Exede Review

I wish I would have looked at the reviews before going with this so called faster internet company. I do not write reviews but I feel if I can stop at least 1 person from going through the head aches then I have helped. I was guaranteed faster internet that was a lie. I was never told about limited data. I didn't even know this was still such a thing. I had unlimited data why would I switch to limited. Does that make since? NO!! I have been calling for over 2 weeks complaining and nothing. I have spoken to 2 different supervisors. One promised to call me and I even left work early, did Jose call "NO" he didn't. If he didn't have the information for me than a call should have been made letting me know. That is what we call customer service.
Well they don't know what customer service is. I want out of my contract which I don't even have and they lied to me. If a customer is this dissatisfied then they should let you out of this so called BS contract. This again is called customer service. I have never had such a horrible time. I have spoken to 9 different people. I have been thrown all around and still nothing. There is an ole saying "Sorry don't shine shoes." It even took them 2 days to get me up and running. RED FLAG FOLKS!!!!!
Again please don't go with this internet company. The promises are all lies. To pay to get out of a contract when they can not full fill the promise's is just plain wrong!!! I highly doubt they even read these reviews. If they did they wouldn't have so many dissatisfied customers. this is not just bad is HORRIBLE!!!!!

I don't do reviews. However, my experience with Exede has been so atrocious I am overwhelmingly compelled to do so now. I recently(3 months ago) ended my contact with Exede after 4 years of service. For the past 2 years we went through outage after outage, suffered through slow speeds, and poor customer service. We even were throttled incorrectly numerous times.
This morning, 3 months later, my wife got an email from her bank stating $160 had just been withdrawn by Exede. We called and they claim the charge is for not returning their equipment, which we had...why would we keep it. After arguing back and forth as well as getting a heap load of conflicting statements and a supervisor with a complete lack of respect...I was told they would review it in 7-14 days and then was hung up on. Unreal.

I have had this service (started as Wild Blue) since February of 2013. I have had minimal contact since Exede took over but the three contacts have been absolutely horrifying! We started having connection issues and since this happens pretty regularly we did not think too much about it until we could not connect for a week straight! I attempted to contact customer service and sat on hold for over an hour. I hung up because I had to go back to work. The next day I took off work to sit on hold to speak with someone in Customer Service I did reach someone after almost an hour on hold. I did set up a time to have someone out (was on the phone for a half hour setting it up and the agent was extremely rude talking down to me about my issues and making it seem as though it was my problem). The technicians called 4 times to reschedule. Once the technicians finally made it out they handled the situation and left. The issue was to realign the satellite. I received my invoice which included $95 for the service call. Why would I pay to take care of their equipment??? So I called again, sat on hold for less time, maybe 10 minutes, talked to another VERY RUDE agent who spent more time taking notes than talking to me and told me to bad so sad you have to pay the $95, making it sound like it was my problem, not theirs. I have never been treated so horribly as I was from these customer service people, not once but twice. I asked to speak with a manager and the woman who came on the phone was just as rude. When I expressed my concerns about how the situation was handled she said OK I will mark the account. Who are these people... I will be doing whatever in my power to find a new company to have internet through!

We used 2% of gb in first 5 days then 8.3% in a day in which no one was using internet. 3.2 gbs were supposedly used after we disconnected all devices. Do not sign up for this as a customer service rep was unable to tell me where the gbs went. BTW it was secure.

Use Exede Internet at your own risk and BE CAREFUL. Do not expect anything from customer service. Do not expect advertised speeds. You SHOULD expect phantom data usage and you should expect to be given the run-around at every corner. Customer service is decent, but problems they try to solve are often "rejected" by corporate, who of course is unreachable.

Case in point: we went through the process of disconnecting our service, then were later still charged our monthly fee. When we called, the customer service rep said our previous request had "failed." We went through the entire disconnect process again, plus went through another process to get our monthly fee refunded. Our service is now disconnected, but our request for a refund, while accepted by customer service, was rejected by corporate because our customer agreement states there are no refunds for unused data. It does not matter that our first request came before our renewal date and that it was the fault of Exede that the request failed.

Part of the disconnect process also required us to send back part of the satellite dish, the power cords/supply and modem. It must be received by Exede within one month of the day you request to be disconnected. It has been 20 days and Exede has no record of receiving the equipment. Thankfully, we have our UPS tracking number, so we may have a leg to stand on, but I would not be surprised for corporate to find a way to charge us $300 for not returning old, outdated equipment in a timely fashion. Logic tells us they have no need for the old equipment, they just need another opportunity to force us into violating their customer agreement.

When everything works with Exede, it is an acceptable service if you have no other alternative for fast Internet. However, if problems arise, you are on your own. Use at your own risk and be prepared to get screwed to one degree or another.

