Sirius XM

Terrible customer service, must be located outside of the USA. I keep being put on hold to get answers rep speaks broken English and hard to understand. I cannot get a straight answer to a simple question. "What is the % discount for a multiple radio family plan?"
The website is terrible as you cannot go back and see what has been previously paid on a vehicle or find anything but stock answers on FAQ. I have made 3 phone calls and still don't have an answer. Price is unreasonable and trying to change plans is like pulling your own teeth!

If I could give them NO stars I would. I've had them on two consecutive cars over 14 years. The first contract I was stupid and paid 400.00 for 3 years. Who knew. Next time not so much. I found out I could negotiate a slightly better "bargain". BUT. I had to be careful on the expiration date or I got charged the highest price if I was one day late. Once a year I could remember. Ok, maybe. But not bad. 6 years ago we bargained for 25.00/6 months. First I pay more taxes and other fees over 6 months as opposed to 1 year. Next I had to remember to call ahead. I had to pay the higher rate till I renewed. Now it went to 5 months. This time I did remember. I have been on hold over the past 5 days for a total of 8.73 hours. I was on hold for 1 hour and 37 minutes and the person I talked to gave me nothing but a hard time. In this day and age there are SO many other options out there why don't people realize they are getting ripped off with this.

Commercials are load and clear, sharp sound and stereo effect is great, songs start and sound mono, no separation from left and right. Gettimg sick ofmpaying this money for crappy music quality Just you hear sharp clear commercials. Worse than FM radio

In the beginning the rates were decent. Now they sound just like Direct TV. They go up on you without any reason. I found out that Direct TV had billed me for $700.00 in services over the years I never received. I think some Direct TV ex employees must have come to work for Sirius with their old plan to sock it to you and hope you wont complain.
HOWEVER, I loved channels 25,26,27..the old rocker stations. Used to be just mostly music.Now we have all these DJ's telling us about all kinds of s*** we already know or find totally useless...like an upcoming concert 2600 miles away!
We dont want these talking heads. WE JUST WANT THE MUSIC.
I have so many friends looking for alternatives not so much because of the billing problems but because of all this 'talk'. We dont care if you are broadcasting from the Rock and Roll Hall of Fame..JUST PLAY THE DAMN MUSIC

This is the worst company I have ever dealt with, customer service has no idea what they are talking about, tell you anything to end the call, always send you back to car dealer, billing is a total joke, and supervisors are no help either, I am done with this company, never again

For anyone looking for quality content on Sirius, you will only have a couple of channels to choose from out of the many they have available. After sifting through all the very off-color comic channels and horrible people like Howard Stern, then it's tons of hard or grunge Rock. It's difficult to find anything of great quality on there. I do like the major News Network channels, and that is why I keep my subscription, but when I want to listen to music, I was hoping I could find something Christian. They have three Christian stations that appeal to only a small demographic of the population. The one is Southern Gospel, the other black gospel and the other is Christian rock. Is it too much to ask for a Christian station that offers main line Christian music that would appeal to the broad demographic such as worship and hymns?
Then during the Christmas season the only Christmas channels I could find were pathetic. All they have to offer is the Grinch Stole Christmas and lots of Santa stuff. Christmas is, after all, a Christian holiday. Can't they offer at least one channel with sacred Christmas music or traditional carols? I don't think I'm being too unreasonable here.

I purchased the lifetime subscription and was told I could transfer it three times for $75.00 per transfers. When I traded vehicles they were efficient in turning off the radio in the old vehicle. Then refused to transfer the subscription to my new vehicle

Customer service is less than poor, their billing department can't figure out how to take their payment on a consistent basis. Through their screw ups, they debited my account an excess of $100 after I had argued and settled on a $56.78 credit ....no one speaks English, and the programming is lousy. I wouldn't refer this service to my dog

Is SiriusXM outsourcing their customer service? There is nothing more frustrating than to call in for assistance and not be able to understand a word being said. I had to end the call because I was not able to understand what the gal was saying... ugh!!!

The only reason I give it one star is the content I can get. Their customer service is deplorable. I returned a leased car 6 years ago, did call them, said I would call back next re: possible new car. There was a death in the family, and the call was not made or remembered. Called to initate new service on new cars, went through two different lease, but then noticed there was another charge being made. I called and they told me it was for the car I returned over six years ago. They asked me to send them confirmation from car dealership confirming this and I did. A week later I called them again as I never received confirmation that they received it. Some rep named Lerita called me and nastily said that she did not know when she we get back to me re: the refund I was requesting, that it could be a month, a year before I would even know if they would give me me back the money for the six years they charged me. Wow, If I ran my business that way I would out of clients in a flash. They need to do way better, I would never recommend them!!!! Vile people