Last updated Monday November 18th, 2019
I'm with all the other complaints out here, We started off with Wild blue then UPGRADED to Excede, which if i knew then what i know now, we would never of upgraded. Its gotta be the biggest joke out there, No support. Its always the customers fault and they cant do anything to help but SELL you more GB's at a whopping $9.99 per GB, Come on, lets get realistic here. Most of the time it takes two people working to make ends meet anymore, My wife and I have been homeschooling our kids for the passed 9 yrs,and should've stayed with dial up, plain and simple. I work two jobs and everything else which comes in and out of my place for weekend work just for gas money to get me thru the next two weeks. WHY CANT WE GET UNLIMITED INTERNET? Everybody has individual satellites installed with their individual beams, unlike over crowded phones lines. GET WITH THE PROGRAM AND GET US SOME HELP HERE.
This Service Sucks
Unless you have absolutely no other internet option, do not ever subscribe with these idiots. The service is spotty, slow, and grossly over priced. The data cap makes the ability to stream movies or game on-line impossible. They misrepresent their service and the ability to try it out before you are committed to a long term contract. DO NOT prepay for any services i.e. modem rental, if you do cancel early they nail you with a penalty for the remaining months and will not credit the prepaid fees against your termination fees. These guys are crooks!
EXCEDE Bundle with Direct TV
ONE STAR- Because it's the LOWEST Rating allowed.
Tempted to File suit against EXCEDE and adding Direct TV as a party. My complaints parallel most of those on this page concerning "Usage allowance" and "Up-selling attempts"
I consider this CONSUMER Extortion, as they attempt to Up sell the packages by slowing down, Unwarranted Solicitation, and constantly attempting to induce you to "Buy a larger package". ( Won't Happen)
DIRECT TV BUNDLE was a choice between Hughesnet and EXCEDE to obtain the "DEAL".
This reflects NEGATIVELY on Business practices of Direct TV as well as EXCEDE Internet and these practices are at least "Malicious".
I am NOT an attorney, but would be interested in filing CLASS ACTION suit under CONSUMER LAW. Obviously the numerous complaints reflect there are 30-50X More dissatisfied customers. I have also e-mailed Direct TV concerning the "BUNDLE" and awaiting their response as to a remedy.
DO NOT GO WITH EXEDE Internet service
We were having some issues with Internet America & after contacting Directv we were told that Exede would be exactly what we needed & they were actually bundled with them. We cancelled with them & signed up for Exede. WHAT A MISTAKE! We were not happy with the so called "free installation" that cost us $145 because the installer wouldn't install on an existing unused pole & had to sell us a different router because ours needed software updates. Calling their customer service was a waste of time & excuses were made. After we called to ask about canceling the service were told we would still have to pay for the full 2 yrs. We just can't afford that. THEN we find out after less than 2 weeks that we have already exeeded our usage & can purchase more if we want to be able to down load movies, etc. So no more Netflix.
We are so disappointed with Exede internet service & their lack of customer service. We will cancel but we are stuck with this for a while.
Terrible customer service
Big mistake this company made. I am a manger with Best Buy and have told all the staff of my experience with this company and to not recommend and dissuade customers from signing up with this service.
From the start this was bad service. I was not told there was a monthly fee. I was told I qualified for a free install and was charged $49.95.
When the installer came out he said they could not install on any structure that did not have a foundation, I pointed out that my Manufactured home was on a foundation and he changed to no mobile home so I would have to mount a pole in the field. I asked why he could not mount on the pole barn as that had a foundation and he didn\'t have an answer.
I went with Hughes, they mounted the dish on the roof next to the Direct TV dish. They did install for free and although it took almost 5 minutes they read every line of the agreement and then sent a copy to my email address. Very happy with the service and the speed of Hughes. Glad I made the right choice.
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This is 2013 isn't it?!?!
I miss the Cr@p out of my old high speed DSL. We knew moving into a rural area we would be limited for internet....but had no idea. I mean COME ON....we live in 2013 right?!?! So why is it that they cannot figure out how to get us unlimited high speed by now. We pay a RIDICULOUS amount of money per month to excede and run out of usage usually after 15 -20 days into the month. So the remainder of the month we have to go with super slow practically dial up speed. We cannot stream movies or videos....no more netflix. It's so crazy stupid. I hate it and cannot wait for there to be a better option for us.
We bundled with direct TV. I am not a gamer, music or movie downloader or streamer. I am a full time college student who every month within five days has exceed the limit and my connection becomes slowed to a setting that I can not complete my homework. We have upgraded to the highest setting which is absolutely too much money for the service. I am very disappointed by the slow down the process speed. I am locked into two years and I paid a deposit. I also paid the service fee for renting the equipment for two years in advance. Too loose all this money and pay cancellation fees is not an option for our budget. Who would have thought I would have to go to McDonalds four days a week and purchase a drink to do my homework. What a crock!
Awful No VPN No Wireless
We too signed up for Via Sat through DirecTV. We canceled because wireless was not supported, and no one could not get the VPN to work. They informed me they do not support either! I said it was also really slow and after many calls they sent a tech out. He said the braces were installed backwards and the dish was tipping forward. He drilled more holes in my roof, re-positioned the braces and left. Still awful so I canceled for a fee of 250.00 or 15 a month for the remaining contract. They then proceeded to tell me they wanted the Tria off the roof. I informed them I have a three story home with no way to get on the roof. They said they would send an installer for 125.00. I said I couldn’t afford that after the 250 cancellation fee, and would risk the climb (I have a bad leg), but if I fell I would hold them liable. They said, Sorry it is our policy. Signing up for Excede was a huge mistake. What a disaster, but the part I don’t understand is how they expect customers to climb up on top of their roofs to remove the hardware. The liability risk is huge. I bet they sell a lot of Tria’s to people who don’t have the ability to make that climb. SCAM
Makes me happy
I got this bundled with TV service and I absolutely love it. I use the TV dish for watching my shows and I use the internet dish for doing my Facebook games and browsing my craft website. Overall I am tickled pink. -Kelsie F.
Real world Exede internet review
Some of the reviews out there do not seem very realistic. Here are my 2 cents in the form of a real world Exede internet review that actually talks about the technical performance of the service.
Overall download/upload performance is better than DSL and worse than cable internet. Likewise it is better than 3G cellular but worse than good 4G.
If you are first person shooter gamer then the latency from satellite communications wills not be a good match.
If you like turn based games and facebook style games then Exede should be a great match.
Also, be careful with automated updates as they can use a lot of bandwidth. I try to turn my internet off when not using so as to save electricity and prevent any usage that I do not want to occur.
Overall in my rural area Exede internet is by far the best internet available. If you lie in a city or have 4G/cable/fiber then go with that instead. Thank you for reading my review. _Colette Esposito