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User Review for Exede
This company is beyond horrible, if you have any choice even using a cell phone air card do it! I even had a supervisor of this company tell me I shouldn't have believed what the call center rep told me when I called in to get info. DO NOT USE UNLESS IT IS YOUR ONLY OPTION!!!!!
Horrible Internet Provider
Worst customer service ever!! The technical team wasn't bad, but unable to really help. Can NEVER check my usage so I am always at 100% sooner than I think I am. Their website is a JOKE and that is quite funny as they are an internet provider, you'd think they'd be able to get a better website. Seriously, NEVER use this company!!
AVOID AT ALL COSTS
The agents do not know what they are talking about, and they will give the customer wrong information and then not stand by what they told the customer.
I am now paying for 6 months of service I did not receive because they did not suspend my service (for vacation) when they said they would -- and it's their word against the customer's. I'm about to talk them to small claims court.
DO NOT under any circumstances do business with this company!! I only wish I had read this before signing...
PS... their actual internet service SUCKS!!!
PPS -- if I could choose zero stars, I would.
This is a very UNTRUSTWORTHY company with absolutely NO SCRUPLES...COURTESY...UNDERSTANDING and most of all is absolutely USELESS!!.
1.I got a bundle package with Direct TV.so after signing up with them they transferred me to this useless company.The young woman came on the phone and asked what I was interested in.so obviously after asking her what exactly her company offered in terms of speed and price, I agreed to the 12g speed for the price.
I asked her if I can cancel at any time, she SAID YES and NOTHING ELSE.She went on to take my CC info and address and when the installer would come, to which after we hung up the call.
2..Then a few days after the Direct TV installer came and while he was doing his thing,the internet installer came.I showed him exactly where her needed to set up, and after he was through he asked me to get a ROUTER. Well needless to say I wasn't told by the INCOMPETENT AGENT I had to get one, I did the next day.
3..About three days or so after I got an email from this PATHETIC company informing me I am at 70 % usage.I was like WTF does this mean, so I called the company and waited more than 21 MINUTES, only to get someone to tell me it's what I signed up for.Well I proceeded to ask the person what happens after 100%,only to be told my speed goes to dialup.At this point my head was already spinning,I asked for a supervisor.Another loooong wait ensued, then a lady comes on and started bullshitting me with everything In did not want to hear.I went on to tell her I wasn't told any of this and why am I hearing of it now rather than not before when i signed up.I said I wanted to cancel and this is where it went from bullshit to real.
4..This woman supervisor told me i would incur a penalty early termination fee to which I went off.After my appeal and complaints she offered a 100.00 discount to which I was asked to pay 0ver 264.00.This "supervisor" asked me to call back the Friday of that week to confirm my cancellation.She assured me that she noted everything down so when I called back it would be an easy task....WRONG!!
5..I called back Friday and again after a long wait, an agent of this MALICIOUS company very nice lady wanted to know why I was cancelling,Nicely I told her I just rather not repeat my TOTAL DISMAY with this company and transfer me to a "supervisor".
Well this really worthless "supervisor" after telling her who I am and why I am calling back was to get rid of this company fro my life ,said she HAS NOTHING IN THE COMPUTER SYSTEM nor any phone call prior to this one.
MY OH MY!!...I lost it and further more she went on to tell me she CANNOT GIVE ME the 100.00 discount.When I asked her why,this idiot told me I should have read the terms and conditions, to which my response was when someone calls for DIRECT TV SERVICE and requesting a bundle with internet, you are that time on the phone with NO INTERNET IN YOUR HOME and having no way to read shit about the company,one is doing this on a whim.You are hoping that everything is going to be real, and not be duped.
At this point I asked to be transferred to the CORPORATE OFFICE,guess what..I GOT CUTOFF!!
She never called me back,I had to call, and the nice lady that transferred me to this "supervisor" informed me that I was given the 100.00 discount.
IN A NUTSHELL..I AM PAYING OVER 200.00 OF 1 WEEK SERVICE .....THIS COMPANY SHOULD BE REPORTED OUT OF BUSINESS AND JUDGING FROM ALL THE OTHER COMPLAINTS HERE, IT WON'T BE TOO LONG.
