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User Review for Sirius XM satellite radio service
Had my Jeep serviced, and they set me up again!
It To A Friend?: Not in this lifetime
When I first purchased my Jeep they set me up with the free year. never knew about it. I got the letter in the mail, and the emails about a month later. I called Chrysler to complain. I contacted SXM, waited on the phone for an eternity, then asked for the service to be shut down.
Three years later, I took my jeep to the nearby dealer for some routine service. Then I got an email stating that I was awarded another trial.
I called and asked for it shut off! This time I told them that the radio was removed from the vehicle and replaced with an aftermarket radio that does not support SXM.
I give them two stars for not arguing with me when I said "turn it off".
suggestion for a wideraudience
It To A Friend?: Yes
Would SiriusXM consider a Roots/Americana station? This type of music must be favored by a large group of listeners. You might increase members if you had this option. Coffee House station doesn't really come close.
I listen often to Folk Alley.Com on the computer. This is what I am talking about.
Reminds me of AOL
It To A Friend?: No
Remember when you would try to cancel AOL? It was an act of congress to finally get it accomplished. SiriusXM is the same way. Unlike 99% of subscription services you can’t cancel via their website. You have to call. They have a great automated system…unfortunately that automated system won’t cancel your subscription. It needs to transfer you to a live person. Oh wait… it is the weekend. Never mind. Call back Monday.
I have to do that now and am really looking forward to the AOL pitch to try and keep me a customer.
Whatever happened to… I don’t want it. I don’t use it. Enough said and needed.
Worst customer service
It To A Friend?: No way in Hell
Noticed my favorite channel changed into something else. Could not find my channel. (The love channel).
Called customer service. Automated system did not recognize any commands.
Then on hold. Then after I told my issue, and put on hold again, was disconnected. Called again. Disconnected. Called again. Hold again. Told story again. Hold again. Then was finally told the Chanel only available through streaming now and no more info available. I asked for an email address to formally complain. Was told no such email. Can mail letter. Then gave me address and I could not understand what rep was saying. Had to have her spell it instead of saying it. Approx 25 minutes out of my work day spent on this and I still need to write a letter and mail it. And no solutions or alternate/comparable stations offered to me. Wow.
Incompetent customer service
It To A Friend?: No
Called last week to cancel service on my daughters car since she is married and is planning to be added to her husbands plan but Sirius still charged my credit card and does not want to remove the charge. All customer service wants to do is argue.
Harassment from Sirius
It To A Friend?: Never
If there was a zero star rating I'd give them no stars. I tried to cancel the service after two years and have since received 15 harassing text messages pressuring me not to cancel.
useless
It To A Friend?: Nope no nada no way
too much money for soooo little service. can't log on faithfully or with any consistency. your screwed for live football and cant manually enter the channel number on ANY device. complete waste of time. if this is the future of customer service we are all goners. will never pay for this service again.
double talking
It To A Friend?: Absolutely NOT
way too much to type on this site. we'll simply say screenshots are a must & they will hopefully help me recoup some of the money stolen from me. save yourself a fight and a headache DO NOT WASTE YOUR TIME WITH THIS HAS BEEN OF A COMPANY.
awful phone convo
It To A Friend?: No
Outsourced call to apparently India, could not hear the customer service rep because of loud wind sound and cutting out constantly. His English was less than good, and when I said I couldn't understand him he just yelled louder. When I asked for someone who could read me the terms and conditions so that I could hear them, he said there was no one else. Terrible!
It To A Friend?: No
Had service for 5 years finally decided to cancel because I never really listened. All the same songs just like the radio but with no commercials. Almost impossible to cancel. They play games with you on the phone treat you like garbage for the hope you give up on canceling..Very bad Experience Will never go back to this company again. Hopefully another company will come along