Only if you have no choice!
In fairness, when it works well the service is decent. It rarely works well and has very frequent interruptions and extremely delayed response times. The service is indescribably bad. Every time I called support, FREQUENTLY, it is the same queue card steps: connect directly to modem, go to this page go to that page, log into this, log into that, speed test over and over, reboot in safe mode and repeat. The whole time ignoring the fact that their own equipment diagnostics are showing the exact problem "Uplink Failure". Then they tell you you will get a call from advanced technical support in the next 5 "business days". I went through this 3 times in the last 15 days. Never got a call. Every time i call back to follow up it is a repeat of the same process. If this sounds good to you I would highly recommend that you dive right in. In over 5 years I have proven that I am far to long suffering and should have ditched them years ago.
Buyer be aware
I'm having so much trouble getting out of my contract! I just want to cancel, using hotspot on cell phone is better than their speeds. Only time speed appears to be great is when you perform a speed test. Other than that you will cry watching the pages render.
Buyer be aware!
What. The. Eff....
So, I just called customer support to cancel service because I no longer need the service where I moved. My current roommates already had a local service provider. I was transferred to a different individual only once. Which is not the complaint. The complaint is that I am the customer and I asked to have my service cancelled. The "robot" on the other end of the line could not comprehend the concept of cancelling the service. Instead, he wanted me to continue to pay $66.43 a month for the next 11 months until my contract ended. I told him I would rather pay the $235.00 cancellation fee instead of paying $730.73 for a service I am not going to utilize. That is like pissing money down the drain. After over thirty minutes of continually telling him, "No, I am not interesting in extending my service or finding someone to purchase the account," he finally gave in and decided to process the cancellation. Needless to say, I give the guy props for being relentless but I am the consumer, if I want to cancel, just give me what I want instead of pressuring me into continuing the service when I no longer need it.
And the location where I had the service...it was garbage. I used the internet for online classes and if I had more than four separate web browsers opened for research, the internet would whig out and take forever loading. I ended up utilizing my mobile hotspot from my cell phone and went over my data numerous times just because of my lack of patience with the internet speed. Ran numerous speed tests and they all stated the internet was operating at full capacity. But the server response was terrible.
Terrible Service
Absolute worst service I've ever had. Slow, high priced, zero customer service. Price plans online do not match the price plans in reality. I'm stuck with this company because I live in a rural area and they are the only game in town. Talk to 3 different agents when trying to establish service and each one lied in order to secure my payment. Which leads me to believe that this is a tactic they use to get you into the contract. Could go on and on but sick of wasting my time on this crappy company. They can offer better service but choose not to. Screw you Hughesnet. Less than on star....
Horrible Service Beware
I've had Huges Net for 18 months, I've had them out several times and replaced equipment. Their little meter is not accurate it will say it is lightening fast but you will be waiting for a long time to even open a page. They give a lot of lip service and it's horrible. I bought out my contract to day which is obsurd that you have to pay to get out of a crappy service. Beware anything or nothin is better than Hughes net, that what u get for 90 per month is absolutely nothing but frustration!!
First and foremost.,do your homework before using this company and especially their contractor for the area 35622. This clown drilled holes in my brick to run a cable inside the house because he was too lazy to go in the crawl space to install it properly. He also run the cable from the satellite over my gutters to the drilled hole. The other 2 holes drilled in the brick, were unnecessary also. I didn't babysit him, but I did go out and check after it was too late. My husband was out of town that day, when came home and seen the damage he came unglued. I disconnected service after finding out my AT&T micro cell tower is not compatible with the satellite and you have no cell service and to find out the package I got was nowhere near what I was going to use each month and either pay more or no service until the next month! No Thanks, I will keep my unlimited semi slow service. They say they are refunding 30.85. We will see. Their customer service is terrible! I had a hard time understanding his lack of the English language.
Customer Service: Bad, Internet Speed: Bad, You Name It: Bad
HughesNet made claims to be to be using top of the line equipment with top of the line speeds. I paid $70 per month for 11 months and received none of the above.
