Exede Review

I live in remote area in Wisconsin and used Excede as internet service, part of the DiretTV package. The speed never reached the advertised speed, when running the you get about 5 down and 0.5 up advertised is 12 and 3. At 5 it works but you wait. The Excede internet service about 1/3 of the time did not work at all was so slow you couldn't run speed test or in some cases get on the internet. Service tech could only suggest unplugging the modem which would help at times. When I asked to fix the problem to meet the speed as advertised or I would terminate the service I was passed onto a manager who's job was to get the money and no reasonable discussion was accepted. Would not respond to comments about speed, "it worked".

I terminated the service paying the extra for terminating the contract early and sent the equipment back in the provide box, now Excede claim they did not receive the modem which was in the box and want $150 but checking to see if there was a mistake.

I don't know what was worst the service or the customer service, Comcast was easier to work with.

I would strongly recommend not using Excede and could only give 1 star which is a push.

I have never had an internet service that everyday challenged me with so many issues...This is the slowest,most problematic, service I have ever had. It is a disgrace to pay for a service so undependable...Just to write this review has been a challenge!!!It would probably be worth paying the penalty just to get rid of it.....

We have had this service for 2 years and the price keeps going up and the data does not last. I had to add 5G of data for $30 so we could watch a movie and it used 3.5G of that data. Who the hell wants to pay $30 for a movie at your own house?! They also have a promo for NEW customers to double the data for the regular price. This does not apply for existing customers as well as bundling with Direct TV. I asked if I could cancel and resign up as a new customer but they would still want me to send the equipment back and have new equipment reinstalled for a fee. What a bunch of idiots, no wonder they charge so much because they are inefficient and lacking in common sense. Their marketing department sucks and they should try to keep their current customers happy instead of tricking new customers into poor service. PS there should be an option for now stars!!

I live in the country and DSL was too slow and cable is not available so we tried Exede satellite internet. It was faster than DSL but there was still a lot of slow times and it would stop working (stop transmitting).

I can't tell you the exact download and upload speed but I can only compare it to my hotspot on my cellular phone when used with my laptop. A download of the same document on my Exede internet would take approximately 30 minutes compared to less than five minutes on my verizon hotspot.

I got to the point where my household was continuously running out of gigabytes and I finally upgraded to the 25GB plan. Internet was still running way too slow and did not provide whole house coverage. I had to use an extender to boost my son's Xbox in order to get signal. His xbox is located upstairs and the modem is located on the main level.

The worst part of all and my suggestion to Exede is to provide a service to have their equipment removed from our homes. I explained that I would pay a technician to remove their equipment due to the height and steepness of my roof but Exede refused to remove the satellite. They will however send a technician out to remove the Tria (transceiver)that is screwed into the satellite dish on my roof and charge me $125.00. Otherwise, you can choose to risk your life climbing onto your roof to remove it or not return the equipment and get charged $150.00. Since this equipment was placed on my roof by Exede, I think there should be a service to have it removed by Exede. I know that there are other companies out there that may be able to provide this service but come on, if you are going to send a technician out to my roof to remove equipment off the satellite, why not remove the entire thing!

I'm not sure if Exede is worried about liability issues with removing the dish, maybe causing the roof to leak. But if you are leaving the bracket attached to the house with the screws still screwed in, what's the chance that the roof will leak? I just want the dish and Tria (transceiver) removed and I'm willing to pay. Exede should really look into this policy. I think it would make a lot of customers happy who may may want to return in the future.

Disappointed

I had to put a rating in on here but I really really think one start is waayyyy to good for them. I had to call them 5 times within the 9 days.. Customer service is beyond poor. I only got one person on the phone that was nice enough to spend the time to review the info with me. Rather then that they lied to us saying its only 39.99 once we get it all bundled thru dish. Okay, but we call and they said no its 59.99. That was one huge problem. Next, they said its only 10g (never was told this) and we used it all in one day?! And these two days was the days we work. Then we wanted to tell them to cancel it because we was lied to about everything and customer service was beyond poor. THey told us it would be 340.00 to canceled!! AGAIN WE ONLY HAD SERVICES FOR 9 DAYS THATS INCULDING THE INSTALLING DAY. I wanted to speak to a supervisor and the rep hung up on us. Over all do not get this internet. its horrible either way. Clear talk was way better. and that is sad!!!! if you read with in 2014 there are sooo many of this same problem it unreal!!!!

Nether phone or internet work. Stupid customer service. Don't even know who they work for. Tech man suggested I change companies they are so bad. Overcharge every month-- Hours...Days! on phone that keeps disconnecting and kept on hold. Never deal with this co.

First they broke the contract when i moved they closed my account charged me 321 and took it out of my account without notice then when i fianally got my service restated at my new resident i had used my mothers cc to pay to get it back on for a few month later i told them i wanted their service no longer in jan called three times for a box to return equipment on forth time fianally got box at my old resident returned. my computer in feb and they told me when i called again for a box they said someone is paying my account but would not tell me who its my damn account. why not come to find out since they couldn't use my debit card they had been using my 84 year old mothers credit card of course nothing was logged of my many calls and they took hundreds of dollars on a debit card of my 84 year old mother which they did not have permission to use but that once bad business excede if its my account i have the right to know and its pretty dirty what you did and your coustomer service needs a lot of work never again

Worst experience ever in corporate thievery! Was talked into service by DirectTV. I asked if service would be able to handle my wife working remotely from home. I was informed that there would be no issues with speed and or data. We had issues with the speed from the first day of service! Was on with customer service a minimum of 15x! We were eventually informed that we would have to upgrade the plan but that there would be no gaurantee that my wife would be able to have enough data speed even with upgrade. I attempted to cancel the service in less than a week and was informed that I would be forced to pay for two years of service! My wife and I spent hours with customer service and my wife missed days of work while attempting to correct issues with this service.
We cancelled service after 21 days! I have since been billed of $400! $159 of it because I refuse to go on my roof and remove the eye from the dish and return to them! They put it there, they should remove it! I am contacting the Department of Consumer Affairs and will file a Judgement at my local Magistrate. I will write as to the results.

Exede internet isn't as bad as the other customers are stating, they are just stating that because they didn't get what they wanted, however in my case this internet is the best, it was much faster than the DSL that i was using before. Services do go out during very heavy storms but that is expected with Satellite internet. Customer service is very helpful and knowledgeable.

This is the worst service ever. Not only did they put a big hole in my wall when they installed it, but every time there is a cloud in the sky or it might rain it goes out. They overcharged me by almost $90 dollars one month and said they would refund it and never did... I am constantly having to fight with them I truly wish I would have gone without internet... Gonna have someone look over the contract and get me out of it!!!