Last updated Sunday April 28th, 2024
I will never use dish again. Early termination....And they went up on my bill for no reason....I will never suggest them....And I called their response. Well if you restart your service we will waive the termination. Yes right. ...Don't use them and their customer service is horrible
Contract - they will never admit to breaking it
We had dish for about 9 months. For reasons unknown, it would constantly quit working - not due to sattelite reception, as if the account was suspended. We'd call in and they'd say - oh there was an update that must not have been pushed out to your box. Go to your box, reset it, we'll push the data to your box. Ok, good to go. But over and over and over! Rates are not locked in so don't fall for that. Between signing up, our rates went from about 40-50 and we ended up paying about 90-100 and we didn't add any boxes or services or packages. So, we decide to sell our house and go full time RV, with no anticipation of buying a house anytime soon. So, the RV I purchased had a Wineguard mounted antenna. So I call Wineguard and they say - oh yes, that will work with Dish, you need a Dish receiver. Would you like to order one for $90.00? Yes! So I order it and it comes (all dishnetwork packaging - nothing to do with winegard. So I call dish and they activate the box and after about 6 hours on my own, I cannot get the dish along with the receiver to work. The dish is obviously searching for satellites and it even finds 2 (of three satellites) but nothing loads onto the receiver. I go over and over and over again on how to get them to work. I download manuals. I call winegard and they say it sounds like my dish is working. I call dish and they DO NOT HAVE ANY FIELD SUPPORT FOR "OUTDOOR" (RV) SYSTEMS! You cannot have a tech come to your house (or RV) and assist with the setup. So, they say "We have a special customer support office in ___ State, would you like me to transfer?" YES! After two and a half hours with a pretty nice dude - extremely patient and trying more than I could and even getting further in the process for them to work than I could, he couldn't get them to work. And he had no explanation why. I specifically set up my Winegard with Dish because I didn't want to "break my contract" and I was told that if I continued my service on my RV, that I would not be charged a termination for my house contract! Great! So when I call dish and explain to them what is going on. She (supervisor) Linsey employee ID UOT (I ask as in Out of Luck spelled wrong) said I could transfer the account to another home (I explained I didn't plan on getting a home - hence full time RV'ing) or I could transfer the account to someone else (I told her I would never do that to anyone I knew), she said "well, you can terminate your home account but based upon having 15 months left, you would pay $300.00 and it will come immediately off your card". No. I was very polite but she was getting very condescending. I tried to explain the basics of a contract. 1 party is a giver and the other party is a receiver. Each party has an obligation, yes? She says yes, I understand that sir but I've given you all the options". She confirmed that if I kept the account on my RV that I would not have to pay a cancellation fee on my home and I could finish the 24 months with the service on my RV. They tried to blame the dish and I should contact the manufacturer. I advised that I called the manufacturer and they - as well as their special Outdoor Dish support people said it appeared it was functioning properly and both said they had no idea why it was not working. So I say - since you cannot provide me the service I require in order to continue my service, it is you the giver that is breaking the contract? I asked to speak to a supervisor and she said her supervisor was Michael and Michael doesn't take inbound calls and he works in operations. So I ask if Lindsey is the only supervisor working on the whole floor for all of Dish network and she says no, I have other peers but we don't laterally transfer calls. I ask if there is a customer complaint line she can refer me to and she says no but when you call in, if you opted to take the survey, you could talk to somebody. OOOH Lindsey, did I forget to tell you the beginning of the story? Let me detail! I call Dish and they say - it's going to be a 9 minute wait. would you like us to call you when it is your turn in line? We anticipate to call you in 9 minutes but it might be 1 to 2 minutes within that time. Is that oK? YES, it is! So in damn near 9 minutes, I get a call and guess what? It's not a RLP (Real Live Person!). The computer says, we are calling you back - we are expecting a 10 minute delay! Would you like us to call you back in 10 minutes, give or take 1 or two minutes? NO I WOULDN'T. That, Lindsey is how I ended up waiting on hold for you. And since I didn't technically CALL IN - you called me - I didn't have the opportunity to take a survey, did I Lindsey. Lindsey's condescending tone - trying her best to not bust out unprofessionally on me gets worse so I start using her california gravely "yeaaaa'hhh", "that's great..." and here is where I ended up. I terminated all but one box in my house. I terminated their protection plan. I terminated my RV box (they couldn't provide service for) and I lowered my channel package to the absolute minimum. What did I come out to? $37.00 So Yeaaahhhh, Lindsey, what do you think about that? My solution is to pay you 50% less than I did with this phone call. Yeaaahhh, Lindsey says - we don't get paid more (as an individual employee I assume she meant) when we charge you a termination fee or sell you more channels. I say "yeaaah, you do" because you get a paycheck and you have a job, yes? She has a hard time wrapping her head around that, just like she had a hard time wrapping her california growly yeaaahhh condescending head around that, just like that she could not wrap her head around them being the giver and not being able to give. See, what they count on is - you have 1, 2, or 3 or that's it - have a nice day - you signed a contract. They count on the fact that you (and me) don't have the means or resources to hire an attorney or take something to a consumer mediation board - for a measly $300.00 JUST TO MAKE A POINT. If I said yes and she pushed the button, my ACCOUNT, not my card would immediately be hit for $300.00. I said no. I could cancel my account or put a freeze on my account or pay a small fee to my bank to not allow any transactions process from this particular business but where would that leave me? They'd put it on my credit report and then I'd have to dispute that. Do I have time to do that? Do I want to do that? No. So here is the only power I have left fellow peers/readers/customers: I eat the termination fee when I sell the house and more importantly, I hope that at least ONE PERSON reading this will seriously contemplate NOT signing a Dish contract and ANY CONTRACT for ANY cable or TV or phone or any other provider. They forgot the one thing about customer service - serving the customer. WE ARE THERE TO SERVE THEM. Find a phone, internet, cable - any kind of service that is pay as you go, month to month or any service that has the ability to cancel at any time without penalty. If there is no one that will provide that for you, then you don't NEED it. Thank you for reading this far. They can break their side of the contract all they want. You have no recourse except to SUCK IT UP BUTTERCUP!
