It To A Friend?: Not even an enemy
Spare yourself a lot of grief...wrap your internet cable around your foot, put on the pie-tin hat and stand on the roof with a coat hanger in each hand... you'll get faster internet than Hughesnet. Seven years of consistent, uncompromisingly terrible service from the only provider available here in Western Mass. A Hughesnet tech told me flat out the speed they guarantee is from your computer to the dish...not the internet. They throttle your speed to nothing if you exceed your limit, charge a fortune for additional bandwidth or "tokens" and still continue to throttle your speed. Service agents have always been very helpful. And useless. I'd bet good money the Hughesnet execs all use cable. Avoid. Avoid. Avoid
Only usable 3 days a month for $99.99
It To A Friend?: NO
I have the $99.99 Gen 5 30GB plan. We are throttled so tightly on our tv that the service is only usable for us for about 3 days per month. We are forced to use our cell phone hot spots for the rest of the month. I clearly explained our usage needs when I signed up, the salesman assured me this would be more than enough for our needs. I was LIED to! And I can't get out of this without a big fine. I am sick every month when they charge me.
It To A Friend?: Heck No!
I wish I could put a negative number. It uses data so fast it's stupid. Streamed two movies and checked Facebook and 30 gig gone in 2 days. The web site and the installer said you have 30 days to try. If you don't like it they will come and uninstall it. Not true!400.00 to cancel. Total rip off. I'm paying the 400 just to get rid of it.
hughes net is terrible
It To A Friend?: No
this service is terrible I just want out of the contract that I was suppose to sign I never got a copy of they are useless to anyone I ask to get out of this mess they told me I would get charge 400 dollars this service sucks I want out of contract I will be posting this everywhere
It To A Friend?: Absolutely NOT
I haven't even had this internet a full month and it sucks. We have been running 2mbs ever since we got it installed. We called the costumer service number and at first they said it was the weather in Utah disturbing our connection, so we waited three days and called back. We were still running at 2mbs and they said they would the get the advanced team to call us and try to figure out what's wrong but they never called. So we called back this past Monday and they said they would call us back in 48 hours but never did. So we called them back tonight and still get oh we will have them call you back in 24 hours. So ever since we have had this service we get the go around. No one knows why our internet is slow or anything. So I will never recommend anyone to go through hugesnet internet they absolutely suck!!!!!
It To A Friend?: No
This company is a scam. Do not use them. Their internet is slow and lags. All I wanted to do is stream my firestick. I spent hours on the phone trying to get help. They said we needed to upgrade to a faster service. We ended up paying more and there was no improvement. We called back they said we were using too many megabites. We shut off all our devices still lagged. We canceled our service. Without my permission they took $400 out of my checking account making my account in the negative and I occurred over draft charges. I asked Hughes Net to put the money back they refused. I have comcast now and no issues.
Snake oil, lies, and disapointment
It To A Friend?: NO!
I have been your customer since 2012. Satellite was my only option at that time and you were allegedly the "best"... and slow internet was better than none at all.
I was an early adopter of Gen 5 immediately after the launch of EchoStar XIXI, and that was awesome...temporarily.
Initially, before everyone else jumped on, the speeds were fast and consistent. Unfortunately that is no longer the case. Now your speeds fluctuate wildly making streaming video annoying and nearly impossible. More troubling are the slow page load speeds for normal websites.
My current page load speed in seconds
ap news: firefox 9.91 chrome 16.4
BBC: firefox 21.5 chrome 21.0
CNN: firefox 12.8 chrome 24.7
myhughesnet: firefox 18.8 chrome 24.3
msn: firefox 11.6 chrome 33.1
It is 12:30 in the afternoon here with some sun and no precipitation, and Wichita is partially sunny. You cant blame this on the weather. 😉
I have wasted countless hours on the phone with your outsourced tech support who are coached to blame the problem on the weather (or anything except too many customers on line). I feel so sorry for them. Forced to interact with your angry and disappointed customers, they patiently put up with all the hostility that is meant to be directed at you. What a horrible way to earn a living. By the way... please give them all a raise. They deserve it.
I'm escalated to your upper tier tech support on a regular basis, but they can't seem to find or fix the problem either. (at least they don't try and blame the weather) I have had you out to my house on numerous occasions to troubleshoot, but you never find any problem here. Its not my dish's view of the sky, nor it's signal strength. It's not my cable connections, nor the any of my hardware.
Weird, right? < ---- heavy sarcasm
It's you... not me. I believe that you have, yet again, oversold your bandwidth. Too many people using your network all at once.
