Sirius XM

I originally got this service in 2010 w/ a new car we bought. I kept it and also put on our other car in 2013 we bought that had a 6 mos subs. The cost is prohibitive and now when stations play songs, they are cut off before they finish which is very annoying. Why cut off one song just to play another one. I cut the second car off from Sirius a few months ago and now plan to cut the cord on the other car in Oct. when it expires FYI I had no problem cancelling the 2nd car subs. Guess I was lucky. In fact they had already taken a years worth of money from my credit card and it was credited promptly. We shall see how I do when I cancel the other car when it comes to expiration.

On Thursday, June 30, 2016 I called Sirius to cancel my subscription. I talked to four different people, and told each of them to cancel my subscription. They apparently want to make it difficult to cancel the subscription so they send you through multiple people while they put you on hold over and over again.

They took my name, Sirius account number, home address, telephone number, and car information, so they knew who I was. However, when they turned me over to the final person I talked to, he continued on with a sales pitch and would not stop. I told him multiple times to stop with the sales pitch, I was not interested in continuing service, that I just wanted to cancel the service, and I did not want to hear anymore sales pitch. But he continued on. I told him again to stop. I did not want any special offer. I just wanted to cancel the subscription. He would not stop with the sales pitch. So once again I told him to just cancel the subscription as they had all my information, and then I hung up. Through all of this, I had told multiple people, multiple times to cancel the service.

However, on July 2, 2016, I checked my account online, and saw that they had billed my credit card for more service. I called then on July 2nd and told them again to cancel my service, that I was not paying for anymore service. The person I talked to took all of my information again, so they knew exactly who I was. I asked them why they had not canceled my subscription. I told him not to transfer me to multiple people as they did before because I was tired of them wasting my time. The person I talked to said they did not cancel my subscription on June 20th because I had hung up on the guy before. I told them to cancel it now as I was not paying for it. This guy started with the same sales pitch. I told him to stop, that I did not want another sales pitch. The same nonsense went on as before, in which they would not accept my order for them to cancel my subscription, but this guy continued on with delay tactics and more sales nonsense. So once again I told them to just cancel the subscription, as I was not paying for it. He would not accept this, so once again I told him to cancel it, I was tired of talking about it, and I hung up.

These people are ridiculous. They make it difficult to cancel a service. They will not accept cancellation online. They will not accept cancellations by email. They only accept them by telephone, which is difficult because of waiting times, and then they do all they can to NOT accept the cancellation. I told multiple people multiple times to cancel my subscription. But they refused.

I contacted my credit card company to stop the charge.

Customer services is the worst. I spent over an hour twice trying to cancel. The first time I let them talk me into a 5 month deal for $20. Then it would renew after that for a monthly charge. I made it clear I didn\'t want to renew, but if they do just a one time service for the five months I would do it for 25. She said yes, but 5 months later they kept the service going. Now they are charging me for their mistakes. Rather than try to resolve it the supervisor wanted to read me their renew policy. I knew the policy and that why I didn\'t want it the first time. Stay away from this service. You will regret it. I wouldn\'t even recommend this to someone I didn\'t like.

SiriusXM has an excessive number of channels for a fixed satellite transponder bandwidth. As a result the signal level on any given channel is marginal and has virtually no link margin in dB to overcome rain attenuation and/or vegetation, i.e. trees,attenuation. The result is frequent signal dropouts that are not tolerable to any astute listener. NOTE: I was the SATCOM system engineer who did all the link attenuation calculations for the MILSTAR satellite system while employed at MIT Lincoln Laboratory. I know what I am talking about.

I felt like I was dealing with Comcast. I wanted to end my auto renewal and it took 22 minutes, I was blind transferred after the first person could not help me at all. No matter how many times I told them I just want to end my auto renewal, they wanted to up sell me. I was extremely angry at the end of the call and may not continue service after it expires.

Absolutely abysmal. I swear they ignore you when you call to cancel, with the hopes that you get tired of waiting and hang up. This company sucks! It took more than a half hour to cancel my service. It should have taken less than 5 minutes. I had to put up with 3 different sales pitches to get to the end. Hopefully I don't experience the same credit card charges that everyone else has after the service stops. I wish I could rate them less than one star!

