Sirius XM

What crap, commercial free my ass! The stations like 90\'s on 9 and 6-7-8 etc have non stop commercial free commercials, those are commercials! You dj\'s and there little self promo crap really need to have there own station for people who give a dam and want to hear them babble about shit from 30 years ago. I was there to and don\'t need the recap, seriously if I paid one cent for this it would be a rip off for the hassle of having to search for a new station during every non commercial, commercial break. And all of the comments about people not being able to move the life time subscription off of there old car to the new one is true, I am the guy driving your old car 3 years later getting your subscription for free for some reason I can\'t figure out, and it\'s still not worth the price. %$#&ing you Sirius, Seriously

Watch your billing. They were charging me for a radio on a vehicle I had not owned in 3 years. I caught it so they refunded for that year but the other 2 years the basically said tough. I explained to them I had canceled it on that vehicle which they saw but my credit card was still attached to that old vehicle so they charged it. Bad on my part for not paying attention to my statements better but I thought their reasoning was criminal.
I'll never use XM radio and I warn people all the time.
I gave it one star because I had too. The deserve nothing.

Do I like the radio? Yes. Do I like the customer service?? NO.

I added another vehicle to my plan in January. I paid for that and the regular bill (3 months at a time). I got a call on Mar. 3 saying that I needed to make a payment. Not thinking, I gave the rep my card number. Now, I get ANOTHER CALL on Mar. 13, saying that I need to pay!
When I called, I was told that I hadn't made a payment since the second vehicle in January - they said that I didn't even pay the standard bill!
I asked for a manager - who was about as helpful as the regular automatons. She didn't listen to anything I said, just kept repeating things as if from a script. I finally lost my temper and told her to email me my statement from Jan 1 to current date. I told her that I'd sort it out since she was incapable.

You're going to have to be your own accountant if you want to use their service. Their reps are absolutely brainless and have ZERO business skills.

I called at the beginning of February to cancel my service because I was tired of paying almost 20 dollars a month to listen to three satellite radio channels and felt like the genre choices were not sufficient to continue to pay as well. It was right after my February renewal. I called their "listner care" line and informed the rep I wanted to cancel my service, she asked why, I explained it to her. I spent 15 minutes continually interrupting her as she continued to say, we can offer you this special or that special. I finally had to get short and rude with her and demanded the cancellation. She finally conceded to do so. I heard her do some typing. Then she read off this notice to me and said my service would be cancelled at my next renewal date which was March 9th since I had already paid for February. I was fine with that. She gave me a supposed confirmation number.
I get up this morning and guess what - yep you guessed it - I had been charged for another monthly renewal. That goodness my bank likes me and knows good customer service because SiriusXM does not. I called SiriusXM and was put through to three different reps, each one trying to "sale" me continued service specials. Each time I am raising my voice higher and higher too the point I am boiling over and I am at work where all my co-workers could hear the conversation. Each time my request, well demand, to be refunded and the service cancelled as it was supposed to have been in February went ignored. I finally demanded a supervisor - he asked me how he could help me - I explained the whole situation for a fourth time and DEMANDED action. he asked me why i wanted to cancel, I finally said because it is my perogative and right to cancel the service. I was not in a contract with them. He then said okay. I will refund your money and cancel it immediately here is the confirmation number. Of course it probably helped that he heard me say I had disputed the charge with my bank and the payment would be returned by them because they know good customer service and how to build a loyal repeat customer base. NO future services from SiriusXM for me. No matter what! I can live without satellite radio. Pandora all the way!

In January 2006 I purchased a “Lifetime” membership for Sirius Satellite Radio. Part of this agreement is I could transfer this to up to 3 times to different radios.

In February 2016 I purchased my newest car and wanted to transfer this membership which I was then told that this was my final transfer.

I asked how can you pay nearly $800 in 10 years for a lifetime membership that is going to end. Hardly a “lifetime” in my opinion.

But to make this situation unbearable is that certain channels are not on my radio that were on my last car. After calling a speaking to numerous account representatives, they all said that certain channels aren’t able to transfer because of the type of membership I had. This is totally unacceptable to me as I paid for the latest transfer ($81) and now I don’t get all of the channels.

I asked if I was paying for a full membership would the car radio receive all the channels and they stated that they would. But because of the “Lifetime” membership, all the channels weren’t able to be accessed.

I need for them to honor my lifetime membership by issuing me a subscription in order to listen to every channel that I have had in the past. Or I will respectfully request that my “Lifetime” membership be reimbursed so I can again order another membership in order for me to get all the Sirius channels.

Every year I go through the same hour long torture of my different accounts being muddled up, trying to figure out my charges, getting the run around, being transferred from person to person I can't understand and being forced to verbally commit without seeing terms in front of me. If there were a better, straight forward option, I would cancel it all. I HATE it.

Sirius radio xm customer service representative Ty from Colorado recently provided excellent service when we reactivated 3 vehicles with sirius radio xm. Kudos to him for his patience and assistance! Thank you!

I purchased a lifetime subscription back in 2006. This included the ability to listen on the computer. All of a sudden they claim that's no longer included. LIFETIME SUBSCRIPTION SIRIUS!!! The one star is for the Indian Give, not the content.

Hey Phlash…You talk over the beginning of records all the time. When I was in college a long time ago, there was a DJ on WMAK Nashville named Johnny Walker who prided himself in "not talking while the music is playing". You need to consider doing some of that. Just a thought. Bob

The radio service was fine for what it was. Specific channels that I had pre-programed were avaialble anywhere at any time. Everything was OK, not great (I reserve that for Apple products and services) until it was time to cancel the subscription. I was getting rid of the car and would no longer have a need for the Sirius radio.

Sirius makes you call in to cancel service. You CANNOT cancel using a web-page. First you get a robot. From the robot you are transferred to 'listener care'. A Q&A ensues that would rival the best efforts of Joe Stalin's boys. OK...that is a little bit of an exaggeration. After a seemingly interminable hold I was transferred to another human who had me repeat all of the information I had provided to the first call handler. That is a bit more than a little irritating. After another seemingly interminable hold I was disconnected.
I called the Sirius customer service line back, went through the robot filter again and repeated, now for the third time, name, rank, serial number, billing address, service associated telephone number, likely PowerBall winning combination, number of '7's in the number seven and why is Sesame Street so named. Finally I am able to report that I am no longer a Sirius XM customer 🙂
Apple Radio: where art thou?