User Review for Exede Satellite Internet:
Horrible Horrible Horrible
READ THE REVIEWS BEFORE GETTING THIS SERVICE. If I could give a negative star I would. This is the worst company I have ever dealt with. Horrible customer service and internet service. I was promised a credit that was never received. I had similar issues from the reviews I read about below, credit card issues, slow coverage or none and used up. Goes on and on. I can\'t believe these people are in business. I\'ve cancelled my service and was happy to pay the cancellation fee of over $300. I cancelled Oct. 31st and they charged me $160 on Nov 1st and I was not able to use it. When I received the box to send back, I made sure I took a picture with a UPS employee who boxed it up for me so if they try and charge me, I will sue them and take them to court for harassment! This is a joke!
Sad. Tech support has hung up on me.
When the satellite is working, it is good. But there are frequent outages. This one lasted for 21 hrs.
I called 5 times for tech support, They hung up on me 3 times.
It is the frequency of the outages that upsets me.
Time before this they sent me a message saying that I owed them money and my service was terminated.
They did not like it when I pointed out that they take the money straight out of my account. Of course they argued with me that there was no money to take out.
Almost every time the situation mysteriously resolves after I get upset and tell them off.
This current issue resolved mysteriously...once again.
Almost every time they want to send out a service call. I can\'t afford service calls. They are expensive!
They tried to talk mess into a service contract. So that each service call would only be a portion of the usual amount.
I keep refusing. It is very frustrating to not be able to do my work because of them trying to rob me.
PLEASE IF YOU HAVE THESE ISSUES POST THEM. I THINK THEY NEED A TASTE OF THEIR OWN MEDICINE.
Include your general location.
I am in South Mississippi.
The Worst of the WORST!
Didn\'t get near the advertised speeds of 12. I was usually at or below 5 to 7. So I\'m thinking the pony express would be faster. After two months I\'d had enough. Fortunately, the credit card I entered into my info at their website was a gift card that I had purchased. I left just enough on it to cover my monthly bill so they couldn\'t take more than they were owed (which in my opinion should have been nothing). I told them to send me a bill for the 329.00 required to break my contract. Waited about a month for the bill to come, paid it and then received a bill from a collections agency. That is how Excede operates... I did contact the FCC and filed a complaint. They sent me a ticket number and told me Excede had a month to reply and would probably do so in writing. Well, they never did contact me. So now it is back to the FCC for me. I now have a Verizon JetPack and am happy with it.
p.s. I had to pay someone to come and remove the satellite from my roof as well. Excede does absolutely nothing for its customers.
So Glad to have Cancelled my Service!!
Customer service was nice on the phone during set-up but were awful after service was installed. The internet speed was terrible and we used all of our data within the first 10 days of each month and service was drastically slower than that after. It is a 2 year contract and $15/mo left on the contract to cancel. We finally cancelled and now I have to take the dish off of my own roof! Pathetic. Horrible internet and company policies. Waste of money.
Watch your data usage
I live in a rural area and no one but my wife and I use our internet. Since signing with Exede, somehow my data usage has doubled although my device usage has not. The name Exede is fitting for this company. If you have other choices take them, or be prepared to spend more money.
I don't even know where to start; have been dealing with them with a problem since 9/19/15, it is 11/18/15; still not resolved. I am just going to agree with all of these reviews; probably not enough room here for my situation. DO NOT and I repeat DO NOT sign up; especially when they lock you into a 2 year contract & not tell you in advance. I know read the small print but you'd think the techs would have said something when they go over the contract stuff when they complete installation. It's NO WONDER they don't!
Worst Company Ever!!!!
Directv offered this service as a bundle service. Direct tv shouldn\'t be linked with such horrible company. The customer service is Horrible and the technician\'s are bad. They installed service and I was never able to be linked to the internet because the dish was too far away from my apartment. Run fast from these people!!! and I only gave a 1 star because they wont let you give a zero
I have never had such lousy internet service and the customer service team is clueless. We purchased the plan based on our current usage and immediately started having problems with frozen screens on games and movies. When we called to find out what was going on we were told we had used up our data allotment. Never were we asked to increase our plan or even told why the problems were continuing to happen other than we had exceeded our plan. Perhaps that is how they got their name Excede. I am so disappointed in the service and would not recommend this to anyone. The installation was a joke. The cable stretched across our front door and we had to tack it up. The technician left equipment at our house along with all the packing which was left to blow around the yard. About three weeks after the initial installation the tech came back with another "tech" and redid the whole wiring which we again had to move off the front door. The only explanation given was that this was a training for the new tech. This is the most BS company we have dealt with and I will be most happy when we move and put this whole fiasco behind us. If you are considering an internet provider I would strongly urge that you go with one of the more established providers, these guys do not have their act together.
HORRIBLE Customer Service
Horrible customer service. I have been trying to cancel this service for months now. We opted for this service for a remote cabin with no mailing address (only a PO box). We requested the mailing box to return the equipment over 6 months ago. When I received their demand notice and called I was informed they cannot ship to a PO box. That would have been helpful info to have 6 months ago. More than one month ago I updated the mailing address to a business address and was given a ticket#18093944. no box was ever received. I called again today to inquire and was told there was no ticket number on my account changing the address. I AGAIN updated the mailing address and was given another ticket #18226916... Hopefully it sticks this time since I now have a nearly $400 collection account (for the -not yet returned-equipment) which is effecting my credit score. I wish I would have had other internet options because this company is such a joke. The CSR are rude and obviously do not update the files when customers call in.. Beyond frustrated!!
huge rip off
This was the biggest rip off of my life. I signed up for this service 2 years ago. They came out and installed all this equipment including a dish on my roof. When the technician was here right before he left he said that the Service could take up to 24 hours to work. It didn't work when he left. When I called back about a week later to tell them it still was not working they did a test on my modem and said the modem was fine and if I wanted them to come back out to figure out why it wasn't working there was a pretty large charge for this. Well it never did work. I tried several times during my two year contract that I had to pay for this and none of those times did anyone help me. I am NOT paying $100 for them to come out and figure out why it didn't work at all. So I paid the minimum 56 a month for two whole years. Now my contract is over. They charged me a $15 disconnect fee and now they said I have to return the dish on my roof or I'll be charged hundreds of more dollars. I scheduled them to come get this crap and there's another $30 charge for them to come get the dish down. Then I have to mail all of it back to them. This should be illegal. I'm considering filing a complaint with the Better Business Bureau. Stay away from this horrible company