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User Review for Sirius XM satellite radio service
Worst Ever: AVOID
It To A Friend?: Not Even to an Enemy
Bought new car. Followed instructions to transfer our XM Basic plan. Nope. Not a chance. After wasting an hour in chat and and phone we still have the the trial for their high cost All Access. They WILL NOT even cancel the trial plan until it expires. Upselling is one thing. THIS IS DOWNRIGHT EVIL.
Sneak attack!
It To A Friend?: NO
After a rather lengthy stint in the military I was repatriated to the USA. I had not lived, nor had I visited the USA for at least eight years.
One of the first things I did was to buy a new car. I had never heard mention of SiriusXM. There was no mention by the dealer. It was not mentioned on the window invoice.
I was very busy setting up my new flat, and trying to get laid (I am single). I really did not pay much attention to the radio.
I received a letter from SiriusXM stating that I had a year of free service. I was furious because they had my name and address. Who gave it to them? Clearly it was the dealer, or Chrysler.
I thought I might listen because I was already signed up against my will. The service is terrible, and stupid alerts pop up on the touch screen while I am driving.
After a few months, I called them and asked for the service to be terminated, and for my name to be forgotten. They said they cannot remove my name. They also said they cannot turn off the service because of some plan called "guardian", and some other services I never asked for. I asked for a supervisor. After a long hold, someone with better English was on the line. She proceeded to tell me that some of the features of my new jeep will no longer work. Finally I think I got my message across after about 45 minuets. It is now shut off, or is it?
Whatever features no longer work, I guess I do not miss them. It has been almost a year since I told them to shut it off and thus far I have noticed nothing different other than the occasional pop up requests asking me to subscribe.
They keep sending me ads in the mail to subscribe. They have called me a dozen times. I asked them to place me on the "do not disturb list". They ignored me.
So what prompted me to write this? I received an email about a hour ago. They never give up!
SiriusXM, please leave me alone!
It To A Friend?: Not
The reload on Venus of the 30 songs, they are terrible, put back the old reload and STOP with the ads
Bad customer service
It To A Friend?: I did but never again
I did it mostly with promotions but before the promotion in when you call customer service sucks to cancel and then my debit card gets charged! It has happened too many times and then they keep trying to sell you something else 14 to 15 minutes and you keep telling them know and make sure my card isn't charged but a day later your card is charged. And they don't put your refund back on your card they sent it to you in the mail. So this time I told them to take my card off file.. if I ever do it again I will get one of those pay-as-you-go cards
It To A Friend?: Absolutely not!
Tried twice to cancel my "free trial membership" - finally stopped payment at my bank. My free trial cost more that $90.00.
Worse Customer Experience Ever
It To A Friend?: Never
I enrolled many years ago in a three month free offer pushed on me by the dealer. It was almost impossible to cancel and then for five years I am harassed to sign up again. I have asked again and again to be taken off contact list, with no result. I feel bad for the customer reps who have to work for such a terrible employer. Just aweful experience.
It To A Friend?: Not sure
I enjoy SiriusXM, but the service I received was the worst I have ever had and since I am 70 that is an amazing statement. After 20 minutes on hold and 30 minutes talking to a tech he still did not understand the issue or even the equipment I purchased from SiriusXM. I have an Onyx and it started giving me a message that I needed to check my antenna connection no matter what I entered. The tech kept talking to me as if I had Sirius through my regular radio. He never did figure out what an Onyx even was. He read to me from a manual that obviously was not designed for an Onyx. After giving me absolutely no suggestions of any kind finally asked me what I wanted him to do and I stated I wanted help troubleshooting my antenna and my Onyx. He said he could not do that and sent me to the product sales department in order to buy all new equipment. To top the experience off I asked the sales department for a number I could call to lodge a complaint against the tech department and she gave me a number that turned out to be a number used by Groupon! I like SiriusXM enough that I will give it one more chance, but if I ever have an interaction like I just had again I am cancelling all 3 of my accounts!
Very disappointed
It To A Friend?: No
While the Customer Service reps are always nice and accommodating - the company policy of NOT discounting service up front is really frustrating. Automatic renewal happens and is more than doubled in fees which forces you to make a note and CALL every 4-6 months to Renew at a discount. It’a A hassle. It feels like Sirus XM wants to take advantage of long time customers and up charge for their services. Tired of making these calls to get a fair price!! (Many more streaming options available).
It To A Friend?: No
Customer Service is AWFUL. I was set up on auto-draft and my debit card changed. I started receiving multiple calls a day and was practically harassed into giving them the information on their time/not mine. I work with children at a job where I cannot be on the phone. I told the rep that and asked if they could call me after work (1.5 hours after the time they were calling me). The rep continued to tell me about how I was delinquent and was going to receive fees. All I needed to do was give them a new card number. I was then annoyed and asked to speak with a supervisor and he hung up on me. I decided then to cancel the account and had to call back (you cannot do it online) and they made me speak with several people, tried to keep lowering the rate but wouldn't let me cancel. I practically had to beg to cancel the subscription. I enjoyed the radio (not the ads). I thought the whole point of Satellite Radio was not having ads and I'm so sick of hearing about 'Bole & Branch Sheets" when I'm paying $240/year to NOT have ads. The principal alone of all this BS makes me NOT want to be a supporter of this company any longer.
customer service
It To A Friend?: No
only gave it 1 star because i cant give them a zero took over 30 minutes to cancel service. they just keep trying to sell you some else.