THE WORST EVER
Would give it negative stars if allowed. Never ever waste your money on dish. They claim to give you credits but then apply charges elsewhere on your bill. They lose contracts with local channels (which costs you an additional $10/month) and refuse to work with you or provide a reasonable answer or solution to your issues. It's a scam and a crime. Never choose Dish.
Dish Sucks
Very rude customer service agents when I called to cancel. They made up lies about the company I planned on switching to. (Spectrum (10/10) The agent consistently talked over me and kept repeating that they weren't going to send a final bill and they were just going to charge the card on file $400, but could not tell me which card or when the charge was going to occur. DISH IS AWFUL. Don't fall for their scammy service. The take away channels and add on hidden fees.
DISH is a scam
DISH will insist that you sign a contract. What they fail to tell you is that they are free to unilaterally change the contract at will and you have no choice but to maintain your service. For example, they are free to increase what they charge for your channels. Moreover, there is nothing at all stopping them from increasing your monthly service rate to any amount they wish. I spoke to a Supervisor and repeatedly asked him "What prevents you from charging me $1000/month?" and he repeatedly failed to answer.
This bait and switch scam is also prevalent at DIRECTV so be prepared. Whatever you do, don't sign a contract before you read it. Get a guaranteed price (for 2 years) and insist on seeing the agreement before you sign anything. Otherwise, DISH is able to double or triple your monthly bill and there is nothing you can do about it.
I am looking at getting my TV services entirely from internet and completely avoiding the DISH and DIRECTV bait and switch scams.
Don't get Dish
Dish offered a two-year guaranteed rate of about $75 / month. I was assured that I could pause the service at anytime while I was away. I knew that I would have to pay for a total of 24 months. I was not told that after a pause, the rate would rise to about $110 / month. Or, I could sign on for a new special rate, for a total of 24 more months. $35 / month higher adds up. So I elected to pay over $400 to get out of the contract. Highway robbery. I will never do business with Dish again. I should have learned from my previous service years ago. Steer clear of this company. They cannot be trusted.
GO ELSEWHERE,
Beware of this company. If I could I would do no stars. They tell consumers one thing and then charge completely different amounts. We had to cancel our service and we got charged two cancellation fees as they are now considering TV and internet as two separate contracts and therefore charging fees for both. They have tons of hidden charges and none of it is every told to the customer.
Service is spotty at best and customer service is non-existent. With a 95% negative review rating, it is questionable how they still have a A+ BBB rating.
Dish network
This is a horrible company, I'll never use dish network again nor will I refer them to family or friends. Dish is so dishonest , don't believe the commercials they put on tv !!! They lie
I have always loved dish tv, but no more. we have every channel and my husbands sports that we pay extra for. He is in bad health and disabled and his favorite channel is chiller. he watches it 24/7, goes to bed the other day and when he wakes up it has been removed. we have called and been told a different story each time. rates have gone up, so the dish owner is just getting richer. Lile my husband has even notified the white house about about dish removing chiller channel without notification to there customers. there are alot of people that watch this channel. we the customers need to form a group of unsatisfied customers that have dish. you may be loosing alot of business but apparently the owner doesnt care.
my favorite station was removed by dishm, and all i get from them is lie after lie. now i know im human , but are the owner and employees of dish is a good ??? the only reason i got dish was on account of 1 station-- yes sir, chiller. thank you dish for taking away my favorite station, PRESIDENT TRUMP COULD YOU INVESTIGATE THIS KIND OD SERVICE FROM DISH PLEASE SIR???