It took my wife over an hour to upload 1 picture to the internet and it took over 8 hours to play a movie already owned/purchased on Apple TV. The Apple TV was even plugged directly into the modem, it was not using wi-fi. Yet every time I complained I was told my speeds are fine and there was nothing they could do.
I called multiple times over a 3 month period and everytime was told my service was fine and there was nothing I could do, yet I was sitting in front of my TV or computer and it could not be operating any slower when trying to use the internet.
As far as customer service, it is clear their agents don't care about your problems. They make you run tests on your equipment and if you don't have the equipment needed tell you that you are out of luck and there is nothing they can do. In addition, on the 4-5 calls that lasted at least 30 minutes each, it was very clear the person on the other end wasn't listening to me as I had to repeat myself multiple times like the reason I was calling, what the last agent told me, etc. It was also clear they were just reading off of a screen or cue cards, I might as well deal with the crappy robot system they use to "point you in the right direction". Finally, I would have one agent tell me one thing, they would pass me on to another agent and they would tell me something different.
I now have AT&T, the same upload/download speeds and surprise surprise, none of the problems I was experiencing with Hughesnet exist and I pay $20 per month less.
This service is horrible. I am sorry I ever signed up for it and the $265 termination penalty is worth every penny.
Extreme Bad Service From Hughes Net
I kept getting download speeds of 0.2 mbps and 0.3 mbps upload speeds. I stayed on the phone with tech support 2-3
hours over 2 days and they shipped me a new modem which was no better. Using the new modem, I ran all the test they asked me to
while they were on the phone with me and got the same results. With the new modem we were on the phone for 4 hours
with 3 different support people from overseas. None of the people would send a repair tech to the house
until yet more tech support people had a chance to solve the problem.
The last person I spoke with said they would have to record the slow download and upload speed and open a ticket with
the tech support group which would call me back within a 3 day period only to have them ask me to run more tests. I
explained we had the express repair plan which would was only supposed to cost us $29.00 to send a tech to the house; however they
would not send a repair tech to the house until after we exhausted all attemps from their tech support group.
They told us otherwise we would have to pay $125.00 to have someone come to the house. As the last download and upload
test where being performed for them to record for their tech support group, we got disconnected. We tried to call back
but after 20 minutes of waiting for someone to talk to, we gave up. I am fed up with the poor service from Hughes Net
and will tomorrow morning call their customer service center to cancel service with them. This experience has been hell
and is a prime example of OUT SOURCING at it's worst. In my opinion Hughes Net is to cheap to send a tech person out
an to cheap to get good tech support. Their customer commitment sucks.
Horrible!
Slow and sluggish for online games & even with largest plan available, all data used in a couple of evenings of streaming movies. I explained my needs in detail prior to purchase (I work in the video game field) and was assured there would be no problem. Cannot cancel 2 year contract without a huge fee. Horrible customer service. They promise the moon to get your contract signed, then it's a "screw you, your'e stuck with it" attitude. DO NOT USE THIS COMPANY IF YOU NEED RELIABLE HIGH SPEED INTERNET!!!
customer service bad beyond belief
If there was a ZERO rating, I'd use it.
I won't even bother going into the sever limits on data (I get 15 gigs per month)-so you can forget about streaming movies.
What I'll focus on on is the absolutely terrible customer service.
It's not that they're rude, they're not. They're the usual courteous 3rd world country techs that obviously follow a flow chart series of steps to help you. The problem I've had just recently is that the first tier tech guys can't figure it out and have promised me for the last 9 days that an "advanced tech support" expert will call me the next day. That has been going on for the past week. They never call, and every day I call them back, have to go through all the repeating what we've already done, just to be promised that an "advanced tech support" expert will call me back the next day. It's like I'm stuck in some terrible loop of bad customer service.
Believe me, if there were ANY option, for ANY other service, no matter what the cost, I'd dump these losers today. Sadly there isn't.