Or possibly you simply exaggerate the capabilities of your system to sell more subscriptions. Telling us "All Service Plans Include:25 Mbps download speeds, 3 Mbps upload speeds*" but then at the bottom the * reads "Actual speeds may vary and are not guaranteed." Wait. what?! Ohhhhhhhh I see now. I've been conned.
Whatever the REAL cause, your service has been and continues to be slow, erratic and undependable. I pay in excess of $1800 a year for service that is no better than dial-up.... and often much much worse.
Your deeply unhappy customer,
$1000 per month?
It To A Friend?: No!
Like to watch movies on Amazon Prime, Netflix, etc. Kids like on-line gaming? Too bad. For 70 bucks a month you get 20 gig, which lasts about five days. No such thing about unlimited unless you enjoyed the resolution on 1980 Atari. 25 mgps? No, when you factor in lag time. Slower than a modem. Have to buy 3 gig a couple if times a day for 9 but is a pop over and above the $70/mo charge. It's the last resort if you're desperate.
Be warned about this company
It To A Friend?: NO
I used HughesNet over three years, even paying a vacation fee while we built a home and wasn't using their internet so I could stay in my contract. Then when we started up, they changed me from Gen4 to Gen5 without explaining that I was signing up for a new contract. Service was suppose to be faster which it wasn't, pure gimmick. Upload especially was awful. Choose another internet provider where you'll be served better. I'm glad I'm out if their unethical company.
Stay Away from Hughesnet
It To A Friend?: Absolutely not
Hughesnet is not by any means the worst corporate villain out there, and their products will not kill you like cigarettes, known and deadly automotive defects and medical devices with documented (and lethal) side effects, to name a few, but if you have any other alternative for internet service then by all means buy that rather than getting Hughesnet Gen 5 internet satellite.
Like their dishonest, disreputable and more deadly corporate cousins, Hughesnet places profit and share price ahead of morality, honest and simple human decency, although as indicated their satellite internet will not kill you (unless you kill yourself because Netflix streaming is so unwatchable that you throw yourself off of a cliff).
The basic fact that potential customers need to realize is that the advertised speeds do not match the quality of what you realize on your TV. Not even close – you might get a speed test result of 25 MBPS on testmynet.com, but the quality of the viewing is as the Netflix speed test indicates, which is consistently around 0.5 MBPS. And there is nothing they can do apparently to fix that. It must have to do with the way satellite internet works at this point in time.
Cover up is then the name of the game here when you discover that the service does not work for streaming as they advertise, and nothing they do can fix the problem, as happened to me and many others judging by the very poor reviews Never admit anything is the strategy – deny, deny, deny.
So what that I was able to achieve decent internet streaming when I finally managed to get DSL service installed so far away from the DSL node that only 2 MBPS was possible? So what that the Netflix speed test showed 0.5 MBPS with Hughesnet when theirs showed 21 and the picture was so scrambled that I didn’t know if I was watching Star Wars or 60 Minutes other than for the sound? So what that an experienced LG TV tech who came out and checked out the TV explained that in his experience you could just not use satellite internet for streaming?
All of that was just fluff and not our problem type stuff when I finally cancelled Hughesnet. And by God were they ever going to stick it to me with a $300 early cancellation fee and a $600 early equipment return fee because this was all as advertised and above board, and strictly, somehow, my problem.
Except that it is not, and it seems that continuous real time streaming is simply not possible with current satellite technology. And, given the number of 1 star reviews I have read that say exactly the same thing in different review forums, they have to know this and simply don’t care. If they can sell the service with glib promos and slick sales pitches they will, and when a customer says enough is enough Hughesnet will take as much as they possibly can monetarily to pad their bottom line and try to make it your problem.
I owned my own business (I’m a veterinarian) for many years and we almost always tried to make it right when people were unhappy, even when we had clearly practiced very good medicine and surgery. Simply to help, because that was the right thing to do. Unfortunately, many businesses, and especially large corporations, do not follow this moral compass. Because quarterly profit is all that counts, fair play and basic honesty be damned.
If you do have to get satellite internet because there are no other options, and want to watch movies, it is possible to download Netflix and Amazon movies with either an app or a third party program to your Mac or PC, and then use screen sharing if your computer and TV support that. That is not ideal, but at least you get a watchable TV program or movie on your nice big Smart TV.
It would be really uplifting if for once a corporation like Hughesnet looked at all of this negative stuff and the unhappiness it causes, came clean, and apologized without being forced to by some sort of glaring media exposure. Based on their responses to my Better Business Bureau complaint, that is not going to happen with Hughesnet. But if I can save even one other person the aggravation of having to deal with them, then to inform good people to stay away will at least have been worth it.