Please read from a 4yr customer
I've had Hughes for 4-5 years and was SO happy with the service, absolutely no issues, even when weather was bad and if I did have problems I could take care of them myself. Then I was forced to switch to Gen4. It is horrific. Connection is horrible, download and upload testing is worse than a poor dial up service. Email rarely works. Customer service via the regular avenue or online totally sucks. They have no 'free time' but limited. Customer service hung up on me twice, online support disappeared on me multiple times. After many complaints via FB,I was hooked up with executive customer service.William was extremely helpful, but it doesn't make up for an absolutely horrible product. I am moving in the spring so I can get a decent land based internet being I work from home as a graphic designer and connection is critical.
As a professional and tech savvy persona, I do not recommend this service to anyone relying on it for important projects or communication needs. If you need something for email or simple social , get dial up and save several hundred dollars.
TERRIBLE SERVICE !!!!!
I was told by salesperson when ordering service that you could purchase equipment outright or lease for the two year commitment. Didn't have the money to purchase so opted to lease. I was told the equipment purchase price would be divided up into 24 monthly pmts(lease period). After the 24 months the equipment would be paid for and the pmts would no longer be added on to my monthy plan of $79.99 and I would own the equipment. THEY LIED. The lease pmt is still be added on so I called today to inquire and was told I still have to pay for using their equipment even though the lease term is up and I have now paid MORE than if I would have purchased outright. Supervisor had the balls to tell me if I wanted to avoid any price increases in their service in the future I could sign another two year commitment. NO FRICKING WAY!!
I will be getting another internet provider today. Hughesnet can take their equipment and shove it. Maybe I'll use it for target practice 🙂 Wish there was an better option for ratings cuz I don't feel like they even deserve 1 star!
exede
I have only had this service for about three days now. Had aol since 1998 that just became impossible as tech changed and the old pc had xp. From the very start I can see that these satellite companys are ripping people off and taking much more money then was said. It started right away with install guys. The phone co has dsl all around me but... At any rate its amazing to me that there isn't some type of regulation by the fcc or something about this. But in this day and age people are fake phony and con artist. Its all about the money.But I try to be as nice as possible even though I wana break some necks. You get me? Just play their game keep my mouth shut and hope (ha ha) that dsl comes my way.
Terrible service
The sales people at Hughes Net will tell you anything you want to hear to sell this terrible service, I can not believe Fox News promotes this fraudulent company, the only reason I purchased it was I believed Fox News would not let untrue advertisements be advertised on their network. I WAS WRONG .
( SHAME ON YOU FOX NEWS )
NOTE, the only reason I put 1 star in is because I
I would not have been able to post this review without at least one star, other wise their would not have been any stars
HELL NO! SAVE YOURSELF! DON'T DO IT!
I usually research everything for reviews B4 spending my hard 2GET MONEY; \"Dropped the ball on this company.
AT&T service is much better! Only went Hughes Net, because I moved! Hughes Net\'s \"High SPEED\" should be LABLED \"SLIGHT SPEED\" I\'ve seen turtles run for their lives MUCH QICKER!
My daughter cannot down or upload their homework assignments, CAN NOT STREAM, DARE DOWN OR UPLOAD! And BARELY LOAD SITES!
Only time any one in my household could PROBABLY get some decency out of this service is around the times MOST SUBSCRIBERS ARE PROBABLY ASLEEP 3-6am\'ish.
BOTTOM LINE DO NOT EVEN CONCIDER THE PRODUCT SERVICE *WISH I would\'ve done so B4* WORST IS EARLY CANCELLATION FEE IS OUTRAGEOUS! They KNOW PEOPLE WILL DO THIS IS WHY THEY CHARGE LIKE THIS!
Basic: $49=5gbs Pro Plus:$79=15gbs Max Pro Plus: $120.99=15gbs 20gbs anytime roaming
Biggest Waste of Money EVER
I should I listened to all the one star reviews, it really is my own fault for signing with this company.
Long story short, this service is EXPENSIVE, and it is incredibly slow. Hughes Net completely LIES about their service speeds. They say you get 5mb/sec for the amount of gigs you pay for, then you can have an unlimited amount of data at 1mg/sec.
Thing is, this would be a pretty sweet deal even if the speeds were half as fast as what they say. At the top speed, this service is slow slow I can barely surf the net at all; when I go down to the lower speed level, the service is non-existent.
Hughes net has a pretty good business going on. They get paid no matter what. If you want to cancel you have to shell out 400$, which is a small price to pay to get rid of such crappy service.
Please, listen to all the reviews and avoid this company. Tell all your friends and family to avoid them, hopefully they will go bankrupt at some point for lying to the public about what they offer.
Shouldn't there be a class action lawsuit in place? Can't we sue over the fact that they blatantly lied about what they were providing?
HUGHES NET AS BEEN NOTHING BUT A HASSLE WHAT A RIP OFF THE SALES PEOPLE ARE CONS SO BUYER BEWARE. THEY OVER CHARGED MY ACCOUNT TWO MONTHS IN A ROW WHEN WE CALLED TO GET IT TAKEN CARE OF THE PERSON WE SPOKE TO WAS VERY RUDE AND DISRESPECTFUL! I WILL BE CANCELING THEY SCREW YOU A TWO YEAR CONTRACT.
Keeps costing more money to get more tickets Can never download Worst internet EVER
complaint
I was having a great relation with hughesnet until Nov. 22 ,2014 It quit and I have called several times. one guy came and said he couldn'd do anything cause I already had gen4 I only asked him to see what was wrong. He left I called again and the man on the phone told me to plllug up to the back on the 'modum' an it would work fine. well here it is Feb and no help yet. I even paid to have my computer checked it is and was fine. Can I get some help here??
Never Experienced Worse Internet
I remember the first night with this. I got a message on my laptop that I have used up my monthly allowance, so we called and they told us what the message said. We had to then use the minimal speed (which is not much better than the normal speed) for the first month.