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User Review for Sirius XM satellite radio service
billing service worst ever
Every year I go through the same hour long torture of my different accounts being muddled up, trying to figure out my charges, getting the run around, being transferred from person to person I can't understand and being forced to verbally commit without seeing terms in front of me. If there were a better, straight forward option, I would cancel it all. I HATE it.
Excellent Customer service Experience
Sirius radio xm customer service representative Ty from Colorado recently provided excellent service when we reactivated 3 vehicles with sirius radio xm. Kudos to him for his patience and assistance! Thank you!
will not honor original contract
I purchased a lifetime subscription back in 2006. This included the ability to listen on the computer. All of a sudden they claim that's no longer included. LIFETIME SUBSCRIPTION SIRIUS!!! The one star is for the Indian Give, not the content.
Hey Phlash…You talk over the beginning of records all the time. When I was in college a long time ago, there was a DJ on WMAK Nashville named Johnny Walker who prided himself in "not talking while the music is playing". You need to consider doing some of that. Just a thought. Bob
Good service but they wont let you go
The radio service was fine for what it was. Specific channels that I had pre-programed were avaialble anywhere at any time. Everything was OK, not great (I reserve that for Apple products and services) until it was time to cancel the subscription. I was getting rid of the car and would no longer have a need for the Sirius radio.
Sirius makes you call in to cancel service. You CANNOT cancel using a web-page. First you get a robot. From the robot you are transferred to 'listener care'. A Q&A ensues that would rival the best efforts of Joe Stalin's boys. OK...that is a little bit of an exaggeration. After a seemingly interminable hold I was transferred to another human who had me repeat all of the information I had provided to the first call handler. That is a bit more than a little irritating. After another seemingly interminable hold I was disconnected.
I called the Sirius customer service line back, went through the robot filter again and repeated, now for the third time, name, rank, serial number, billing address, service associated telephone number, likely PowerBall winning combination, number of '7's in the number seven and why is Sesame Street so named. Finally I am able to report that I am no longer a Sirius XM customer 🙂
Apple Radio: where art thou?
Reception unbearable, again
Sirius radio came pre-installed on my 2016 Mustang. The reception quality is so bad that I cannot listen to it for more than a few minutes because it cuts out for no apparent reason. It cuts out under most bridges as well. I am still in the free trial period, but I listen to my local FM stations anyway due to this ongoing, annoying problem. I correctly used the word ongoing, because this is an exact repeat of this reception issue that I encountered on my new 2010 Fusion. Six years ago, I reported the problem and took the car back to the dealer for inspection, which proved fruitless. Strange enough, when you consider that I was a very early subscriber to the old XM radio back in 2001 and continuing for 6 years with no reception problems whatsoever. Since the acquisition of XM by SIRIUS, I have bought these two new vehicles with the included trial periods, as I have previously mentioned. How can this product still be on the market, and who in the world would actually pay for such an inconsistent signal. I am baffled beyond belief.
TIRED OF THE CALLS AND LETTERS
Any channel is just another playlist repeat every couple of hours. Why pay for it when you can listen to a couple of commercials. Just more programming. They constantly call and send letters, make it stop!!
Not much better than fm radio
I had to upgrade my car radio kenwood dnx 692 at that time I couldn't use my old sirius adapter, what I soon noticed was poor signal quality which siriusxm knows about and they don't know if this issue will ever be remedied. Next I lost most of the stations that I had bought in the first place, there remedy is to pay extra to get the service which I have already paid for. Biggest complaint is they are trying to deceive new costumers into buying there outdated product, finally the reliability of a signal is not much better than fm radio which is free
Rude personnel, high priced
The price has just gotten out of control. I called and spoke to the 1st customer care person and told her to cancel service on the renewal date. She had to go thru her written script before she transferred me to the rudest man with an accent unrecognizable and very hard to understand. I gave him the date for renewal from the Sirius paperwork and told him to cancel it on that date.. Then the promotional offers started after the 3rd one and over 12 minutes on the phone I got exasperated, in which I was told drama wasn't necessary. I hung up on that rude person. I am sure I will have to start all over again but DAMN!
I was really upset to find a large charge on my credit card bill. We had been on a 3 year plan and I guess it ran out. Instead of sending me an invoice like a NORMAL company, they took my credit card and charged me for another 3 year plan. I was pretty irate when I called.