Last updated Friday April 19th, 2024
It To A Friend?: No
i would give no stars service is terrible it's very slow, goes out almost daily have to restart hopper sometimes miss the end of a show, terrible customer service don't use dishnetwork can't wait to get done with my contract worse ever
left
It To A Friend?: No
the service was very good when i used it. When i tried to leave it was Horrible!! i was first "paused" though i did not ask for it. then i was billed with no service at the home. the i had a 45 min call to cancel the service and argue about paying for service i don't have and to send back "leased" equipment. I went from a loyal supporter to an angry former customer
Quitting is almost Impossible
It To A Friend?: NO
I called in the Month of March and asked to have my service disconnected. I do not know how much plainer I could have been I said "I am Done with You". Then had to call back in April to finely get it disconnected and that took over 1 hour to get that done.
They charge me $12.95 to have them send me a box to return the receiver that I repeatedly asked if we could but grade and was always told no. So it has been 5 days and I have called them again and they have told me today that it takes 10 to 15 business days to get the box. I have to have this equipment back to them by the end of 30 days or they will charge me 3 to 4 hundred dollars for being late returning it.
My box is old and not a Hopper just the basic DVR receiver that records 2 channels. I am now being told that older equipment can take even longer to get the box for returning.
So disappointed in a company that I have bragged about and encouraged others to switch to a Dish Account. Id choose 1/2 a star if I could after taking over 3+ hours just to cancel my account
Disappointed
It To A Friend?: No
Very bad experience with coustmer service. Very rude and not willing to help
Won't remove dish from your roof
It To A Friend?: No
Purchased home with a dish on it, they will never come remove the dish for you so you know. You have to hire someone or remove it yourself. That's sad
Worst internet ever
It To A Friend?: No
This is the worst internet provider I have ever used. A little over six months remaining and I am ready for it to be over with. Can't download anything at a quick speed. It hardly ever wants to connect and heaven forbid you use it at night time, bc it will not work. I hate dish internet. Still love their satellite stations.
It To A Friend?: No
Dish service is a NO GO!!!!! Don't do it. I had a job change from Georgia to Florida and the customer representative said that I can put account on hold and when I get it turned back on that I would be right back where I was just that my contact would extend for the months I was on hold. Nothing was said about loosing my credits or my bill going up. Now that I have called to reactivate the account they said bill will be going up that I have lost my service credits. Called to talk to a supervisor and he was rude and would not listen to anything that was said. Seems like they are there to not help or to get anything completed. So once again I'd say there network is bad as well as there customer service.
It To A Friend?: NO
I just canceled my service. Of course I was told they can now give me a better price. I asked for them to take the dish off my roof. Oh, that will cost $50 and they would just drop the thing on the ground... not take it with them. The receivers etc I will have to box up and send to them. RIDICULOUS
It To A Friend?: No
My service was turned of payed the payment to restore my service it came back on and them 24 hours later they turned it off again called them back and said that there was nothing t Hf eyes could do until I payed 234.24 I am really concreting changing services if nothing can be done
Been with Dish for 10 years. Have watched my bill climb progressively for nothing special every year. My husband and I switched phone carriers to AT&T and decided to bundle and get DirectTV. I called Dish to cancel and of course the Dish rep started bashing AT&T. I redirected the rep to the cancellation at which time she said that for our loyalty for the past 10 years that we were entitled to a reduction in our bill of $35 per month. Whaaat?! Why are we hearing about this as we cancel? Furthermore, we had 2 increases this year so far. When I mentioned this, I was told 'well you haven't called us so how could we tell you about this'. Whaaat?! I have to call THEM to not pay as much and when I don't call, I am penalized by my bill increasing?!?! Having a lot of trouble wrapping my head around this!!! Furthermore, we had some major receiver issues about a year ago and as a consolation prize, we got HD channels for a year...but no mention of any loyalty discount. And, let me mention that with DirectTV, we know know what HD channels should look like! Amazing what upgraded equipment will do to picture quality!!