Sirius XM

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User Review for Sirius XM satellite radio service

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Sirius XM Holdings Inc. Sirius XM satellite radio Satellite radio service. SKU UPC Model Sirius XM radio

Worse Customer Experience Ever

Feb 27, 2019 by Gary Schwartz
How Long Have You
used This Service?: 5 years • 
Would You Recommend
It To A Friend?: Never • 
Monthly Cost You Pay: N/A • 
Zip Code: 55372 

I enrolled many years ago in a three month free offer pushed on me by the dealer. It was almost impossible to cancel and then for five years I am harassed to sign up again. I have asked again and again to be taken off contact list, with no result. I feel bad for the customer reps who have to work for such a terrible employer. Just aweful experience.

Feb 26, 2019 by Steven Berg
How Long Have You
used This Service?: 4 years • 
Would You Recommend
It To A Friend?: Not sure • 
Monthly Cost You Pay: $20 (approx) • 
Zip Code: 98258 

I enjoy SiriusXM, but the service I received was the worst I have ever had and since I am 70 that is an amazing statement. After 20 minutes on hold and 30 minutes talking to a tech he still did not understand the issue or even the equipment I purchased from SiriusXM. I have an Onyx and it started giving me a message that I needed to check my antenna connection no matter what I entered. The tech kept talking to me as if I had Sirius through my regular radio. He never did figure out what an Onyx even was. He read to me from a manual that obviously was not designed for an Onyx. After giving me absolutely no suggestions of any kind finally asked me what I wanted him to do and I stated I wanted help troubleshooting my antenna and my Onyx. He said he could not do that and sent me to the product sales department in order to buy all new equipment. To top the experience off I asked the sales department for a number I could call to lodge a complaint against the tech department and she gave me a number that turned out to be a number used by Groupon! I like SiriusXM enough that I will give it one more chance, but if I ever have an interaction like I just had again I am cancelling all 3 of my accounts!

Very disappointed

Feb 25, 2019 by Tracey
How Long Have You
used This Service?: 8 years • 
Would You Recommend
It To A Friend?: No • 
Monthly Cost You Pay: Changes ALL the time • 
Zip Code: 19073 

While the Customer Service reps are always nice and accommodating - the company policy of NOT discounting service up front is really frustrating. Automatic renewal happens and is more than doubled in fees which forces you to make a note and CALL every 4-6 months to Renew at a discount. It’a A hassle. It feels like Sirus XM wants to take advantage of long time customers and up charge for their services. Tired of making these calls to get a fair price!! (Many more streaming options available).

Feb 20, 2019 by Jennifer Pawling
How Long Have You
used This Service?: Several years • 
Would You Recommend
It To A Friend?: No • 
Monthly Cost You Pay: 15.00 • 
Zip Code: 28405 

Customer Service is AWFUL. I was set up on auto-draft and my debit card changed. I started receiving multiple calls a day and was practically harassed into giving them the information on their time/not mine. I work with children at a job where I cannot be on the phone. I told the rep that and asked if they could call me after work (1.5 hours after the time they were calling me). The rep continued to tell me about how I was delinquent and was going to receive fees. All I needed to do was give them a new card number. I was then annoyed and asked to speak with a supervisor and he hung up on me. I decided then to cancel the account and had to call back (you cannot do it online) and they made me speak with several people, tried to keep lowering the rate but wouldn't let me cancel. I practically had to beg to cancel the subscription. I enjoyed the radio (not the ads). I thought the whole point of Satellite Radio was not having ads and I'm so sick of hearing about 'Bole & Branch Sheets" when I'm paying $240/year to NOT have ads. The principal alone of all this BS makes me NOT want to be a supporter of this company any longer.

customer service

Feb 16, 2019 by Seth Vermillion
How Long Have You
used This Service?: 10 mo • 
Would You Recommend
It To A Friend?: No • 
Monthly Cost You Pay: 20.00 • 
Zip Code: 84020 

only gave it 1 star because i cant give them a zero took over 30 minutes to cancel service. they just keep trying to sell you some else.

Serius disappointing

Feb 14, 2019 by Margaret McLaine
How Long Have You
used This Service?: 10 years or more • 
Would You Recommend
It To A Friend?: Maybe • 
Monthly Cost You Pay: 6.00 • 
Zip Code: 18512 

Just turned on the love channel (70) and they had Barry Manilow as DJ. Terrible, when you want to listen the great love songs, and instead you get blather from Barry

Best To Avoid

Feb 09, 2019 by JW
How Long Have You
used This Service?: 11 years • 
Would You Recommend
It To A Friend?: No! • 
Monthly Cost You Pay: 20 • 
Zip Code: 32953 • 
Purchased As Part Of A
service Bundle?: No 

With them for several years and finally opted to cancel. Too many other options out there. So called fully 10 days before due for auto-renew and they cancelled, or so they said. Provided "confirmation number" and all.
Then, on the day after our subscription was supposed to have ended I get an email with a bill. Basically it says that I need to phone in to update my billing information and that I still owed for the renewal since I didn't cancel.
So I call them again. First guy, clearly not in US, takes my info and waste my time for about 10 minutes. Then transfers me to another rep, also not in US, who takes info down and "cancels".
When I asked her about my previous confirmation number it didn't matter. No record on file of previous call.

My advice:
1. Do NOT provide them with an active credit card or bank account. Period.
2. Do NOT sign on for autopay or automated renewal.
3. Best to just avoid them. Just not worth the hassles frankly and like FTD this company has become one to avoid.

Customer service reps

Feb 09, 2019 by MELISSA K SCHENKEL
How Long Have You
used This Service?: 10 yrs • 
Would You Recommend
It To A Friend?: Yes • 
Monthly Cost You Pay: 25 • 
Zip Code: 61448-9670 • 
Purchased As Part Of A
service Bundle?: Yes 

I called yesterday during the day and had to speak to a call center in India. They couldn't understand what I was saying and had to transfer me to another rep that I couldn't understand what he was saying. Why do companies have to go the cheap route and not hire people in the US?


Feb 09, 2019 by Jim McQuinn
How Long Have You
used This Service?: 0 • 
Would You Recommend
It To A Friend?: No • 
Monthly Cost You Pay: 0 • 
Zip Code: 04106 

I called for help setting up my radio in my new car. Aggressive up sales. I would also call it deceptive and would warn you to stay away. Yes, Howard Stern is great but....they need to clean up their business model.

Thankfully I escaped!

Feb 04, 2019 by Phredog
How Long Have You
used This Service?: Less than two months • 
Would You Recommend
It To A Friend?: No • 
Monthly Cost You Pay: Free trial • 
Zip Code: 85281 

Where to begin?

Feb 3, 2018 I bought a new Jeep. There was no mention of SXM on the window sticker. The radio was on FM when I took delivery. Nobody mentioned SXM. I found out about it when I received the letter in the mail.

I tried it, but it was stuck on the preview channel. I had to call them to get it turned back on. I park my jeep during the week because I commute by bicycle. Every Friday it was back stuck on channel 1 again. I read about the problem on the internet (a lot of people have it). I lost my patience and told them to keep it.

I read about how they stalk customers. I went online and deleted my account as best I could.

Today is Feb 3, 2019. I have not heard from SXM, and I could never be more pleased with that!

I am trying to get the radio swapped out with one that does not contain an SXM receiver because the stupid message keeps popping up asking me to subscribe.

1.4 5.0 368 368 Things have changed in the last 10 years.Things the agent won't tell you over the phone when you take their promotional offers:"Free" is not free, it's a rebate.There is a $3 Sirius XM satellite radio