NOTE: this page is for classic HughesNet satellite internet. If you are using the new HughesNet Gen4, please visit our Gen4 review page.
The worst service ever
Try reading the Hughes blogs before you buy. Everyone is having the same problems. They have HORRIBLE customer service. They know everyone is slow and it is their fault, but they try to blame it on your equipment. I have an upgraded package, but I get speeds of 100 kbps when I should have 1000 kbps. They don't care. They want you hooked with a contract and then give you the runaround. They also try a hard sell for the Gen4, which also has terrible reviews. Save your money and go with dial-up since it is faster and cheaper. Their customer service rep also told me it was illegal for me to write about their lack of service on the internet. I reminded him that in the U.S. we have freedom of speech, so heed this warning and do not buy!!!!!
This service is the worst
I would not recommend it to my worst enemy
Smoke and Mirrors Bull Crap
After years and years of loss of signal...equipment failures .. over paying for throttled slow a dirt internet i finally told this bull $hit company to kiss my A$$. If i lived anywhere near cable or DSL i would of done it a long time ago. Ive now got Internet thru my moble phone company. Cost much less and english speaking customer service. Hughesnet..excede..directv.. its all the same racket. Take it from someone who knows... do not do it!
The worst company ever!
I have never been so disappointed with a company. I agreed to a contract then got an email about usage limits. I checked my bank account, money was put on hold that no one told me about. No one told me they only offer echeck or direct payment. I told the sales rep wanted I needed my internet service to do, he recommended what I thought was the pro plan right now I am paying about 50.00 which will go up in 3 mnths for 5 GB, that I spend most of the time hitting the rest button. I get a message of "reset all the time. Well, better get off here almost 7.00 am when my bonus mins expire and we go back from a snail's pace to a dead man's pace. Do yourself a favor and learn from this sucker, don't get this service.
What a waste of $. Absolutely Terrible service. Slow speed, often no signal, and if you were lucky and able to connect, you would soon be booted off.
Slow to the point that it isn't functional. Forget even short youtube let alone hulu or netflix. And when I couldn't get a signal at all for days, they wanted to charge me to fix their equipment failure. DON'T SIGN A CONTRACT WITH THIS COMPANY
Don't use Hughesnet
Terrible company do not use please look for another company they are terrible I'm telling you you will regret it
The service is very, very slow and disconnects every 60 to 90 seconds. There ought to be a law to keep these people from operation.
What HughesNet DOESN'T Tell You!
I ordered HughesNet to replace my DSL service in the Rocky Mountains. They promised 5mg/sec speeds with no degradation when our little mountain town is full of tourists. What they didn't tell me was:
- There is a long, long, LOOOOONG delay as the dish sends and receives from the satellite. This delay is so long that my 3G cellphone and my old DSL completely blew it away.
- They didn't tell me that there was a monthly 10 gig limit on data...I do more than that with an iPad and cell phone!
- They didn't tell me that the dish and the pole (now set in concrete) were disposable and that they would NOT be removing them! Thanks. I always wanted and unsightly pole and dish in my yard!
- The didn't tell me that their technician would be the dumbest person on God's green Earth and that he would absolutely wreak of stale cigarettes and have a serious crack problem - too fat to keep his pants up, and too fat to work very fast! Or was he simply too stupid to work fast??
The bottom line is that the second tech they sent to "repair" what the first moron had done filled me in on the truth...the things listed above. He admitted that he used DSL also as he found HughesNet to be useless.
The so-called Reviews posted on the HughesNet Website were obviously bought and paid for - not one word of truth to them! Ask an installer first. Then buy another service. This one six!
Slow and Steady
I have had Hughesnet for two years and it has generally been reliable during that time. However, it is slow (like all previous generation residential satellite internet) and really makes almost any internet task a slow chore compared to modern broadband.
Currently I use it as a backup to my Exede setup. However, I plan on cancelling my 'classic' Hughesnet installation and replacing it with a 2nd Exede installation (or a Hughesnet Gen4 system).