NOTE: this page is for classic HughesNet satellite internet. If you are using the new HughesNet Gen4, please visit our Gen4 review page.
RUN AWAY
It To A Friend?: No
We cancelled as soon as our contract was up in Jan/Feb of 2023. Due to NEVER receiving the advertised service.
AS in we were sold contracted for HIGH speed internet for multiple in home devices. When we complained that we couldn't watch a movie on one device much less multiple devices we were told that the advertised speed was best speed but both locations we had lived at while under contract were not in the high speed locations.
We asked when they would get the satelite and were told that they dont need it. When we received a random "equipment charge" we called and they advised that we had failed to return the box inside. WE asked for a box to ship it back b/c we were moving.
We recieved a box for the box "inside the house" no instructions just a box and a shipping label. When I called for the box to be picked up I was informed that the FREE shipping would cost $13 to have it picked up, but I was welcome to take it to a shipper or put it into any driver's hands. I took it to work and put it in the driver's hand the next day. TODAY they took $205 out of my account.
When my husband called he was told we didnt return the radio. I was on the line and was like what radio?
Apparently we should have removed something from the satelite and shipped it back. SO beware.
They lie to get you entrapped in a contract and their "fees" never end.
User's recommendation: RUN AWAY.
EchoStar (SATS) Owns Hughesnet
It To A Friend?: Only the insane friends
EchoStar own Hughesnet (over 5,000 compliants filed at bbb org; 100s at ripoffreport; pissedconsumer; Consumer Protection Agency; FCC; satellitecomplaints com ... )? ..... How does EchoStar remain in business? ....
have my 65 yr old husband on the roof
It To A Friend?: No
Didn't work... had to change immediately... now they want their crap back off our roof so my 65 year old husband is climbing a ladder to remove their junk from our roof!!!!!!!!!
use smoke signals
It To A Friend?: Never
Wish I could give them less than 1 star. Need a negative 5. I was stuck in an area of Louisiana where this was my only choice. Foolishly i got in a contract ( this is my last contract and card on file ever) not only is the service so bad I couldn't even do zoom sessions during Covid lockdown. When I finally got STARLINK which I hope everyone switches to I went to cancel Hughesnet. They owed me money which I never got. They put my dish on the roof and was going to charge me to send a tech to get their stuff. Had to by a ladder to send their stuff in and they still charged me. Money is tight never waste it on Hughesnet. I will spend the rest of my days telling everyone to switch to STARLINK.
worst service ever
It To A Friend?: No
wish i didnt even have to give a star. so money hungry and selfish. worst ever. please dont join.
It To A Friend?: Hell no!!
Hughes net has the most awful customer service of any company I have ever dealt with!!They have no clue what they are doing; and do not honor their sales specials. Then when you try their chat line to get answers, they just shut down on you!
Horrible company
It To A Friend?: Never
0 star rating,horrible company!Terrible service,signal dropped out constantly!When my Mom passed away I requested a temporary service suspension since I would be at her home to settle the estate,the customer service agent promised that there would be no charges, they lied and posted several charges to my credit card and when I called to cancel they charged a $145 dollar "early termination fee"???Do not do business with this untrustworthy company!!!Now I can't submit my review without giving them one star ????
Horrendous!
It To A Friend?: Never!!!!!
I've never experienced such a low quality company as HughesNet! I don't know which is worst the internet service or the phone. WARNING! DON"T BE ENTICED BY THEIR COMMERCIALS...THEY ARE TRULY HORRENDOUS IN EVERY WAY!!!!!!!!!!!
Best of the Worst
It To A Friend?: NEVER
I would have given a Zero score too if I could. CSRs are know-nothing, poppas, jerks who actually think you can live stream with their service, and I can't. Even with the VPN off. At 25mbs they are still throttling the routers. A two hour streaming video would take me 8 hours to watch if I could stand all the buffering to the end. Sad to say, I live in the middle of no where and this is the best available. I might as well live under a rock.
It To A Friend?: No
Service is extremely slow; sometimes non-existent. Hard to believe that such (high priced) poor internet service exists in such a high-tech savy world.