Last updated Sunday May 5th, 2024
garbage
Works slowly sometimes. It might be decent if you actually lived under the satellite, but in New England, the dish faces the horizon, so the signal has to go though so much atmosphere that cloudy days will give you ~56k speeds. Good luck loading images.
Some days it's ok but the data caps are so low that you better not use the internet for media. Or you end up paying 10$ per GB extra to do anything.
When I signed up I figured I could make it work by scheduling downloads for my free hours, but the bandwidth often is only around 100KBs during that time.
I won't be renewing and will just wait till I move in a few years to rejoin the modern information age, pocketing an average of 180$ a month in savings. Maybe I'll buy a new car with what I save after satellite TV goes out at the same time next year. (~350$ combined monthly bills right now)
When I first signed up, the day before my installation someone calls me to confirm my address. The address she told me couldn't have been wronger, not even the street name was right. It already got me thinking maybe something is not right with this, and now I wish I would have never "signed". (I never actually signed a contract, so I have to research how binding their contract actually is).
Either way, this company should be taken to court. It's based on false advertising. They sell their product as "high speed internet" equal or better to other high speed internet choices such as DSL.
The truth is, their product is the most unreliable, slowest and inconsistent internet out there, but more expensive. I wasted hours on the phone with technical support just to hear these exact words from a tech support person: "it's made for where you can't get anything else, but it's better than nothing". Well that's not how they advertise it. They advertise it as amazing internet.
I would have never signed up if I would have known how bad it actually is.
On top of that it took me hours on the phone to finally get the privilege to talk to a "supervisor" only to find out that they don't care if I am dissatisfied and have to pay $315 worth of early termination fees without mercy.
On top of that they won't even give me credit on my last bill for 2 weeks of already paid service!!
Today is December 5th. I paid through December 20th. I asked if I would get credit for that on my last bill, but the answer was "we don't refund any money".
Is that even legal??!
Lastly I have 30 days, starting today, to return my modem and transmitter or else I pay another $300. The problem is, I have to wait on a box from them to ship it back. So during the holiday season, even if I turn it around right away it may not get there within 30 days! I asked if there is place I can drop it off in the Denver area (after all an Exede truck and worker showed up and brought the stuff), but the answer was a simple no.
So I am at the mercy of them shipping me a box and if I am lucky I won't have to pay another $300?? She said if it gets there after 30 days they charge me but then refund me if it gets there eventually. So they DO do refunds..I am so confused.
Either way. Please don't use them ever. Just don't. Even if it's "your only option", you may be better off without any internet at all.
Nothing about my experience with them was good and I would give them 0 stars if possible.
Poor business practices
I switched to Exede because only satellite internet was available in my area and they offered a better price. Well, 2 weeks later Charter came through and offered to buy out existing contracts since they just installed cable lines and they had much better prices and offers. So, I called Exede and cancelled my service and requested an itemized bill that showed my early termination fee so I could be reimbursed. A month later, I receive a bill, not itemized, telling me that if I fail to pay it I will be sent to collections. I call the number and once again requests an itemized bill and ask her to email me. She says no problem, but needs to talk to a manager, comes back and email is not an option, but it will be mailed. 2 weeks pass, I call again. I talk to Tina. Once again, I specify I need an itemized bill and mention it has not come yet. She looks and there is no record of my request. She puts in a ticket and assures me it will be an itemized bill and gives me a reference number. A week later, I receive a letter informing me I was referred to their collections dept. Still no itemized bill. So, I call and talk to Dimetria, a manager in the billing dept. She is also not capable of emailing this itemized bill (from an internet service provider, of all businesses, and they lack email technology). She has put in a ticket number for me as well, and assures me that I will receive my itemized bill that was never sent from October. I have my doubts.
Horrible Service and Installation
This company doesn't even deserve one star but you can't submit without a star.
We have had this service for approximately 4 hours. When the technician left he knew there was a problem but said he just didn't understand, but Direct TV and Exede don't work well together. Then tried to stream a video, it stalled, Then our phones and ipad wouldn't even connect to the service. Unplugged everything and reconnected to our Frontier. Viola we had service again.
Customer Service Rep tried to say we signed a contract and it had been emailed to us. I told her we wanted it removed. She again told us we signed a contract that had been emailed to us. Told her I wanted to talk to her supervisor, none were available. I told her we wanted it removed and if not we would be filing report with the Attorney General and BBB and if we needed to go to court we would. She again told me a supervisor wasn't available. I told her again that we wanted it removed. She said she wrote everything down. Asked if she could email our conversation then she asked me for our email address. Lol. They had supposedly sent us an electronic, which they didn't. Asked for case number and waiting for a call back from a supervisor.
DON'T... just DON'T
Don't waste your money or time with this one. 12mbps/3mbps is NOT worth 63 dollars a month. Go with cable!!! This company will charge you early termination fee for disconnecting their horribly slow internet. And don't even get me starting with their pathetic phone support!
Don't waste your time or money
We bundled with direct TV we only use one week and burned 7 gigs of data with no downloads. Call and request to be released less than one month the company billed us over 200.00 to try to be release. The customer service was rude and inconsiderate.
Wish I would have done more research on the company because the reviews are terrible and now justified. We have reported to the BBB. AGAIN DONT FALL IN THEIR TRAP. Don\'t deserve one star.
Super bad service
Exede is a horrible company, the internet was super slow. And when I called the customer service, they said it was just internet congestion, but that was freaking 2:00pm on Tuesday. So I said I want to cancel the service, but they need to charge my 360 dollars for early termination fee. I just used it one day, I still got charged. They also could not refund the installation fee which was 100 dollars. When I checked my bank account several days later, they charged me 370.21 instead of 360. Is the early termination fee also has a tax on it? I am too tired to think about anything, this company is totally bad. Don't use exede service, please.
worst service possible
My husband works from home and he relies on internet being up for his livelihood. Our internet has been down the better part of each day for over month now with no resolution in sight. When he calls, it takes several days each time to get a tech out. When they fix it, it stays up for a short time then goes down again. Today they were here at 2 (hours late), supposedly fixed it, and it stopped working a couple hours later. Now we are told it will be several days again before any one will be out. We are appalled that Direct TV associates themselves with such a product. Speed is really a non-issue at this point. We just would like internet access so my husband can do his job. We definitely would advise everyone to avoid them at all costs. We will cancel as soon as we can set up an alternative.
Terrible customer service
Started having email problems 2 weeks ago. I was "blacklisted". I got the notice from DirectTV. I don't have DirectTV and did not get Wildblue in a bundle. Started by having one email bounced. 2 more addresses bounced this weekend. I've had a case number and a ticket number. Now, they want to start over.
I've sent 7 emails to Wildblue without 1 response. I've blown through my data this month trying to get the problem fixed.
I've had to explain this to several customer service people again and again. I've been dropped by their phone system during transfers more than once. Then, it's call back and start explaining all over.
I don't think that I've ever been so frustrated.
Never again
They took 180 out of our account without permission, and was suppose to refund but never did. Internet sucks, can\'t. Watch Netflix.