Exede Review

I've been a 3.5 year customer paying $145 a month, I've paid them well over $6,000 over the years, but they still treat me like crap over the phone. They are the only option for internet service where I live other than Hughesnet which is equally as terrible.

They over-charged me for my service in December, instead of drafting $145 from my bank account, they took $190. My account over-drafted by $7 because of this and I got charged overdraft fees. They refunded me the over-charged amount, but have not returned my overdraft fees. It was their fault that this happened and after being a customer for so long, you would think that they would take care of this.... but no, they don't care about their customers and they charge me an insane amount of money for horrible limited internet.

AVOID THIS COMPANY IF YOU CAN!!!!!!

Very disappointed in the service. So unpredictable, never know if the children will be able to do their homework or not. Sometimes we have to go to the library or family's house in order for their work to be done. It's a shame we have to pay for service we can't use, yet if we didn't pay our bill we would have our service interrupted then be sued for non payment. How fair is that? WARNING!!! to anyone needing internet service, SEEK ELSE WHERE!!! don't be taken in, I learned the hard way. Rating 0 again you have no option...

The Better Business Bureau should get involved! EXEDE DOES NOT deliver the service they advertise. DOWNLOAD AND UPLOAD SPEEDS ARE MUCH SLOWER THAN ADVERTISED! Constant online disconnects. CUSTOMER SERVICE IS TERRIBLE! Even though EXEDE clearly is breaking its advertised Download and Upload Speeds. EXEDE will try to hold you in contract!!! EXEDE threatens to charge you by cancelling service.Even though you have constant downtimes, constant dropouts, never getting the 12 MB download and 3MB upload as promised and EXEDE acknowledges ALL these with you... I feel like I'm in the Twillight Zone with EXEDE!

BOTTOM LINE! The Feds need to investigate EXEDE!

Hello everyone, I am currently looking into becoming a Exede Installer. I have found several web pages giving good and bad reviews, not like this one and this page has got me worried about investing into this company. I have several questions, like how many people are using Routers? We all know routers send web data at all times so I was wondering how many people are using them.
If so how much data is used/sent when no one is using them? Could that be a part of the problem with data usage?
Please feel free to contact me with any info you may have on these subjects at rickscustominstallations@gmail.com. I am very interested in your thoughts and replies on this.
After reading these reviews I am planning on postponing any interviews or commitments with this company until I'm sure. Thank you.

