Last updated Sunday May 5th, 2024
Awful
Don't use exede if you have any other options. We paid around 90.00 every month. Plus 10-20 dollars more each month for extra data. The speeds were nothing like what was promised and every time I called to complain they said it was because we were going over our data by the end of the month. Ok, that is well and fine but doesn't explain why speeds were slow the entire month. They did trouble shooting on their end and said everything looked good. So basically nothing at all was done to fix the slow speeds. I called today to cancel and get to pay a 285.00 cancellation fee plus they already took out payment for this month, YESTERDAY, and "can't" refund it. A huge rip-off, and I hardly ever take the time to write a bad review, but exede deserves it.
All they want is your money
Subscription up in march. Tried to terminate a few days before the end of Feb. Was told couldn't without a $15.00 penalty. I said okay then I will stop on the first just don't take my payment out for march or if you do then send me a refund. They told me they don't refund and my payment would be taken out on the first if I didn't cancel now. Cost me $15.00to cancel even though I was paid through February. Now have unlimited service for the same price. Hurray no more usage warnings!!!!
False promises
Promised a 20MB daytime and 20MB free zone. But got contract after paying and was a 10/10 plan. Also latency is bad and speed was always around 5. After many calls salesman said he would switch it back to my previous DISH service. Then next day talk with Manager and she said no, your in a two year contract. I am having Visa dispute these charges, and having Dish come out to re-hook my original equipment. Gave 1 star because there is no zero star!!!!
Poor customer service
Internet is slow with lots of interruptions or no service. Spent 4 hours with tech support. Nothing resolved. Asked for service call to check equipment. It was refused. Not once but several times. Tried to cancel. They stated we were in breach of contract although they did not provide service as promised No service calls or equipment checks available.
Bad Bad Bad!
You have to wonder about a company that tells you how to write a review, it is apparent that they have not provided the service people were expecting and don't want you to let on to others who may be doing better research on this company than we did. I would give this a negative star rating, but one is as low as it goes! Bad customer service, they really don't care since they have your money. We used up our $65 in data in only 2 weeks and were told too bad, that's the contract you signed. When you "sign" the contract online, there are no specifics as to what you are getting for the amount you are paying. We will need to pay more than $100 per mo. so we will not run out of data. They also told me it will cost $400 to get out of the contract, I think it might be worth it. What a scam company.
10 year customer
I've had wildblue for 9 years and upgraded to excede a year ago. I live in an area that only gets dialup or satellite internet. The customer service has always been great. When I upgraded I got a lower usage plan (17 GB to 10 GB. I use the free time (12am to 5am) for large file downloads or software upgrades and the prime time for browsing. If I run out and need more bandwidth, I pay for the next higher plan and then downgrade plans on renewal date. This has been a great plan for me and appreciate having it in this rural area.
I wish I had a better alternative
Exede Internet can be fast when they do not slow your internet down. We never used to come close to our data usage (25 gb) and now we are maxed out 5 days into the month. They can never explain were the data is being used. They offer free data during the middle of the night, or so they say. I've tested this before and haven't noticed a speed difference. As soon as a better provider is in the area I will be the first to cancel exede!
In reply to Worried. I too have seen too many negative reviews of of excede at this forum. I have had the service for more than 3 months and get faster up and down speeds than promised. I have not had any issue with exceeding my 20 gb per month and yes I'm running a router that i had bought over 9 years ago when i had HughesNet. As far as these people on here saying they can't play games online Abby moron knows you can't do that and both Exede and HughesNet will tell you that upfront. To the people who say they did not know they had a monthly gb cap I'm gonna throw a B.S. card on that one. You have to choose a plan with a gb per month limit when you buy the service. This is the first time i have ever written a review on any product good or bad but when I started looking for reviews for excede voice this morning I ended up here and one other site that had nothing but negative reviews not one positive review on either site. The other thing I found interesting is that on both sites, after you read a little you wil find that they have basically the exact same ramblings just worded differently, almost like it was the same people. Not that I have any love for either Excede or HughesNet as a whole I have gotten far better internet service from Excede compared to HughesNet and as far as the customer service goes I've had one billing issue the first month that the lady took care of with no problem and one company is about the same as the other. The only thing I can say about you investing or becoming an installer is that is a decision you have to make. Good Luck with whatever choice you make but you can't tell me that not one person had anything good to say. Come on.
exede
Don't have a problem with speed as long as I have something left in bandwidth ,I have a tween and teen at home was told I would have plenty of bandwidth with package I purchased I was never told that it was a 2 year contract. It was good for about the first year but after that I would run out of bandwidth in 2 or 3 days which is not a problem for me most of the time because I just check e-mail and read some news online.
Here is the big problem I found when my bandwidth runs out they seem to block any website that has video or that you can download from I was trying to renew my anti virus software but it would not load the page so I tried outer sites that you can download from same thing but if I stay up after midnight during the free time I could.
Hate this company. My side business is computer repair which means I and my family of 4 are connected to the internet 24/7 and I am throttled half way through every month. Why should I have to pay up the butt to be throttled and for crappy service. The free times are a joke, most of the free time is spent being disconnected. I can't wait to get rid of all satellite service.