unbelievable how horrible it is
This is the worst internet I have seen since dial up in the 90s. I bought a new house and because of the outstanding marketing done by the company I bought in on trying them once my cable company told me I was to far off the road for them to give me good service. WHAT A MISTAKE THAT WAS!!!! I have called and complained once or twice every month and last night they tried for the last time to upgrade me to the "Fastest Package" they offer as a trial. Guess what? No change whatsoever.
This is ridiculous internet and the Company should be barred from sales in the U.S.
I will post this on as many sites as possible in order to save others from the headache.
-0, NEVER PURCHASE EVEN IF ZOMBIES WERE ATTACKING YOUR TOWN
Please Do Not Use Hughesnet
Please do not use this service you will only be wasting time and money. I live in an area where there is minimal options for Internet service providers and was told Hughesnet would be a great option. I had nothing but bad luck with this service from the time it was installed. When it did work it only lasted for about 4 days. My roommate and I tried to keep our usage minimal but for the ridiculous price it was not worth it. The worst part came when I was ready to cancel my service. Even after I explained to them that I was moving to an apartment and would not be allowed to have a huge satellite dish there they tried telling me I'd have to pay $400.00 for an early termination. To me this is ridiculous because of my circumstances and also because the service is horrible. I told the man I would not be paying that fee and wanted to talk to a manager and of course he replied that she was busy but that he could cut the cost in half and gave me a price that I would be charged. However when I went to check my account about a week later I noticed they did not cut it in half and did not match what the man had told me I would be charged. I call back and am transferred over to a "manager" who is very rude to me and argues with me over the price because the previous person had quoted me the wrong price. Eventually after I refuse to pay what they are telling me they knock off more money. I wanted to ask questions regarding picking equipment up and he hangs up on me. I call today to confirm they've received my equipment, which of course they will charge you $300.00 if you don't return in time, and am told they do not see it as being received even though UPS says it was delivered on the 5th. The support person takes this tracking number and magically finds that my equipment has been delivered. I'm told my card is still on file but that they cannot access it since my account is terminated. Not sure I even believe this so I'll be keeping an eye on my bank account. So as you can see from my experience and from the others on here...they are no good and you should stay away from them. Please, save yourself the frustration.
Worst Internet Ever!!!!
My husband and I tried Hughesnet and we were never able to watch Netflix and all our plan was used up within the first day it started with no one at home using internet. This service is a scam, I wish we had researched this company a little more before choosing them. They are now charging us a 700 dollar cancellation fee for a service that was never provided. I wish there was some way we could sue to get our money back. Plus their installer damaged our roof installing their equipment. This company should be put out of service.
Hughes Net does not have their own technicians to install dish. Their customer service is non-existent, they transfer you to private techs without telling you what they are doing. Customer service personnel hard to understand. Dish cannot be near trees,get any snow - cannot get signal most of the time. Cannot cancel without paying $600. Hughes Net should be investigated. Service slow - can't play simple short video without buffering.
Pathetic disgusting Service
The slowest unreliable service I have ever had. My son can't even use it for his homework projects. customer service manager Steven basically threatened me with a $400.00 cancelation fee. He even had the nerves to thumb his nose at my video choices. Rediculous. Stay away from this service please. Save yourself some anxiety.
The Worst Money You will Ever Spend
This is the worst service you will ever pay for. The data packages are tiny and offer no way to use the internet other than check email or send a text on your phone. This is not internet, it is prison internet. Ever been punched in the face repeated? Well I have, but the only thing different with that and using Hughesnet is they ask you to pay them each month after the horrific beat you have just taken. Please do not use this service. It is awful, and they are awful.
Terrible service, I work from Home once a week and had to stop because it takes for ever to load. We cannot do anything with our internet except maybe a couple minutes a day to check our email and social media accounts. My son cant watch any videos for school and I haven't been about to use our Netflix at home since the first month. When you call to complain they say that can give you more Data for about $50. I'm not going to pay for more data and Crappy service, then to cancel they charge you about $300...the best $300 spent on Hughesnet in the past 8 months!!! DO NOT RECOMMEND FOR ANYONE!!
Terrible Service and Customer Service
When I contracted with them 7 weeks ago I was told that I could have two numbers ported over and the installer would handle that. The sales person did record the two numbers I wanted ported. When the installer arrived three weeks ago he advised that I could only port over one number and he was not trained on how to connect the phone service. I had to have my phone technician connect the phone line. The porting department messed around for over a month and then said they could not port the number as it had already been disconnected. I explained to them that the number was active for a month AFTER I made the port request but that seemed to make no difference. Now they won't even give me a preferred number to replace my easy number I have had for 15 years. As far as the internet, it is not working either. My download speed was guaranteed up to 15, but I am only getting 3-5, which I could live with, although my upload speed was guaranteed up to 2 although I am only getting .1-.6, when I do have enough band width so that the speed test doesn't time out before getting a measurement. Now I have no phone or internet and all I get from them is excuses, apologies, and offers of discounts. Switching to Hughesnet was one of the biggest mistakes of my life. I am looking for another provider now.
Oh Hecks No!
Their service blows..... no other way to say it.
Its....OK for about 2 weeks IF you do nothing on it.
My children have to watch daily videos 15-30 minutes long, for schooling. One month in ran out in 2 weeks (50gigs)& the 3 children were gone for a week!!
I had no other choice for Internet so I was stuck Having to have it. To buy extra gigs, it's like 12 for every 2 gigs!! SERIOUSLY!
If you not needing streaming video you'll be ok.
If you are just checking emails and bank accounts online, you may just survive.