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User Review for Sirius XM satellite radio service
Very Persistent Sales Dept!
It To A Friend?: No
Got a free year of service with my new Jeep. Enjoyed it during that time, but couldn't really see the value in subscribing. Didn't renew, and they called my cellphone about 5 times a day until I reported them to the FTC "Do Not Call Registry" for harassment.
Liquid metal
It To A Friend?: Yes
Absolutely love liquid metal, BUT, way too much talking and not enough music
THE WORST
It To A Friend?: Not even an enemy
Bad Company. Auto renewal of service at MUCH higher rate for 3 month periods. No bills by mail. No phone call. 25 minute phone call to cancel. Not worth the aggravation. I WILL Never get this service again! If you're thinking about it, don't do it.
bad customer service
It To A Friend?: No
In short, HORRIBLE customer service. Had a free 3 month trial on my new car and I liked it. When I responded to a subscription offer, the customer service reps had a difficult time understanding/speaking English, were poorly trained to handle questions, contradicted themselves on pricing, fees and terms. They were incapable of getting a supervisor on the phone or anyone who had a better handle on English. They declined to quote me prices, package selections,etc., until I provided my personal info, radio ID, and credit card. Their website is not much better. Very unprofessional and highly confusing. Quite likely the worst customer service experience I've ever had in my 59 years. Plus, the radio, an Onyx model purchased elsewhere, has almost no signal and would require a complete re-arranging of my hi-fi/speaker system to accommodate a cheap antennae. What a pain that I might have dealt with had customer service been just average. Don't waste your money.
Awful customer service
It To A Friend?: No
Customer service Rep, Amy, was the rudest and most unhelpful individual I’ve ever encountered, and she was my first impression of the company. She was short and cold over the phone, couldn’t help me with activation, so instead of apologizing she hangs up on me after asking me to hold on for a second I’ve never had Sirius radio before and I will never try to activate an account for my truck radio again!
Service people who can't help and have no knowledge about the product
It To A Friend?: No
I just wasted an hour an a half with Sirus service.
I purchased a 2018 GMC Terrain which does not have Sirus as an Infotainment option. I had it in my 2011 GMC when my Sirus service started
I called and was sent a Modular radio. I followed directions and although the unit lit up it did not work.
The first lady did a variety of things but there was no volume and I couldn't receive any channels (31 minutes). She said the unit I received four days ago was bad and would connect me with someone to get a replacement.
The unit itself is old technology. Power cord, auxiliary and antenna. I can't believe Sirus can't hook up power and auxiliary through USB or Bluetooth!
The second lady again began trying to get the unit working. She went through the same exercise and then put me on hold for ten minutes. She came back telling me to put it on FM. I pressed the button for FM and it took me to Sirus channel 1. She then told me to push buttons on the unit that didn't exist. 15 minutes on hold. She then told me to put the auxiliary cord into the FM port. The connectors are not the same. It was obvious she had never seen the actual unit! (50 minutes)
THEN she said that I had been sent to the wrong department and would transfer me to get another unit.
BUT WAIT, there's more!
I got transferred. This lady said it would cost me another $70 plus dollars. I said the unit was four days old. She said I was not telling the truth. Her records had it purchased in 2011!!!!!!!!!!!!!! (4 minutes)
How does this company stay in business?
I am waiting to cool down to call and have the service discontinued.
It To A Friend?: No
These people are horrible. One of the few companies that still practices credit card hijacking. They make it so you can't delete a car from your account online, only transfer the car. So for example, if you sued to have two cars but got rid of one, you can't drop it online. You have to call, and that's when the horrors begin. They immediately hassle you to transfer the subscription (to a car you don;t have) rather than cancel it. They also hound you trying to up-sell whatever cars you might still have active. An absolute customer experience nightmare.
How to get what you want every time
It To A Friend?: No
Call to cancel a day before your plan renews and you should only have to call 866-635-2349. Say something along the lines of it’s too much. Then ask to have a billing reminder set up and take your card off file
Commercial free?
It To A Friend?: No
They say this is commercial free radio will turn on channel 6 and you'll hear, maybe not a commercial but continuous talking.
Road dog
It To A Friend?: Maybe
I like xm but over the last few months almost every channel has commercials. I could save my money and listen to fm, also the road dog channel has Kevin Rutherford on at 11 to 12. Used to be a good show now it seems all he talks about is health and NOT trucking. I'm probably not going to resubscibe because of the above letdowns. It used to be a good service now it is just paying big bucks for commercials and a trucking channel with a show totally not related to trucking anymore. What a letdown. Too bad xm and Sirius are together now, nobody cares about the quality of the service anymore just the money.