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User Review for Sirius XM satellite radio service
I have had a nightmare experience with Sirius xm, I suggest people read and believe the reviews. When trying to resolve an issue I was hung up on three times, after being on the phone each time for over 30 minutes. The next day I finally got to speak with a young lady in Canada, rather than the Philippines, she was polite and seemed to understand my dilemma, after 10 minutes she transferred me to the cancellation dept., you guessed it, Juan from the Dominican republic. If these people have a credit card number BEWARE they are going to use it to rip you off. If they have a credit card number, cancel it and get a new one.
If you are thinking of subscribing I would say-don`t give them your c.card #. I quit today because I can`t tolerate so much buck-passing on the telephone when there is trouble. If you must, pay them with paper, NOT your c.card.
Junk mail must stop
I canceled XM over a year ago and they STILL send me junk mail asking me to sign back up 🙁
There were reasons I canceled:
-too much song/playlist repition
-too much DJ talk
-too many commercials
I will NOT be rejoining and I hope they will finally stop sending me mail!!!
I am only giving it 1 star, because they will not let you leave it blank....
I have always loved the idea of siriusxm radio, until I found out how easy it was to get someone elses login information and credit card information.
Today I was going to sign up with them, but it said I had an existing account, so I sent for an password reset, no questions asked. It sent it to my email...
I go to login and the password was right but the login was wrong (I had thought maybe I made something up just so no one would guess it) so I sent for my username to be retreived... NO QUESTIONS ASKED...
I had logged into someone elses account ((completely different emails between me and said person, so how did this not send a red flag)) that they had paid for, it had all their information on it, Name, Address, Phone Number, CREDIT CARD INFORMATION....
Why do they noy have a security check before sending this stuff to random emails? I could have easily stole every bit of information, but instead I contacted her and the XM people to alert them, and all they wanted me to do was sign up for my own...
That is not the problem and it will NEVER be because I will NOT risk purchasing something from someone who doesn't protect its customers properly.
cannot cancel online or on phone
one cannot cancel online; when you call, you are transferred to a "specialist" in order to cancel; the "specialist" transfers you to the cancellation department, and then you get disconnected.
no customer service
After a short free trial I subscribed and paid, customer service never activated my radio. It took several phone calls over a one month period to find out they activated the wrong radio so that's corrected but it still took another seven days before my radio starts working, I've had service two weeks and now being harressed by phone and email about the bill. Your customer service is horrible
bad customer service
The customer service for this company should be dismantled and started all over. I have been a customer for ten plus years and needed help with a new extension antenna. All I received was a bunch of miserable customer service from people whom had no knowledge about their product. I was finally granted permission by a supervisor to speak with some in Technical support and they hung up when they realized I was a customer with questions. I called back again and went through the entire process to speak with technical support and was immediately hung up on again. not even a hello, just hung up.
I have never written a negative review about any company. it takes a lot to get me this upset... DISGRACEFUL
Bring Back Mike Church
Bring back the Mike Church Show!!!
I received a letter with an offer to continue my existing service at a special rate. After paying for the subscription all my extra services (internet radio and mobile app) were no longer included. False advertising!
Bad customer service!
I had called to cancel my service back in July. The lady on the phone said she would give me a free month for being an excellent customer. I told her I want it cut off she assured me she would. Little did I know they would charge me after the free month. I called to cancel again and see why I have to pay this bill the guy was so rude to me wouldn't help me out. I asked for a manager he said I was being connected wrong!! He put me on hold and never picked up again!! I will never use your service again. I have warned all my family and friends.