Do Not use Exede/Wildblue
DO NOT USE THIS SERVICE!! It is extremely unreliable and a complete waste of money.
Apart from the fact that the service speed is so slow that your connections will continually drop, the data cost is very high and you can forget about streaming anything. Your browser will spend 90% of the time buffering.
They also try to lock you into a 2 year contract to install their large, ugly dish in your yard, which simply does not work. Talking to someone about service problems, via the phone is also extremely hard.
I am very happy with Exede
I am very happy with my service. My installer was professional, polite and very patient. He fully explained everything to me without talking down to me. I don't stream movies, nor do I play games so I don't have a slowdown issue. I do stream TV shows and You Tube videos. I do some Facebook, but not a whole lot, mainly because it is a pain in the neck to me. I do use it for emailing, bill paying, shopping, and sometimes I just "surf the web". I signed up for the 10 mbps package. At the end of each service period I usually a have about 8 to 9 units left. I used to have dial up, so this is MUCH faster. Other than the initial set up, I have not had to interact with customer service so I cannot address that issue. My only complaint is that I lose service during storms; however, my satellite TV goes out before the internet does, so for a while at least, I can keep tabs on the storm's progress. Of course, when the storm gets too close, I shut down my computer & listen to my radio.
Don't waste your money. Buy stock in this company though, but not long term. You will use your 15 GB in a week, buy 5 GM more for a fee and be out in 3 days. We are not downloading massive amounts of data or even watching netflix. We have to pay $360 to get out of this contract, yep I signed the dotted line. This is a scam and they will make money in the short term until people are aware of their business practices. We live in a rural area and there are few options but I am cancelling tomorrow. Go figure, we can put a man on the moon but lag behind other developed countries in broadband internet access.
My complaint isn't with the performance of the net as much as with the Saginaw, MI branch that called me about buying into their scam! They were nice enough until after the installatin. Robert Cronk, the salesman, called me on Mon. the 16th, He said if there were any questions to call him personally and he would take care of it. On Tues the net was installed--the "agreement" said we would get 20 GB but only received 10, it would only slow to 5 mb but not slow down or stop--which it did! When my son tried to call on Thurs evening, Mr. Cronk was out to lunch from 4-6 pm---he doesn't go to work until 1 pm and leaves at 9 pm. My older son called on Fri, got hung up on by everyone he talked to: Karen, Robert, and Marcia, was told I was a liar, my younger son was a liar, and my younger son was stupid, He then looked up their site and someone in Les Vages CORPORATION TOLD HIM SINCE I WAS LIED TO I COULD CANCEL AT ANYTIME AND WOULD NOT HAVE TO PAY THE CANCELLATION FEES. A lady by the name of Liz called me and told me she was from corporate and had the aauthority to waive these fees and would call me today--the 26th to see if i wanted to keep excede or opt out--she never called--i called the Colorado corporate office later this evening and was told they didn't have a "Liz" in corporate. When this was installed, i was told i had to get online for the contract, read and print it off--10 pages, but was not given a chance to read it before hand if i had, i would never have let them install it. the man who installed it said we would get the 5 mb and it wouldn't slow down also.
when i called the corporate office tonight i told them i might keep it because it is faster than our other service as long as i NEVER had to deal with the Saginaw b ranch again. the lady told me tonight she could not find anyplace that i was told i wouldn't be charged the cancellation fees but was given $25 off monthly fee for 4 months for being lied to and all the troube we were caused.
My purpose here is to warn others not to get taken in by these liars or others like them! i wish we had gotten on this site to investigate them before getting their service.
I was with excede for 6months. I have no complaint about the product but by far the worst customer service ever.I wanted to move my service with me to NY from NJ and was given wrong information which made me go with a different provider.The wrong information is now going to cost me few hundred dollars.I disconnected on the 4th of december and was told i have 20 days to return equipment.It is now the 16th and still no box to return equipment and when I called them they said don't worry you have time.ANd if equipment dont make it in time that would be another $300.00.Absolutely the worst.
I signed up thrpugh directtv told it was great internet slower then a turtle that was 90 years old. I had it for only 2 hours begore it did nothing, I called them they said we cant get out of and fee will be 400 dirct tv said you dhould be able to cancel 6 hours with in, not, so we are very unhappy.