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User Review for Sirius XM satellite radio service
Junk mail must stop
I canceled XM over a year ago and they STILL send me junk mail asking me to sign back up 🙁
There were reasons I canceled:
-too much song/playlist repition
-too much DJ talk
-too many commercials
I will NOT be rejoining and I hope they will finally stop sending me mail!!!
I am only giving it 1 star, because they will not let you leave it blank....
I have always loved the idea of siriusxm radio, until I found out how easy it was to get someone elses login information and credit card information.
Today I was going to sign up with them, but it said I had an existing account, so I sent for an password reset, no questions asked. It sent it to my email...
I go to login and the password was right but the login was wrong (I had thought maybe I made something up just so no one would guess it) so I sent for my username to be retreived... NO QUESTIONS ASKED...
I had logged into someone elses account ((completely different emails between me and said person, so how did this not send a red flag)) that they had paid for, it had all their information on it, Name, Address, Phone Number, CREDIT CARD INFORMATION....
Why do they noy have a security check before sending this stuff to random emails? I could have easily stole every bit of information, but instead I contacted her and the XM people to alert them, and all they wanted me to do was sign up for my own...
That is not the problem and it will NEVER be because I will NOT risk purchasing something from someone who doesn't protect its customers properly.
cannot cancel online or on phone
one cannot cancel online; when you call, you are transferred to a "specialist" in order to cancel; the "specialist" transfers you to the cancellation department, and then you get disconnected.
no customer service
After a short free trial I subscribed and paid, customer service never activated my radio. It took several phone calls over a one month period to find out they activated the wrong radio so that's corrected but it still took another seven days before my radio starts working, I've had service two weeks and now being harressed by phone and email about the bill. Your customer service is horrible
bad customer service
The customer service for this company should be dismantled and started all over. I have been a customer for ten plus years and needed help with a new extension antenna. All I received was a bunch of miserable customer service from people whom had no knowledge about their product. I was finally granted permission by a supervisor to speak with some in Technical support and they hung up when they realized I was a customer with questions. I called back again and went through the entire process to speak with technical support and was immediately hung up on again. not even a hello, just hung up.
I have never written a negative review about any company. it takes a lot to get me this upset... DISGRACEFUL
Bring Back Mike Church
Bring back the Mike Church Show!!!
I received a letter with an offer to continue my existing service at a special rate. After paying for the subscription all my extra services (internet radio and mobile app) were no longer included. False advertising!
Bad customer service!
I had called to cancel my service back in July. The lady on the phone said she would give me a free month for being an excellent customer. I told her I want it cut off she assured me she would. Little did I know they would charge me after the free month. I called to cancel again and see why I have to pay this bill the guy was so rude to me wouldn't help me out. I asked for a manager he said I was being connected wrong!! He put me on hold and never picked up again!! I will never use your service again. I have warned all my family and friends.
Terrible customer service
AgentetuTue Nov 03 2015 09:07 PM): Please give me a minute to go through the chat.
Jennine Washington (Tue Nov 03 2015 09:08 PM): I am on an automotive trial subscription. I bought my car little over 6 months ago and was told that once 6 months was up this subscription would cancel automatically. Logan that I just got done chatting with is telling me that is not the case and that I owe over $100 because it did not automatically cancel. I\'m trying to understand why and how I am obligated to pay that?
Agent(Tue Nov 03 2015 09:09 PM): I will go ahead and cancel the services for you.
Jennine Washington (Tue Nov 03 2015 09:09 PM): So I don\'t want that done until I am clear on payment
Jennine Washington (Tue Nov 03 2015 09:10 PM): I think Logan misunderstood thinking that this was a subscription and not an automobile trial
Agent (Tue Nov 03 2015 09:10 PM): Today I cancelled Radio ID ********.
Neetu (Tue Nov 03 2015 09:10 PM): Your remaining balance is $14.18.
Agent(Tue Nov 03 2015 09:10 PM): Your confirmation number of this cancellation is ***-***-***. A confirmation of this transaction will be sent to the email address on file, for your account within 5 days. Let me know if you need me to repeat the # for you.
Agent(Tue Nov 03 2015 09:10 PM): I will clear the due for you.
Agent(Tue Nov 03 2015 09:11 PM): Is there anything else that I may help you with?
Jennine Washington (Tue Nov 03 2015 09:11 PM): I was hoping to work out a better monthly rate?
Neetu (Tue Nov 03 2015 09:11 PM): I understand
Neetu (Tue Nov 03 2015 09:13 P
That\'s it. She understood and disconnected. No further assistance. No, let me see what I can do.This is after about 30 minutes of trying to get the guy previously to understand what I needed. The language barrier is just too high.
Escape was not available for about a month. It is back again on Ch. 69.
The programming is a poor substitute to its former self and the announcer is new.
So sad to lose what was wonderful for so long.
After my payment term is over I will drop XM/Sirius and use an on-line internet music source.