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User Review for Sirius XM satellite radio service
Bad customer service
used This Service?: 6 years off and on •
It To A Friend?: I did but never again •
I did it mostly with promotions but before the promotion in when you call customer service sucks to cancel and then my debit card gets charged! It has happened too many times and then they keep trying to sell you something else 14 to 15 minutes and you keep telling them know and make sure my card isn't charged but a day later your card is charged. And they don't put your refund back on your card they sent it to you in the mail. So this time I told them to take my card off file.. if I ever do it again I will get one of those pay-as-you-go cards
used This Service?: Less than a week •
It To A Friend?: Absolutely not! •
Tried twice to cancel my "free trial membership" - finally stopped payment at my bank. My free trial cost more that $90.00.
Worse Customer Experience Ever
used This Service?: 5 years •
It To A Friend?: Never •
I enrolled many years ago in a three month free offer pushed on me by the dealer. It was almost impossible to cancel and then for five years I am harassed to sign up again. I have asked again and again to be taken off contact list, with no result. I feel bad for the customer reps who have to work for such a terrible employer. Just aweful experience.
used This Service?: 4 years •
It To A Friend?: Not sure •
I enjoy SiriusXM, but the service I received was the worst I have ever had and since I am 70 that is an amazing statement. After 20 minutes on hold and 30 minutes talking to a tech he still did not understand the issue or even the equipment I purchased from SiriusXM. I have an Onyx and it started giving me a message that I needed to check my antenna connection no matter what I entered. The tech kept talking to me as if I had Sirius through my regular radio. He never did figure out what an Onyx even was. He read to me from a manual that obviously was not designed for an Onyx. After giving me absolutely no suggestions of any kind finally asked me what I wanted him to do and I stated I wanted help troubleshooting my antenna and my Onyx. He said he could not do that and sent me to the product sales department in order to buy all new equipment. To top the experience off I asked the sales department for a number I could call to lodge a complaint against the tech department and she gave me a number that turned out to be a number used by Groupon! I like SiriusXM enough that I will give it one more chance, but if I ever have an interaction like I just had again I am cancelling all 3 of my accounts!
used This Service?: 8 years •
It To A Friend?: No •
While the Customer Service reps are always nice and accommodating - the company policy of NOT discounting service up front is really frustrating. Automatic renewal happens and is more than doubled in fees which forces you to make a note and CALL every 4-6 months to Renew at a discount. It’a A hassle. It feels like Sirus XM wants to take advantage of long time customers and up charge for their services. Tired of making these calls to get a fair price!! (Many more streaming options available).
used This Service?: Several years •
It To A Friend?: No •
Customer Service is AWFUL. I was set up on auto-draft and my debit card changed. I started receiving multiple calls a day and was practically harassed into giving them the information on their time/not mine. I work with children at a job where I cannot be on the phone. I told the rep that and asked if they could call me after work (1.5 hours after the time they were calling me). The rep continued to tell me about how I was delinquent and was going to receive fees. All I needed to do was give them a new card number. I was then annoyed and asked to speak with a supervisor and he hung up on me. I decided then to cancel the account and had to call back (you cannot do it online) and they made me speak with several people, tried to keep lowering the rate but wouldn't let me cancel. I practically had to beg to cancel the subscription. I enjoyed the radio (not the ads). I thought the whole point of Satellite Radio was not having ads and I'm so sick of hearing about 'Bole & Branch Sheets" when I'm paying $240/year to NOT have ads. The principal alone of all this BS makes me NOT want to be a supporter of this company any longer.
used This Service?: 10 mo •
It To A Friend?: No •
only gave it 1 star because i cant give them a zero took over 30 minutes to cancel service. they just keep trying to sell you some else.
used This Service?: 10 years or more •
It To A Friend?: Maybe •
Just turned on the love channel (70) and they had Barry Manilow as DJ. Terrible, when you want to listen the great love songs, and instead you get blather from Barry
Best To Avoid
used This Service?: 11 years •
It To A Friend?: No! •
service Bundle?: No
With them for several years and finally opted to cancel. Too many other options out there. So called fully 10 days before due for auto-renew and they cancelled, or so they said. Provided "confirmation number" and all.
Then, on the day after our subscription was supposed to have ended I get an email with a bill. Basically it says that I need to phone in to update my billing information and that I still owed for the renewal since I didn't cancel.
So I call them again. First guy, clearly not in US, takes my info and waste my time for about 10 minutes. Then transfers me to another rep, also not in US, who takes info down and "cancels".
When I asked her about my previous confirmation number it didn't matter. No record on file of previous call.
1. Do NOT provide them with an active credit card or bank account. Period.
2. Do NOT sign on for autopay or automated renewal.
3. Best to just avoid them. Just not worth the hassles frankly and like FTD this company has become one to avoid.
Customer service reps
used This Service?: 10 yrs •
It To A Friend?: Yes •
service Bundle?: Yes
I called yesterday during the day and had to speak to a call center in India. They couldn't understand what I was saying and had to transfer me to another rep that I couldn't understand what he was saying. Why do companies have to go the cheap route and not hire people in the US?