Exede Review

This product sucks. Once you hit the "unlimited" threshold your speed goes to crap. You can't watch a video even at 360p. I have no other choice in my rural area. I hate this product and will leave it as soon as possible. I am working with a local wireless internet provider to let them use my remote location to provide better service for my community in terms of latency and bandwidth. I did not want to rate this with even one star. My real rating is 0. Do not use this crap unless you must.

The service worked great for the data cap period I had, beyond that, the speeds they say you should be getting is a fraction of reality. Unlimited plan (which is not unlimited, at least they didn't lie about that part) is prioritized below the cheaper Liberty plans after caps are reached. You can change the plan at any time but it wont do any good. They stated you should get 1-5MB down during morning to early afternoon hours M-F. I was getting a consistent 256k. For those who are even remotely internet savvy, that wont run Youtube and music services like Pandora or Apple will have issues. I was told that they have 3 or 4 sats covering all of North America and the last tech support agent said they were at 90% capacity on a Friday at 1 pm. I was told that I wasn't under special pricing and therefore not under contract so I ended it before the first month expired. They instantly charged my account $325 for early termination fees. When I called back after I received the paid bill, I called to ask about it. Again, lied to and now I am licking my wounds. Glad to be free of that internet slavery I is.

having seriouse speed issues, complained to company they schedualed a technician to come gave a 3 hour window for the tech to be there, waited the 3 hours then called and they said they never schedualed a tech to come at all because we had limited service we should be ok.admitted they lied just to get me off the phone.

Horrible service and disastrous customer service we had no other option until 2 days ago ATT started service in our area, refused to pro rate this month stealing my entire monthly payment via monthly draft after we cancelled before bill due, also demanded my 7 yr old equipment be returned in NEW conditions! How do you return 7 yr old equipment in new condition? Lol or I'll be CHARGED $400 ...this treatment for a nearly 8 yr customer being bank drafted a hundred bucks faithfully!? Never use these scam artists unless you have no cell phone to get on internet..my trucks hot spot is faster and a thousand times more reliable...

1-Fast Internet - first lie you can't watch You tube or Neflix.

2-When it is raining the internet does not stop-second lie when it rains the internet of viasat does not work anymore. Here in Florida in summer it rains every day.

3-Internet unlimited-third lie after 40G your Internet is over.

4-Contract for 2 years-fourth lie, never sign any paper with them all went by phone and they lied to me and cheated me.

ViaSat (Exede) has absolutely no customer service. Their usage monitoring is NOT accurate. I used my own monitoring to prove that we weren't using the amount of data they said we were using -- doesn't matter. In the end, their equipment failed so we canceled; but, they refused to issue a refund for the unused service for the month.

I do not understand this stupid internet. I am so fed up every day waiting for my parents to buy the good cabled internet our neighbors have. What is weong woth exede? I cannot believe the robbery they do to every person out there as their custoners. I am happy that I know that in the future when I have the choice between having satellite viasat exede internet or no internet I know which one to take. Even if it is literally the last resort for me to get internet, I would rather not have it. I would rather not have internet then have slow i ternet. And maybe if exede would offer the good internet to is. We arent even located that far away from town!!! What is actually wrong woth these people????! I I absolutely hate my familys internet, we are paying for the best we can possibly get but all it does is be good for a half hour, then out of the blue switch to complete shit. We call and ask why it does that, but we dont get an answer. Stupid guy on the phone has no idea whay he is yalking about. Maybe if they hired competent people then the conpany would mnot be as much of a robbery, but it is hard to hire competent people when the owners are not competent themselves. Thanks for having a place for me yto rant I doubt this will even post but I feel better now. Stupid exede thieves.

I would not recommend this internet service to anyone work fine the first years then after that sometime you have internet service sometime you don't I started off with 15 upgraded to 25 gigs I eventually have to upgrade to 50 gigs when it is working I'm running out of gigs in 2 weeks sometimes less

VIASAT/Excede SUCKS !!! Works about 1 week a month. They should taken to court and Sued for ripping people off. Best bet is to look at Cell phone internet options like Verizon MYFI if you have no other options

I never write reviews but just had to for this one to let people know and I put up with this service for 5 years because I thought I had no other choices as we live in the country. I wouldn't had even wrote this review until I canceled and Just got the return instructions and they want me to climb on my roof and disconnect something from the satellite or I will be charged $300. It is 10 degrees here and we have had 28in of snow in the last 30 days. I only have 30 days from cancellation to do so as well or Im charged. So if I fall off the roof I guess I have a law suit via sat/ exceded? They will come do it for $125.. I canceled my direct tv at same time as well and only had to return the boxes. They did not make me climb the roof. So I just wanted others to know that I had the top speed of 25 and could never watch watch movies or netflix ect. I could do basic like email and facebook with no issues but no on demand watching and things like that. My new local internet service I pay half the cost and have speed of 4-6. FROM 25!! It works great. Can watch and download movies and all kids of things with much lower speeds. Excede always blamed the cable company and the cable company blamed excede saying I didnt have enough speed. We dealt with it. But now PLEASE BEWARE WHEN YOU CANCEL. YOU ARE TO CLIMB YOUR ROOF WITH A SCREW DRIVER AND UNDO SOME DEVICE from the satellite. I guess I need to figure this out now but Im so glad I canceled and Im going to warn people on all review sites now.