Tonight has done it for me. This will be the fourth time in two weeks that they have suspended my account and left me high and dry as to their shotty lackluster "customer service" is closed. So once again, I sit all night not being able to do my homework. I work and go to school. I can only use their "internet" 11pm- 5am due to my schedule. First off, considering I normally only ever use the Internet during that time, I'm beyond confused how my 20gb can go within days.. It boggles me. Not only that... First day I received this "service" from ViaSat, I had problems right off. Internet was so slow. I called to ask why that was and then they asked me to go to some site and have my speeds checked there which I'm sure is another fake mirage they put you through to actually make this look like a business. What I get from them is oh it shows all is normal and speed is how we advertised. Well I'm not a fool, I ran my own test from an independent site and sure enough way different then what I was told or fooled into almost believing. Well moving forward I've been noticing my google page tell me I'm located in the most random areas. I've come to find out that I'm pinging off towers in North Carolina and South Carolina ... I'm in Alabama and never once has it said it is pinging anywhere close at all. I called to inquire and I got the most runaround pathetic answers I've ever heard so at this point I knew I was in a scam, an extortion type deal. So I tried just to bare it, nothing else is offered in my area. For a few months Id just go along with what they say cause I was so tired of dealing with them daily. But these last two weeks have been beyond ridiculous. 2 weeks ago, Internet was cut off after calling and arguing my point as to why it should be on they turned back on but to no use to me cause it wouldn't work. After noticing I called for a tech to come fix their Internet and their equipment cause I knew it was something on their end since they had cut me off and then back on and I wasn't online. So she assured me there would be no charge at all. Because I asked. I'm hip to their games. I not only checked with her, I checked with the installation guy who also assured me I would not be charged. He leaves with no explanation of why the Internet WASNT working. Internet was working fine then I think two days later at midnight they suspended me once again. Seeing as how you can't get anyone during the times they shut you off, I had to wait til the next day. I called and inquired why was my service suspended once again. I was told I had a bill of 179.99. I was beyond mortified. I knew what was going on before I had even asked. I asked for my own amusement and was told that I had a previous balance of 60.38, which I did not. And that I had my normal monthly charges plus a tech fee of 100$. I tried to channel my inner Christian and really had to hold it together. I very politely explained how that was all wrong and was told that no it was correct and came off like I was completely stupid. I'm pretty sure I'm familiar with my finances. I told her my bill was paid 40 dollars out the 60$ and only had 20 remaining plus my normal bill plus I had a 25$ credit for having no service for 2 days and that I wasn't supposed to be charged for the tech fee cause I checked before and after the "fix". I was challenged and felt as the customer to exede is ALWAYS wrong. After arguing my point she proceeded to tell me that I would have to pay 20$ dollars to turn it back on and that she would confirm the 25 credit and waive the tech fee. I was satisfied but still confused and paid the 20$, service came back on and I went about my day. Until two days later when once again at midnight I was suspended. Waited til next day called an would up with this customer service guy if that's what U could call him. I asked what the issue was this time and I was once again informed that I owed them 179.99. I bite my tongue for a few minutes and then after his nonchalant attitude about my situation, I asked for a supervisor and was told one was not on the floor. After not so nicely explaining my situation I called him incompetent which he seemed to take personally as he said very rudely "oh really". I explained to him that I knew all that was going on with them and their scamming. Pinging off satellites nowhere around to keep my signal slow. The extortion that I have experienced. He then changed his tune to oh I think they might be a supervisor here please hold. I waited and he came back to tell me that their supervisor had confirmed the request to waive the tech fee which had already been waived twice already. Ok I say. Then we go back and forth as to what I really should owe, which was 50.33 or something like that. I was fine with that. Hung up and had my serviced turned back on but had to pay the infamous 20$ again so now bill should've been 30$ or so. Service back on, now comes a few more days and yup around midnight I'm suspended again. Waited til next day and called and got this rude girl who then told me I owed 50.99. I thought you have to be kidding. We then went through the whole process over again, I asked why I was suspended over my new bill that just came out of 50.99 but then I told her about the 20$ that I paid last time and she acted like I was lying and then did some shotty explanation over my bill to show how she was right. Well you can't tell nothing from their bill but I tried once more telling her how my bill was 50.33 last time and I paid the 20$ on it. She said well you owe 50.33. I said ok I'll pay 20$ once again to put this back on then I owe 30.33 correct. Yes she said. She asked for date of pay and I told her this upcoming Monday. She said pay by then and service will remain on. Well I'm sitting here on Thursday, 4 days before Monday and once again at midnight- I'm suspended. I wander what far now?? I wander which one of them so called customer service people didn't do their job. I have though started to become proactive. I don't take disrespecting and stealing lightly. I will be calling someone tomorrow to try to start to press a class action lawsuit. I would encourage anyone who has been lied to manipulated or stole fr by exede to email me and let's stay in touch and fight this monster together. People like this is what is pulling America down!!! I'm also hoping to contact and be put in touch with the BBB! They can't keep stealing, lying, cheating, and bamboozling. They are taking are silence as weakness and we should all be finding a way to stand up and fight this people. They've turned satellite Internet into a joke. Please stay away. they aren't worth 1$.

We had service 4 days and I received a email that we used 70% of our 20 gbs. I call and told them I was with Verizon for over 7 years and never used over 12 gbs in a month. so they gave me another 15 gbs free. in a week they were used up, and We DONOT stream or play games. Email and facebook only. I called to cancel and they said I would have to pay a cancellation fee. Marked calendar in 2 long years to cancel.

