Hughes seems to be intentionally downgrading my service to force me to switch to Gen4. Download speeds are 1/6 of normal but tech support says that this is OK. It is NOT OK. Dial up would be faster. I'm switching back to Wildblue.
WORST INTERNET EVER
This is by far the worst internet I have ever used. If there is any other options in your area, use them instead. Customer service is the worst (even worse than comcast or time warner). I was promised speeds of 10 down and 2 up, and so far everyspeed test i have ran gives me a download speed of less than 2 and no upload speed. This is a problem for me because I need good upload speed for work and school. Also if you think you can game on it, wrong again, I was mislead yet again by their reps, who said you can game on it. All in all, never get hughesnet unless its your only choice.
Worst Service Ever
I recently had Hughes Net installed. Another ugly satellite dish on my roof. The techs hooked up the cables to my old provider (RCN). When I had to disconnect the wires to return them to be reimbursed, now I have no service. After numerous attempts, I'm now being told I need a modem, router, etc. Why didn't they hook the internet service up properly in the first place. I now have my computer directly plugged into the box since Hughes Net now states they don't provide wireless service. The service is so slow I feel as though I went back 10 years and using a dial up service. Again, I called customer service that now states for additional money I can buy tokens or faster service for an additional $5 - $25 per month. This is the worse internet service ever.
I hate this company
I hate this company. This is the slowest internet ever! I cannot get the simplest things done quickly. I upgraded my service, which they promised would fix the problem, and it did nothing! Now, I am paying more for the same horrible service. If you read this and you are considering them DON'T DO IT!!! RUN!!! I RUN!!! I only selected one star because I had to. Zero stars. Five piles of crap!
paying too much for bad service!this is not what we expected for!
Hughesnet Gen4 customer review
Terrible customer service. Changing internet provider asap
WORST Customer service
I tried to cancel PC Essentials since my husband is in the hospital.They would not do it since my name is not on service. When we had service installed no one told us to put service in both names.The rep was very callous. My husband and I are in our 70"s.
Slow speeds, assuming you even had enough of a signal to get online. bad customer service,Taking money out of my account without permission(before the Bill was even due, then refused to transfer me to a supervisor. Service so slow I wasn't even able to make online payments! They don't deserve even one star.
Hughsnet is awful I pay $84 for bad service. Not sure this will even post,,,,
Tried to upgrade my service plan and the service still does not work. Now paying more money for NOTHING!!!!!!!
Slow slow slow! Worst internet service I've ever had and even worse customer service. Every time I call and complain they come and give me an "upgrade". Both times they have "upgraded" it has done absolutely nothing! Unfortunately, due to where I live its my only choice at the moment and it absolutely sucks!