Charged for returned equipment
Cancelled my son's service with HughesNet because it was the worst service I have ever experienced. Paid the fee to cancel early. Sent the equipment back in accordance with their instructions and now being charged for "missing modem" . The box was filled with the equipment and weighed 7 pounds. I do not trust this company's business practices. Now I have to call back in 48 hours to sort this out. Inconvenience from start to finish with HughesNet.
Speeds are based on the relatively sparse opportunities when the service is actually up and functioning. Our internet is experience is significantly marred but the constant loss of signal making some applications (ie skype) near impossible and normal browsing just plain maddening. It is a necessary evil in locations with nothing else available. We will switch to a T1 line at great expense but have no regrets leaving this service behind. They don't desrve our money.
I will let everyone know how rude your customer service is and hoe terrible your service is. And I will also let people know that you all are in my book thieves. I accidently sent some of my own equipment in the box. It was a piece of equipment that I had to buy because the one that you put on when I first started with your service was struck by lightning. When I called and told you,you said the guaranty was up,I HAD TO BUY MY OWN. UNDERSTAND? MY OWN!!.Now I stopped my service and you sent me a box to sent your equipment back. I sent the equipment back and found out that I put my router in the box. You informed me that I forgot to put the camera in the box. What camera I said. Ok now, I called and said I would like my router back and was told that is impossible. So, why should I have to send your equipment back when you won't send my router back. I have taken all your crap for 10 years and have been very nice about it, but this nice lady is going to get mean. I hate to be hung up on and it is not the lines having trouble 3 times, I'm saying 3 timed now. You have my equipment and I have yours. So what do you think we should do? Do you think a lawyer should get involved? It's up to you. Now I'm done letting you know how it is. Your equipment, my equipment?
Buying out of contract
I am paying for 10 - 15 Mbps. I get 2 - 5 Mbps. I am sick of calling them. I bundled with dish TV. Dish is very good, but it is unfortunate they use Hughes for their internet.
This company is worst than dealing with the IRS
I wouldn't wish this service even to an enemy this is the worst service I have ever had service is slow service only works part of the time and when it does work it is slow I have resorted to using Internet on my phone works better when I talked to highesnet about why it is so slow they told me it was because satilite was installed incorrectly and when I talked to them about it being fixed they said it would cost me 300 are you kidding me it should have been done correctly the first time I am stuck in a contract when this contract is up I will do without it
I have never had a worse experience with a company. HughesNet from the beginning has been horrible, from the lack of consistent Internet connection to customer service. Hours have been spent(wasted) on the phone with tech support to reestablish connections. Trouble shooting again and again with little success and a lot of frustration typically ending in a trip to the closest location with a WiFi connection to complete a necessary task. Unfortunately because of our location, it was our only option for Internet and we signed a one year contract before knowing how disappointing Hughes Net would be. When our contract was finally up we were able to cancel our plan, Hughes Net requested that we send back the equipment, which they listed as the router and modem. They gave us 30 days to send it back before we would be charged a fee. Before the 30 days were up HughesNet charged us $350 dollars. Figuring it was a mistake, we called customer service and they stated it had indeed been done in error but because it was already charged, they wouldn't be returning the funds until we returned the equipment. So we rushed to return the equipment they requested (router and modem) and when we called to see when we would receive our refund we were told we wouldn't be because we didn't return a piece that was connected to the satellite. At NO time in the hundred phone calls with Hughes did they request this piece of equipment to be returned. They have apologized for THEIR error but are still refusing to refund the money. This company is horrible to work with in all areas and I would caution anybody who is looking for Internet to run. Even if it is your only option for Internet service, it's not worth the headache, time, money (and tears) that this company will inevitably cost you.
This has to be the worse rural service as it takes over 6 seconds each way which is 12 seconds for anything to try and play, download or stream.
I specifically asked the technician at install if I could run a security system and online college plus smart tv's and was told YES. This is NOT true. Now that I cancelled after 2 months, I have just been threatened with collections and told I have a balance as a brand new customer of 675.00.
None of the paperwork online states if you have documentation that the service will not meet your needs will you have an outrageous cancellation fee. Not only am I fighting this final bill and contacting an attorney, I am reporting them to the BBB for harassment and price gouging. I was treated horribly when I tried to cancel, a foreign customer service agent that could not speak English asked for more personal information than I knew to give. I was transferred to another person and was spoken to like I was an idiot and mocked while hearing him talk under his breath about me.
At cancellation you are told you have to take a transmitter off the satellite outside and if you damage it you will be made to pay an additional 300.00. I am not a installation tech so will ship the pole, dish and and box but since I was forced to buy their modem..that I will sell to the highest bidder.
Stay away from this company and if you already have them call an attorney before you cancel!
Lousy service and foreign tech support
If you're thinking about going to Hughes Net, you need to think twice about that. When you first call, you are talking to people in the USA. After you get hooked up, you don't talk to those people again. The next people you talk to are from Southeast Asia. These are the people you talk to when you need help and this becomes a nightmare. Trying to understand them is impossible. This is were the problems start. Very hard to get anything done.
When I first called Hughes Net, I set up a time for an installer to come out to install the dish and the modem. I signed some paperwork the installer had and I did not get a copy. I came to find out later that the paperwork I signed contained a clause that let them take money out of my bank card. I don't let any companies take money out of my bank card. I pay with check and mail it to them.
After the initial hookup, my service declined to the point where I quit using it. I could not reach any resolution with the people over the phone. Today, they've sent me to collections for a $432 early termination fee which I will not pay them. This really makes me angry.
DO NOT CHOOSE THIS SERVICE
I thought Exede was horrible but Hughes takes the cake. The sales rep was very professional and knowledgeable. But failed to mention that you better make use of the time that your on the internet. I specifically told him that I am in college online & want to have the ability to access & complete my course work.Because my courses are online, the course mentors upload videos & workshops. None of my videos would load & by the third day I was out of data...oh but you can refill as needed. What!!! I have the maximum package & I have to refill!!! Oh...when the billing cycle has ended, your card will be charged regardless of when the bill is due. When I noticed the charge on my bank account, I immediately called to speak to a representative. The rep said that the billing cycle ended on the 16th, so the card was charged on that date. I told him that the bill was due on the 23rd. He said but the billing cycle ended on the 16th, which made no sense to me. I then said that I did not authorize automatic payments to be withdrawn on this date. He told me that because I put a card on file when purchasing the service that it can be charged. We went back & forth about this. I told him that Alabama Power has my bank information on file & does not go in my account & withdraw the monthly balance due. I have to go in every month & schedule a payment or set up automatic billing. After that, he told me that the early termination fee will also be withdrawn from my credit card that is on file. I told him to pleeeease do it. I am usually very polite & courteous to everyone. But, I stepped out of character that day. How can you tell me that you are going to charge my credit card without my authorization? On top of that, I am explaining to you that I am a unhappy customer & you have no remorse in that matter. I am a property manager overseeing four apartment complexes. I kindly advised him that I will make sure that my tenants, all my friends & family know about this company. Please stay far, far away.