My boyfriend and I moved to a remote location where we didn't have good reception with our mobile hot spot so we had to switch to Exede satelitte internet. We thought it'd be fine since speeds seemed similar and data allowance and rates seemed reasonable....boy we were wrong. Every month we have went over our data limit being forced to buy additional gigs because I'm an online college student and our son is an online student as well...and its just ridiculous how fast our data is gone. Most months we go through 20 gbs in 10 days. We had 20 gbs with Verizon before exede and we would maybe some months go over by a gig but we would know when we were going to go over because we can tell how much were streaming or downloading. Exede treats us like we are morons if we call to inquire about why we've possibly used so much...they say were probably streaming or playing games that stream but we are not. We do browsing but minimal streaming and its really annoying. And my boyfriend and I try to stay up most nights to use the supposedly "free" datatime between midnight and five am so we can do any downloads or updates that need to be done and most nights the speeds are so slow we can't do updates or anything. Sometimes it doesn't even work at all during that time! Then we call and get someone who says its probably system updates on the modem...yadee yada yada or basically they don't know why we cant get online because it should be working ... They treat us like we are lying and we have nothing better to do than stay up til 1 am and call exede and lie about our satelitte internet not working...give me a break! And the straw that broke the camels back is that we called last night to complain and the "generous" customer service lady offered us five free gigs but today our bill was due and it was $60 higher than the normal $129! Which we didn't have enough to cover. Luckily we use prepay debit cards or they would have taken the money and not thought twice about ripping us off and overdrawing bank accounts. I'm so unimpressed but I feel trapped because we don't have any other reliable means of internet where we live and we can't move and i can't stop going to school. They are a Crappy company that takes advantage of people.

Changed Internet providers 12/31/14 and unhooked the cables from the satellite to the modem and cable to computer. At that time my data usage was at 70% of a 15 G plan. Called to cancel service 01/18/15 and my data is at 14.7 of 15 G. Asked customer service to explain that one and the responce was that is weird. Anyone looking for satellite Internet really think hard about Excede. Just to be clear system was password protected and NO cables were hooked up to the satellite.

If I could give ZERO stars I would. My husband and I were lied to directly to our face twice concerning how much internet we would have. Not even one day into our service I receive an email stating that we were 7gb/10gb into our service with only 27 days left into the account. We had to wait until today to call about why our service was not what we agreed on (Unlimited) and was told days after our installation THAT THIS WAS NOT AN OPTION IN LAWTON, OKLAHOMA. We would have to pay $350 cancellation fee for our 24 month contract for a service less than 72 hours old because "we don't have a trial fee." When attempting to explain how we were lied to, what I use the internet for, how I am beyond scared to even open an email, I was reminded by their supervisor a "lovely" Ms. Danielle that they have millions of customers that are happy with their services, and when I pointed out to then focus on this unhappy customer she proceeded to tell me to stop yelling, and that what they were doing wasn't extortion, and that I can use their unlimited time from Midnight to 5:oAM when I am a full time RN in graduate school and that I can schedule my downloads to occur during that time. I hung up sobbing and feeling so helpless. Do not use this company. Consider this written in stone.

I moved last Oct. and the previous owner used Exede and the dish was still on the roof. She voiced her dislike with the service. I was forced to use this company since my previous provider did not service the area. OMG where do I start??? I contacted the local "3rd party" company and the man I got on the phone sounded drunk or high!! He scheduled for the tech (his brother) to install my service. He showed up and when he saw the equipment from the previous owner still on the roof his comment was "great all I have to do is run the wire this equipment will work fine!" Well 2 weeks later the previous owner contacted me to say she needed to return the equipment so she can get her deposit back. This started a 2 week long nightmare!! I immediately contacted Exede to find out why new equipment was not installed?? I was told that my new customer contract included new equipment and they NEVER use existing equipment. I was advised to contact the 3rd party individual that did the install. After leaving several voice messages and no call back I started calling Exede again. I was left on hold for 45 mins. I was hung up on and talked to so rudely. Finally I was able to talk to the 3rd party person who informed me that he was in Arkansas attending a family reunion and would get back to me later!! He was also very angry that the tech did not install new equipment and that person would be FIRED! Not so, after he discovered it was his brother that changed. I was 2 weeks without internet and once someone did show up (the brother again) I was told that for the first 6 months I have double data usage and will have no problems with using all my date allowance (which is so ridiculous for this day and age)I only use my laptop to check emails and occasionally watch a movie. However I used up all my date and just got off the phone with Exede and I was told that I did NOT have extra data for 6 months and the tech should have never told me that !! WOW !! I'm stuck with this mess for 2 years?!?!?!? Lord HELP ME!