Technical Service Sucks
We love the Internet services. Its the technicians that we have a problem with. When they came and installed the Dish they didn\'t have the hardware needed to install properly so we agreed to allow it to be installed on a tree. Now that we need it moved, 100 feet the tech told us that he did could come the next day. We had already started the move, so we called to see if they could have him come back before 5pm. Got another run around because evidently they don\'t know how to keep supplies in stock for there techs to be able to do their jobs. Now we have to wait another 3 or 4 days for them to get back to us. We are trying to start a business and have little time to spare! That\'s why appointments are made and meant to be kept! When our contract is up we will look for another service.
The ripoff of the century.
Exceedingly high prices for minuscule data allowances. Wow 15GB! That was a lot of data 15 years ago! I suspect that most Excede customers, like myself, only have the service because they live in the sticks and cant get DSL. (As far as rating systems go, there should be negative stars for companies like Excede.)
outage never ends
We had the Exede 10 GB/mo service for some time, and it worked tolerably. We switched to Evolution last month. Speed has been good, but latency is a problem. Now catastrophe has struck. The service has been down for 3 days with no evidence of restoration anytime soon. I complain each day, and was once given a $25 credit, but there's no estimate time for the service returning, and scant explanation why it's out.