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User Review for Sirius XM satellite radio service
Their customer service and billing is awefull. Every month for the last 6 months they tell me the credit card number listed for my automatic monthly billing is no good. I call them, talk to a useless customer service rep., talk to a supervisor and scream at them until they finally have their billing department run the card and it goes through every time. One of their supervisors actually told me that they have a problem with their billing system. Sometimes the credit charges get rejected even though the card is good. Over the last 6 months I have spent 6 hours on the phone with their worthless customer service department. Tonight I cancelled service on both of my radios.
GOUGES LIFETIME SUBSCRIBERS
Broken radio in car. They want $75 to transfer service. Paid $75 to transfer service to new car in January. All you get when you call is the corporate run around. They do not care about customers, even LIFETIME ones. Just keep giving them money. They used to allow online listening. You guessed it. They now charge. They should be investigated by Congress. Wait a minute, Congress doesn't care either!
Canceling the service is a hassle. Way too much questions and repeated questions. It should be short and simple. We just want to cancel not get promotional offers. It would be great if they offer to cancel online.
Decent but could be better
I have had XM since we bought our Chevy truck in 2011. I like that I can listen to the same stations wherever I am. Overall the service reception has been pretty good.
However, the default pricing is too high (I always have to call in to cancel, then they offer me the special 'good' pricing). I wish they would just price it correctly to begin with.,
Also, they do not allow you to cancel online. You HAVE to call in, which is a big scam in my opinion.
Lastly, my biggest complaint is quality. They play the same songs WAY to often and they actually do have commercials etc. on some stuff and that really irks me.
In my hometown I actually prefer one of our local FM radio station. If Sirius XM would work a little harder I think they could really have a much better product.