Sirius XM

We listened to the Saints play be play while communicating with a friend during the game. Out friend was talking about plays we hadn’t heard yet. We then checked the time and score against the Verizon NFL channel and noticed a 2 minute delay on Sirius. We also noticed that Sirius Xm was adding self promoting commercials to the programming. This is unexpected and unacceptable for a service we already pay for.

My car was in an accident. I called them to see if I can transfer my service to my rental. The rep told me I couldn't but I could suspend the service and call back to reactivate it when I got my car back. The day I got my car back and turned on the radio it was working so I called to inquire and was told that it only suspends for 30 days so for 20 days my radio was on but I didn't have my car they gave me a credit for the 20 days. Now I call because I see on the exact date that my service was to renew they charged me but should my service have been given an extra 30 days of time. Instead of the rep extending my service he wanted to give me a discount and only charge me another 11 for 6 months I told them no. I want my service suspended and my money back so they only gave me the money back they just took and therefore I never recieved my 6 months of service that I paid for.

I have had this is my car for over 2 years now and the actual service of the radio is getting worse an worse. It drops signal all the time and now I just bought a new car and needed to transfer my PAID in FULL subscription to my new car and they charged me 15 dollars for a transfer fee. What the heck is that?! I paid for my subscription in FULL and you're going to charge me a fee for something I ALREADY paid for to continue to use! I am VERY unsatisfied with how this is handled.

Had 2 cars with lifetime service I enjoyed the service.Sold my car and traded the other in.
When I got my new car and talk to an agent and was told my renewal would be $440.96 for a 36 months service back in Sept 2017, I had a 3 months trail until 121/17. I was looking at my account and they had jacked the price up over $200.00. When I called they acted like they didn't know anything about and didn't even try to correct the problem and I had an email from the first agent with the quote.I told them cancel my account on Dec 1, 2017 when my trail is over. They sent me to the party to finalize my cancellation But you better believe I will checking to make sure they cancel it and not charge my account. It's a shame that after 11 years of doing business with them they would pull this crap.

I purchased a jeep wrangler and it automatically came with a free trial subscription of Sirius XM. However, I never listened to it and therefore have no use for it. Sorry not sorry, but I am not going to pay for radio. I let the free trial run out and I cannot tell you (because I have lost count) how many annoying phone calls I STILL receive from this company after months of me telling them "I AM NOT INTERESTED, PLEASE STOP CALLING ME." If they're not calling me then I'm getting something in the mail from them to re-up my service. I don't understand what part of "I'M NOT INTERESTED" is so hard to understand. I am beyond annoyed with this company.

I wanted to cancel the music portion from my SiriusXM account and retain only the Traffic link. Online, you cannot deselect a music option, you are forced to select one of the other three! As a result, I was forced to call the customer service line. I spoke to the representative in a clear and concise manner; there was no way my request could have been misinterpreted. I wanted ONLY the TRAFFIC portion and was no longer interested in any other product they offered.

However, this did not deter the employee from continuing to annoy me with different types of plans. She never stopped talking and would not pause long enough for me to say anything. It is apparent they are reading from a script and are not trained to listen to the customer.

This became quite exhausting and extremely annoying. During the latter part of our lengthy conversation, I finally told her I WOULD CANCEL the ENTIRE SUBSCRIPTION if she continued to harass me with all the many plans.

This was the most annoying and time-consuming phone call in recent memory. If you have other options for entertainment and traffic, I highly suggest you consider them before you get into business with SiriusXM.

SiriusXM, lengthy high pressure sales tactics are no way to retain your customer base. This product was installed in my Nissan Murano Platinum. I will be contacting Nissan regarding their choice of music and satellite providers.

Terrible customer service reps with language barriers incapable of communicating with long term customers! Lots of consumer options for music and info these days so decided SiriusXM is not worth the money or difficulty of renewing each year! Their automatic renewal for your existing service cost is not true and their deceitful business practices are another reason I'm no longer a customer after 12 years!

I received a special offer from Sirius (radio)for 6 months service for approximately $30.00. On 11/1/17 I am supposed to start paying a monthly fee for service since the special will have expired. I spent over 40 minutes today attempting to cancel the service before the company starts billing me monthly.I was given the runaround for 40 minutes and then told I needed to call another number. I had to get my bank involved to put a stop on any charges from Sirius. Luckly for me the Banker whom I spoke with, her father experienced the same runaround when trying to cancel the service. Her father closed his bank account to stop payment. I am not going to do close my account. I will sue Sirius should it become necessary...a nice big fat class action lawsuit! This company has no shame.

Think you're getting a deal? Think again! After a few months, Serius XM will jack up your prices and hope you don't look at your credit card statement. XM is sub-par to their competition in every way. I'll stick to Spotify. Mark my words, XM will be out of business in the next 5 years.

I'm sick of the "DJs" who take phone calls from people who simply want to know they were on the radio. We are not paying to hear some guy call in about a new store down the street, or for the "DJ" to talk about his drive through an area. Who cares? The 60s on 6 channel has a following of people with nothing better to do than to phone in. And ALL of the DJs take the calls. The DJs also yammer between songs (I don't want needless trivia, just play the song, please). They talk over the lead-in to songs, which is a real pain if the opening sequence is one of the most memorable parts of the piece.

XM used to claim "All music, all the time." This is not true - far too much air time is taken with phone calls to the station, or absolute drivel by the on-air "talent." Some channels have become like talk radio. If I wanted talk radio, I'd turn to a channel that focus on that.

During my last annual renewal, my bank card had expired, so I had the "pleasure" of talking to a customer relations (retention) person. To my surprise, the annual fee had nearly doubled without my knowledge (it was auto-renewed each year). This means I am paying money just to get angry. I can't push the button fast enough when the phone calls come in on the channels I listen to. Why keep it? XM reduced the rate for me, but I told them that was their last chance. It's been more than six months since that happened, and I still don't get my toons. But I can sure tell you about a donut shop in the town of Buzzard's Gut or something.