User Reviews for DirecTV:
Destroyed under ATT's ownership
used This Service?: Since 2012 •
It To A Friend?: NO •
service Bundle?: No
I had Directv before they were bought out by ATT. They have gone downhill ever since. I would not recommend them to anyone. I was a loyal customer until I contacted customer service today. It reminded me of why I left ATT years ago. Five calls, six hours, ten representatives that could not speak English, two holds where no one came back, two hang ups, not one rep could help me with my issue until I got into the retention department. They still have no idea how a service I did not order got added to my account WITHOUT my consent.
Do not get Directv. Under ATT they are horrible at best.
AT&T has not been good to you
used This Service?: 4+Years •
It To A Friend?: No. •
service Bundle?: No.
Terrible since AT&T took over, Prices have gone up. Service has gone down in quality. All I like to watch only educational/quality programing, Disc, Hist, AP, etc. Would love to have DIY but that cost 20+ more $'s for the next package. Sure wish Charter Cable would offer service in the Boonies..
Paying money to watch infomercials
Keep trying to "give" me the NFL package, I don't do sports, then they charge me. You are paying to watch commercials. My bill is constantly changing. All I want is the SAME bill every month! I watch less than 6 channels, not worth it, only have it to keep my wife happy.
Compelte rip off
was told after 5 years that I had not completed our agreement, agreement was 2 years. then charged me $651 to cancel the service. You got to be kidding me. Never again with direct tv , complete rip off.
Rip off, way over charged
had 3 tv's, went down to two, they said that was an auto renew at a high price for 2 years. never was told that when removing a tv. would not listen to reason. Never again.
Love Everything Except the Cost
I love everything about DirecTV, except the cost. I am disabled and spend about 95% of my time in my home & my TV is an essential connection to all the news, etc. I recently upgraded to the Geni system & being able to record 5 shows at a time is great in not having to watch commercials..just fast-forward through them. The Guide & ability to search easily for upcoming shows is great! The cost is hard to manage on my Disability income. They have lower prices for new customers... I think they should have discounted prices for people who have been with them over either 3 or 5 years. Customer service has always been friendly & work hard to take care of any concerns. Even with the high prices, for now I do not want to change to any other service.
Raise price every 3-4 months
DirecTV is a very enjoyable service but they have priced me out of being a customer.
The first 5 or 6 years I used them, the monthly price would stay the same all year then go up a little at year's end.
Over the past 4 or 5 years, DirecTV has been raising my price by 5 or 6 dollars every 3 or 4 months.
For example, my bill was 102.00 in August 2014 and today it's 133.00. An increase of 31.00 in a year and a half.
They do this even though they've agreed to give me a "locked-in" 12 month contract.
As time goes by, the increases become sharper and more frequent.
Go ahead and get DirecTV if you don't mind them increasing your bill by 5 or 6 dollars every few months.
Was going to write detailed review but after reading negative reviews below would just like to encourage anyone thinking about this service to read those reviews. They are true!! This company is a nightmare to deal with. Service is awful. When you call you are told you have exceeded your limit and therefore your service is slow. If you pay them to upgrade nothing changes. When you go to disconnect they will not send you return boxes in advance. Also want a piece of equipment that is likely on your roof.
Any time it rains the service goes out. The dish fills with snow and has to be swept out. Recording a show on the supplied DVR is hit and miss. The recording plays back blurred and sometimes stops on a frame and the image shakes, then jumps ahead 30 seconds. Service at one time was very good, now they have gotten snappy and arrogant, "If you don't like the service I'll cancel it right now, how do you like that," They claim thousands of movies but that is only if you subscribe to all the pay options and also include pay per view. A digital antenna, Netflix and streaming from a PC is starting to look really attractive.
I have enjoyed the programming and have had no problems with the service but since they haven't got a another site on here for excede satellite which the bought I thought I would write here and see what happens.
I wanted to install the excede satellite but couldn't because of the trees in my yard so when the installer came out he said there was no way that it could be done so he called in and cancelled the order this was on the 16th of Dec and when I kept calling to see about my refund of 69.99 they kept saying that refund was due in my account in 14 days and as it stands now i'm going on 3 weeks. If the installation was cancelled on the 16th why not issue the refund in 48 hours and the last thing when I called the other day they told me the order was cancelled on the 29th of Dec.