I gave one star because there was nothing less.
I purchased a vehicle and received a trial subscription. The trial was fine but everything went downhill from there. Customer service SUCKS!!! You ask for their name and it’s different from the name they give when they answer the phone. If you ask for a supervisor you are placed on an eternal hold. I guess they think you will change your mind about talking to a supervisor or hang up because the hold is so long. You send in your money they can’t find it. You provide all of the information they ask for and they still want more. Check number, date mailed, date cleared and copy of the check. I don’t know where the breakdown is but I would rather listen to regular stations that have to go through this on a monthly basis. After reading all of the horror stories, I\'m glad I didn\'t give them a credit card.
A very dissatisfied customer.

The following is copied from my latest interaction. I must add that this was the 5th attempt to have someone listen to me. I thought if I could write it then maybe they would put down the script and actually learn what my issue was but....: Bella is the rep:

Bella: Hi, my name is Bella, Thank you for contacting SiriusXM. How may I help you?
(I'm trying to type but...10 seconds later)

Bella: I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
(I stopped typing and hit send so she wouldn't hang up).

Kathryn: I started a trial membership in March for 3 months. I was told I would receive an additional 2 months free if I gave a credit card #. I was told I could cancel at anytime before the 5 months was up. Now I received an expiration for June 3rd. I called and attempted to speak with the rep who after I told this to proceeded to verify all of my information again... and again!

Bella: Hello,Kathryn!
Bella: I’m sorry to hear that you are having an issue. I’d be happy to look into that for you.
Bella: In order to assist you with your request, I will need to access your account. For security reasons, can you please provide the following information?
1) the Account holder’s first name, last name or business name

2) the complete address, including zip code

3) the phone number.


Kathryn: (Provided information) Please have a supervisor contact me as I am furious about the manner in which I've been treated.

Bella: I apologize for the inconvenience.
Bella: Please call at 888-601-6302.
Kathryn: I have provided information and attempted to have someone resolve this FOUR times already.

Bella: They will take care that for you.

Kathryn: I was trying to explain to you that I HAVE done that already!
Bella: Okay, May I have the phone number please?
Kathryn: (Provided # again)
Bella: Certain changes made on your account may result in us sending you an email confirming the changes. Is ******* your current email address?
Kathryn: Lol. Yes! for the 5th time today that is my email.
Bella: I see that you have the trial which is good until 06/03/2016
Kathryn: That is what I am trying to speak with you about
Bella: There is no 6 month packag
Bella: Package
Kathryn: Bella...did you even read what I wrote about the credit card and the additional 2 months???? Nevermind. Too bad customer service is awful because I really wanted to stay.
Bella: I am sorry we do not have that option to give a 6 month free trail
Kathryn: That is 5 months but that's ok. The issue is you have my Bank Information and after my experience today I'm happy to cancel!!!!!!
Bella: As it is a trial it will end automatically unless you add a plan to it.
Kathryn: I did add a plan...it included another 2 months. Please cancel the whole thing at this time.
Bella: I'm sorry but we do not offer a free 5, 6, 7, or 8 month trial. Would you like me to help you with any other information?
Kathryn: Lol. Uhhhh No! Please cancel this plan immediately!
Bell: Please call at 888-601-6302 to cancel and they will be happy to help you with that.


THESE PEOPLE ARE AWFUL! DO NOT EVER GIVE THEM YOUR BANKING INFORMATION!!!!

Bought a car. Took "advantage" of the 3 month free trial in March. Sirius told me if I gave them my credit card information I could receive an additional 2 months free. Received my expiration notice for June (3 months). When I called I was given the run around and transferred several times. Asked to speak with a manager and after 10 minutes on hold I'm sure it was the same man (Ian) who then stated his name was Pete. No one knows anything about my credit card information. I tried the online chat thinking maybe I could relay my issue but "Bella" did the same thing. I do not want them to have my bank account information but it seems no one knows ANYTHING about it! Terrible customer service! It's too bad because had it not been for my call to them I would have continued! I gave them 1 star ONLY because I had to to get this submitted.

I had this service for 14 years. I cancelled the service on a rental car one year ago because one of our cars got damaged in a wreck. When I went to change service from my old car to my new car, I found out they were still charging me for the rental car I had over a year ago. I tried explaining this to 4 different people in the Philippines and then one in the US and they all said the most they could do was to credit me back one month. I spent three hours trying to explain my situation to the idiots they have in their call center. I proceeded to cancel all of my accounts with them. This is why the government should not allow monopolies, they do not give a $#!* about their customers!