It started with the first phone call. We moved to a house that we were unable to get Comcast or century link Internet and we got a flyer for exede in the mail. I called and set up anow appointment for installation. I was told the speed would be 12 mgs and how much it was going to cost per month. Nothing about a two year contract or cap. I was asked for a credit card number " to keep on file". The next day I had a charge for 24.99. I called and asked about this. I was told it was just a hold to verify the card. It was back in my account the next day. A week later the technician came to install. After he installed he had me sign one piece of paper about the install. I did not get any paperwork. Then he told me just to watch out with streaming or anything because it would use up all our data. I asked him if there was a limit. He said usually they put a 10 gig cap on it. This was the first I had heard of this. That afternoon my son tried playing a ps4 game online and the lag was so bad that he couldn't play it. So pretty much we can't even do the things that are our only reasons for having Internet. A week later I get a welcome letter with details telling me to review my contract online before install. Too late! Already installed! This letter also mentions that I have a 2 year contract. First I've heard of it. Also, I have already been charged for the first month when they never told me I would be automatically charged or when. So I call the corporate office and the first thing they do is ask me for my email because they are paperless and since they don't have my email I won't receive my bill or any other communication from them. According to the woman I talked to even though I wasn't told about a two year contract once it was installed I am locked into the contract and it will cost me $360 to cancel this service we can't even use because it is so slow!

Recently a close relative moved in with me. I am the traditional “little ole lady” who doesn’t have any computer education and uses her computer only to check her E-mail and order online pet food for her numerous animals.
I had been squeaking along on Excede’s cheapest internet service, for I live in an area where nothing else is available (only ATT dial-up). So when said relative came to live with me—an avid internet user—I knew I would need to up-grade. And there began the Excede nightmare.
At the first of the week, I had my health care provider call for me. She was on hold for over 30 minutes, and I finally told her to hang up, for there was a great deal of other things that needed to be done that day.
The next day my relative finally got through to a human being. And after much talk, we were told that my service would be up-graded to the next level for an extra $40 or so per month. This would require a new modem which would be shipped in 24 to 48 hours. Hurrah! That didn’t sound too bad.
Said modem arrived within the time period. My relative, who is mechanical and quite computer savvy began the installation process before lunch. Lunch came and passed, and after much “holding” and being hung up on, he decided he would wait an hour or two and try again. He faithfully followed the directions of two other staff members and was finally hung up on by both. Suppertime rolled around and he tried for the 4th time. This staff member could not even find a record of us having placed an order for an up-grade. By this time my sweet school-teacher manner was sorely tried, and I barked that if that was so why did I now have a brand new modem which needed to be installed. The staff member looked and commented that he did find where a modem had been shipped to me. After much looking and waiting, the member said the problem was that my up-grade did NOT require a new modem and that the new one should be returned to Excede and the old one reinstalled. So after this was done and more waiting and punching of keys, I again had internet service.
To take the cake, I was offered a $6 a month service which would cover MY problems with any further installation service. Thankfully, my relative calmly said he hoped we would not have any other problems which would require a service representative sent to the home. I would have screamed—MY PROBLEM!!! Gross incompetence on YOUR PART!!!!
Excede should be overjoyed that I have only the slowest ATT available in my area, or I would have placed a quick call to them. There was not an apology for all our troubles, only a reminder to be sure and return the modem or I would be billed for it.
If you have ANY other choice, don’t deal with Excede!!!!!!!!!

I moved one year ago from Wisconsin to Arizona. I was in a rural area that had no Internet and had a work from home job. I was told that speeds and issues would not be a problem – but I can assure you that they constantly were. I was constantly over my 25 GB data limit, I had their maximum plan \"available in the area,\" and paid more for my Internet what I was previously paying for Internet, cable television, and a home telephone.
I tried for one year to attempt to disconnect the service.
Every time somebody else told me a different story. One said I should see if the people there wanted to keep it. It turns out they did. Another sad not to worry about canceling, to go on their \"vacation plan,\" and then the vacation plan I would be all done and my contract will be up.
I have called five times to try and cancel, spending an average of just under two hours per phone call.
Every single person has exactly the same runaround answer. They can\'t help, they need a supervisor, they will \"look into it,\" and will get back to me in \"just a minute.\"
It never happens that way, and I usually have to go and do something either while waiting or when they come back, to which they tell me \"just call back later.\"
Also, they falsified their notes, the conversations in the notes are not as they happened, and, finally, when I did reach a supervisor, all she said was \"well sir I don\'t see it in the notes year that you canceled. There hasn\'t been a cancellation request.\"
For one year every conversation has begun with \"I need to cancel my service can you please help me? \"

this is a predatory business that scams people and obviously makes their money on fees, fines, and charges.

Not only would I not recommend them, but from this day I will give them honest negative reviews on every single site that I can and hope that all others will do the same. This business preys on people that have no other options and literally rapes them of their money.

we had the usual threshold problems, but the problem began when we tried to cancel our service after being with them for quite a while.our house burned completely up and i called to cancel our service. they could have cared less...said they hD TO READ US A LONG DISCLOSURE, which included SENDING A BOX TO RETURN THE EQUIPMENT. when i reminded them that our home burned to the ground they said we had to pay over $300 for non return of a $10 dish, modem, and cable. what a joke. I WILL NEVER DEAL WITH THESE PEOPLE AGAIN, AND NEITHER SHOULD YOU.

The 10 gig package is gone in a couple of weeks even being very careful not to wast data usage. Even when the data usage is reset the next month, it will freeze up and run very, very slow. Called customer service and they said everything looked normal on their end! Never offered to send a tech out to verify my problems. I thought my last provider was bad, but at least they had unlimited data usage. This was supposed to be a great upgrade from "clear wire" but, couldn't be more dissapointed.