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User Review for Sirius XM satellite radio service
You not only néed a translator you will never understand a word they day!!!where is call center china??awful ! The free radio,Not !
DO NOT SIGN UP -
Came with a new car, I extended for a year after the trial and have not been able to cancel ever since. I called in to cancel, told was cancelled and yet they still took the payment. wrote email to cancel. bottom line they ignore all requests and if they have your fiscal detail, they bill it, over and over regardless- best yet the signal dead so you'll pay for something your not even using. !! buyer beware. Do not give them your cc or bank detail.
Impossible to cancel service
Last night it took me 45 minutes to cancel my service. I was aware that it was going to be a challenge from a previous experience - and I was very clear when the second agent answered the call that I wanted to cancel my service. (The first agent hung up on me when I told her I wanted to cancel my service.)
Angel, the name the agent gave me was the most rude, condescending, and obnoxious person I can recall ever talking to. She continuously ignored me. She refused to transfer me to a supervisor. She continued to work her script or trouble shooting questions each time I told her I wanted to cancel my service - ignoring me. Each question she asked I would reply with 'please cancel my service.' She continually ignored me. 45 minutes of that. Being ignored and dismissed. No exaggeration - I estimate I told her to cancel my service at least 50 times.
She knew that I had to stick it out with her to get what I wanted but she made me 'pay' for it in frustration and rudeness and continually ignoring my request to Cancel my service.
I like satellite radio. I like the ability to listen to what I like consistently when I am traveling. But unfortunately Sirius /xm seems to have a monopoly. I absolutely despise the customer service here and will do without it until there is an alternative. I will NEVER be treated that way again by these people. This was totally ridiculous.
Customer service here SUCKS.
NO customer service
Impossible to cancel service. Have been on hold for over 20 minutes, rep comes back on an says "please hold" but will not answer me. Refuses to cancel service. Do not give these people your business!
HORRIBLE CUSTOMER SERVICE
TOLD THEM I WANTED TO CANCEL THEY SENT ME TO CUSTOMER RETENTION AND OFFERED ME A PROMOTIONAL DEAL AND THE WERE GOING TO SEND ME A REFUND THEY NEVER DID. I CALLED THEM THEY SAID I CALLED IN BUT THEY HAD NO IDEA WHY I CALLED IN. I CALLED IN AT MY YEARLY DUE DATE. THEY HAD ME ON THE PHONE FOR AN HOUR AND A HALF AND THEN I NEEDED TO SEND A REQUEST BY EMAIL TO TALK WITH CORPORATE. WILL SEE IF THEY EVEN CALL BACK. LOST MANY STATIONS ALSO. MAYBE THEY ARE READY TO GO UNDER. ALSO SOLD MY CAR IN AUGUST SO I PAID 218 FOR THREE MONTHS. EVEN IF I SHOWED THAT I DID NOT OWN MY CAR THEY WOULD DO NOTHING. THEY LOVE THEIR CLIENTS NOT.
Awful Customer Service
I signed up at work to see if we would go with radio or video. I paid with my personal visa card on 12-27-15 and was told I could cancel any time. I canceled two days later. After a few short calls over the past few months to customer service after seeing charges on my bill, i hoped that was the end of it. It was annoying but $20 a month wasn\'t worth the the time out of my very busy days to verify that seriousXM would really cancel my payments as the said they would.
Almost six months later I am still being billed and have spent over an hour on the phone just today trying to get things settled. I received five different answers from five different reps. I was disconnected twice. I was told things were done - like requests submitted for a full refund only to be told by another rep that they saw no such request on my account - nor do they offer full refunds. The third young man I spoke with told me that the reason I was billed after canceling was (and I quote) \"because we still have your card on file so they just billed it anyway\". As if that wasn\'t horrifying enough, after all that they called me by the wrong name and said they had the wrong information. Complete train wreck - and all over less than 60 dollars.
Here\'s the thing....It\'s not about the money - it\'s about the customer service and a company that values it\'s customers enough to treat them with respect and give correct, timely information from trained competent representatives. My whole experience would have been a positive one (even if I didn\'t get a refund) if someone had taken the time to really listen and at least pretend to try and accommodate my needs and address my concerns. Shame on you SeriousXM. At the very least, act like you care enough to make an effort.
The service isn't worth what you pay for. Your better off with a Free Pandora Radio or iHeartRadio account. I continue to get billed for a past due account that was closed months ago. You can not close your account on line, they make you call customer service. I called customer service and explain to the service rep. that the vehicle in question was sold and to cancel the service. They sent me an invoice for $25 for the service that was used before they shut the signal off to that radio. That was 3 months ago and I continue to get past due notices for $179 for a service that was supposed to be cancel. Beware of this company. Read the many negative reviews and take them to heart. Then take your business to either Pandora or iHeartRadio.
Sirius Siriusly SUCKS
I renewed my original trial but then bought new car with another trial, when I activated new trial I asked them to consolidate accounts and credit me with outstanding three months I had paid for. They didn't do anything and they had collections call me saying I owed them over $200 (credit card expired) I spent over 1 and a half hours on the phone to no avail, finally after two chats I was told they would waive the charges but could not credit it my account. I told them to keep their stupid service as it sucks, too many DJs interrupting the music. I will never use these incompetents ever again. I prefer my iPod in the car anyway.
NOT TALK FREE
The music channels are filled with chattering DJs who WILL NOT SHUT UP. It's gotten progressively worse since I got the car three years ago. It's so annoying, I'm constantly switching channels trying to find a station playing a song. There are better music services out there, many available through Amazon.
Patriot Ch 125 Programming Declining
We spend tons of $$ per month for Sirius XM for three vehicles plus the app. (Too much for channel 125 and a few music and sports stations.)I am writing to complain about the declining programming on the Patriot channel (125). The fact that you still carry the lunatic Glenn Beck and the ranting Mark Levin are giving me serious reason to discontinue your service. BREITBART is BY FAR your BEST programming on 125--or all of sirius for that matter. Thank goodness you dumped the unlistenable Mike Church . Beck and Levin should be the next to go as they are equally unlistenable. I despise having to pay for these ranters to whom I NEVER listen. If you did a survey regarding your political programming, you would find there are many listeners like me. Disgruntled.