Last updated Saturday April 20th, 2024
Worst services EVER!!!!
It To A Friend?: Hell NO!
If i had the option to give zero stars I would. Moving out of the country where they do not offer services but im still entitled to pay the $225 cancellation fee. internet was used up within 7-10 days then would hardly work the rest of the month. was always going out. super expensive and a waste of money. shortest contract they offer is 2 years and if you move even if its across the street you have to renew your contract for another 2 years.
Overcharges
It To A Friend?: Never
Was told if I cancelled and payment taken out of my account that I would get refunded. Well not the case, I disconnected service on 4/22/17 and because new cycle for upcoming month starts on 20th. They will not refund my overpayment as they charge a month in advance. So they keep the entire months$$$ even though you are disconnected and not using. Total crooks..... Do not use... Didn't want to give a 1 Star rating but they make you give one
POOR CUSTOMER SERVICE
It To A Friend?: NO
They confused one account that was transferred to another address with TWO open accounts. Charges were being reflected on two accounts. Constant errors with my equipment return and charges. I returned it all, and they refunded amount; ONLY to charge again on the OTHER address and STILL HAVE NOT REFUNDED over 300 DOLLARS. I have had to explain over and over and over to different people that supposedly type the issue with NO results. They basically have gone in my account and STOLEN my money after having closed the accounts. I have emails to prove they were closed, and I have the receipt to prove the only equipment I ever had was returned.!!!!! NOT trustworthy and accurate with their BILLING.
It To A Friend?: Never
We had no trouble until January of this year. Suddenly we began receiving notices that all of our data was used two days after the new cycle, only we do not have a wireless router and the internet cable was not plugged into the computer. When I did try to connect I received a message stating there was no connectivity. I spent hours on the phone. A couple of people tried to be helpful, but most of them were condescending and accusatory. Two tickets were placed. No one seemed able to access the results of the first ticket. The results of the second one were more ridiculous accusations on their part. I have had the computer on a few times this month, twice while talking with someone from the company and once again when I tried to connect and I received another message stating no connectivity. Over 2 gigs were reportedly used in that maybe 1 1/2 hour of time. Now I am receiving a message that there's no form of payment on my account. I don't know why it would be any different from last month. I tried to chat and to email about this. Neither function worked. I tried to call back a supervisor. I couldn't reach her. When I tried to cancel I was told I would have to pay for the rest of the contract.
Worst Service of my life
It To A Friend?: No
I purchased just the Internet and the installer was scheduled for a 2pm appointment. I received a call saying he would be early, at 12. Our window was 12 to 2. He showed up at 4pm. He did the install, including a huge ugly dish in my front yard next to the street, which I specifically asked him to not do. When he said he was done I brought up Netflix and it was running so slow. I dud a speed test and it showed it was running at 300Kb/sec. I told him it was running slow and he said it'll take a min to speed up and left. 2 hours after he left, I called customer service and told them what had happened. The lady told me I needed to wait 24 hours. So knowing I was being blown off, I waited 24 hours like a fool. It took 20 min to download 2 megabites. My package is to run 25 megabites a second. Exactly 26 hours after the installation, I call and get hung up on 4x, I got 2 foreigners who were rude, one who refused to let me speak to a supervisor. He said it plain as day, not even implying it. 3 said there was nothing wrong with my service. One was a white man and he was nice, friendly and helpful, named Andrew, but I got hung up on in the middle of him talking to me. He had noted that the speed was ridiculously slow, and was the only one to even look into the problem. After 3 and a half hours, I finally got a date for a tech to come back out and 'fix' it. Suddenlink has always been #1 in my book for jackass customer service, but no more. Exede wild blue in Texas deserves a metal for how ignorant, rude and unprofessional they are.
Constant data restriction
It To A Friend?: Heck NO!
When I began this service I was told that the data would be plenty unless I did gaming or watched movies on the internet, which I don't. I do the same thing now that I did when I got this service. 10 to 12 days into the month I get the data restriction notice then 2 days later I 'm notified I have used 100% of my data.
When I call they say they need to come out and re-adjust the satellite...so much to the point that I had to add to my contract to avoid being charged each and everytime they "HAVE" come out. I find it very strange that in the beginning everything was fine, now this constant data restriction. I believe they have some sort of system in place that strings you along until your locked into a contract. I can purchase data cheaper than this from a cellular carrier.
It To A Friend?: NO!!!!
Speed is falsely advertised. Has gone from bad to worse. Been on phone for hours troubleshootin with technician. People are nice but service is terrible.
held over a barrel with no options
It To A Friend?: NO
like everyone else
lacking options dealt with a service for years that treated me like crap because there's there's few options and watching friends, family being led down the same abusive path. you could get a restraining order against other abusers, but this one you can't. You can't document it because it's all you said / they said. They've been like this in all their incarnations. They NEVER learn
enough is enough
contacted KJRH Tulsa even if you're out of the area, out of state about how viasat's excede & wildblue treated you
Exceed is awful
It To A Friend?: No
They promised me service in enumclaw. Put me on a 2 year contract. I called many times when we first started to say it's not working. They never did fix my service issues and then charged me to cancel the contract. What?? You promised me service not $100 a month for nothing. I'm downright angry that it cost me $300 to pay the termination fee. Customer service was zero even at manager level.
Horrible
It To A Friend?: Hell NO!
My life revolves around the internet. But, I live in a rural area where service options are scarce. I signed up for service -Liberty Pass- on
23 January 2016 and disconnected 13 April 2016 a total of 80 days. The contract says if you opt out within 90 days you owe nothing. Well, I owe $315 for the remainder of the contract (2yrs.) plus monthly bill $100. No problem, it is worth it. From beginning to end service is choppy, or no service at all. 12GB at $90 way too expensive. I go to school online and there were many days I had to contact instructors to let them know due to internet issues, I would be turning work in late. Doesn't make me look good. When there is service it is very slow. Customer service says it's based on your usage and how many others are on node. Okay, understood. But what about the moments when all my data is available? No response. It's not convenient for me when I have to do a live presentation, my classmates cannot see me because of poor frequency and upload. In my opinion, even dealing with the company's employees is a burden. They don't really care and are not very attentive. They could care less if they have your business or not. My suggestion, if you use the internet casually like our beautiful and gracious seniors do, go for it. If you live in the age of technology, definitely not. Streaming Netflix shows use 2GB per episode. So,is 6 episodes at 3 hours worth $90? It's actually cheaper for me to turn my smartphone into a hotspot. Now that Verizon has the roll over feature on their data usage, I actually end up paying $50 for 4GB to include phone service and all the perks. And, I have one less bill to worry about.