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User Review for Sirius XM satellite radio service
Cancelled my subscription
It To A Friend?: Maybe
I have had XM for many years. I feel like I am listening to regular radio now. Same bands,same songs over and over. Music Royalty fee is going up to 19% from 13%. Done paying for something I don't listen anymore. I understand they do not want to lose a customer, but you should not have to explain why over and over and be transferred and explain again before they will finally listen to you.
Don't Do It! Anything else is better...
It To A Friend?: No
I called to cancel because, frankly, SiriusXM is behind the times. Each time I call they give us some "free" promo that provides a credit to save our business. But, after that period the pricing goes way up. And, with most cars having an app for Spotify, Pandora, iHeart, etc., it does not make much sense to keep this service. In addition, the customer service is TERRIBLE. They do not listen, they're rude, it takes on average 30 minutes to answer any question on your account, or have them talk you out of cancelling. I'm beyond fed-up and will no longer take they're freebies to keep me as a customer. If you are reading this prior to signing up with SiriusXM, do not do it! There are much better music services these days. Hope this helps just one person avoid the hassles we've had.
It To A Friend?: Yes
Say it isn't so, that Madison is back on Alt Nation on Sirius XM. I drive 3 hours to and from work and what is worse then fighting the traffic is listening to Madison, who just returned from leave today, which she should' have discussed in the first place. Madison is negative, complainer and highlights her religion too much which is inappropriate because she should just stick to music. Her voice is nasal and annoying. Has anyone listened to her? When I tried to chat with Sirius directly I wasn't able to find the right category so I couldn't chat or send an e-mail. Unfortunately I just won't listen to Alt Nation anymore .
customer service
It To A Friend?: No
I would think after looking at the ratings you folks are getting you would do something to fix it!!!!!!!!!!!!!!!!!!!
listener care department
It To A Friend?: Maybe
I am thoroughly disgusted that your department calls at night time hours. of course when they are working out of the Phillipines, they aren't aware of the time and that is a problem!!!
When one awakens early daily this is a BIG problem.
PLEASE NO PHONE INTERACTION IN THE STATES AFTER 5 PM. THAT SHOULD GIVE ONE SUFFICENT TIME TO TAKE CARE OF WHAT NEEDS TO BE TAKEN CARE OF.
THANK YOU
ALSO, I THINK WHEN AN INDIVIDUAL CHOOSES TO MAIL IN A PAYMENT IT SHOULD BE ALLOWED TIME TO GET THERE.
BEWARE! You just think it's bad, it's worse!
It To A Friend?: NO!
Beware! I rec'd Sirius loyal listener service on a 2014 Outback and it took literally HOURS beginning w/a service person at the dealership, then me, and finally Sirius reps to get the complimentary 2-months started. I used SiriusXM 7 days and decided to purchase a new car. Yep, the dealership offered a 4-month trial subscription and I thought I'd get to carry my service over from the traded in car afterall, I had rec'd loyal listener service b/c of the major service done on my car. The dealership said they couldn't do that--Sirius would have to be contacted.The first experience was bad enough and I was receiving SiriusXM in my new car; however about this time I rec'd an email from Sirius stating I could transfer service from my traded in car to my new car. There were no applicable exclusions for me but when I went to the website and began a "chat" session it all began to go downhill. The rep., Reggie, gave me every indication that my 2 accounts could be converted and retain the service credit from both vehicles, but then countered w/the Sirius termination dates as the end of each one individually which meant I would NOT be entitled to a combined 6-months service afterall. But, near the end of the chat, Reggie disconnected for no reason leaving me hanging. He just signed off as being done! I immediately turned around a filed a complaint w/Sirius. I did rec. a call from Corporate Customer Relations Team member, Joann, who was very nice and I reported everything that had happened AND the promises I felt that had been made through my dealership and Sirius. Joann quickly told me to forget about rec. loyal listener service for both cars b/c they could only honor the service afforded to each one individually even though I had an email which falsely advertised as my being able to transfer any unused service from my old car to my new one. Because I complained and was very dissatisfied, Joann offer a $30 credit to my account so that when I decided if I would like to continue Sirius service, a discount would help ease this negative situation. I daresay I intend to EVER do business w/them in the future. I can't depend on their customer service and they surely do not do as they say through their advertising nor representatives. It's the worst of customer service and only rivals that of Time Warner Cable/Spectrum which is pretty bad. Who knew it could be any worse? My advice--think twice before you enter into any agreement w/Sirius. I just wish I'd seen all these reviews FIRST before ever getting involved w/them!
Sirius refuses to correct billing error
It To A Friend?: Never
I bundled by service when I bought my new car May 2015 - new bundle would include internet radio. I have been double billed since June 2015 and Sirius refuses to provide any credit (I had requested credit to my account). They canceled the service and refunded me $17 & change. Escalated to supervisor Jesse/Jessie Emp #1593RPH and said will not refund for the duplicate charge since there are 2 usernames on my account - even though they can tell that I never used the 2nd username. I was never told I needed to cancel any subscription when I bundled and Sirius refuses to make it right.
sirius-seriously run away
It To A Friend?: Never
If you are considering sirius, fuggit about it. I've had them for 8 years,ad it's been one f..c job after another. Language problems, unfullfilled promises, huge wait times, multiple hang ups, begging to talk to reps in the US, illegal use of credit card, lack of knowledge, intractability on the part of dis-service reps, never admit their wrong.Myjob requires extensive travel, so I need some of their services I cant get anywhere else. Believe me, if there was another provider, I'd be gone in a hot minute. Whatever happened to no monopolies?Class action suit anyone?
Could care less about their subscribers
It To A Friend?: No
I subscribe to SiriusXM primarily for 1channel, 30 The Loft. Over the past 12 months The Loft has been replaced three times for several weeks at a time. Currently we are in the middle of a 10week interruption. There is little warning, there is no apology,no information, they just pull the plug. I will no longer renew my two subscriptions this year.
Terrible customer service
It To A Friend?: No
I called in on 12/30 2017 to customer service to renew my services. After being put on hold for over a total of 45 minutes I finally was hung up on. All I wanted to do was reup my services for the $99 package that I bought the previous year. I was told there was nothing that they could do but they were checking on rebates. Worst customer service experience ever. Will never recommend to anybody I know.