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User Review for Sirius XM satellite radio service
used This Service?: About three months •
It To A Friend?: NO •
After a rather lengthy stint in the military I was repatriated to the USA. I had not lived, nor had I visited the USA for at least eight years.
One of the first things I did was to buy a new car. I had never heard mention of SiriusXM. There was no mention by the dealer. It was not mentioned on the window invoice.
I was very busy setting up my new flat, and trying to get laid (I am single). I really did not pay much attention to the radio.
I received a letter from SiriusXM stating that I had a year of free service. I was furious because they had my name and address. Who gave it to them? Clearly it was the dealer, or Chrysler.
I thought I might listen because I was already signed up against my will. The service is terrible, and stupid alerts pop up on the touch screen while I am driving.
After a few months, I called them and asked for the service to be terminated, and for my name to be forgotten. They said they cannot remove my name. They also said they cannot turn off the service because of some plan called "guardian", and some other services I never asked for. I asked for a supervisor. After a long hold, someone with better English was on the line. She proceeded to tell me that some of the features of my new jeep will no longer work. Finally I think I got my message across after about 45 minuets. It is now shut off, or is it?
Whatever features no longer work, I guess I do not miss them. It has been almost a year since I told them to shut it off and thus far I have noticed nothing different other than the occasional pop up requests asking me to subscribe.
They keep sending me ads in the mail to subscribe. They have called me a dozen times. I asked them to place me on the "do not disturb list". They ignored me.
So what prompted me to write this? I received an email about a hour ago. They never give up!
SiriusXM, please leave me alone!
Bad customer service
used This Service?: 6 years off and on •
It To A Friend?: I did but never again •
I did it mostly with promotions but before the promotion in when you call customer service sucks to cancel and then my debit card gets charged! It has happened too many times and then they keep trying to sell you something else 14 to 15 minutes and you keep telling them know and make sure my card isn't charged but a day later your card is charged. And they don't put your refund back on your card they sent it to you in the mail. So this time I told them to take my card off file.. if I ever do it again I will get one of those pay-as-you-go cards
used This Service?: 4 years •
It To A Friend?: Not sure •
I enjoy SiriusXM, but the service I received was the worst I have ever had and since I am 70 that is an amazing statement. After 20 minutes on hold and 30 minutes talking to a tech he still did not understand the issue or even the equipment I purchased from SiriusXM. I have an Onyx and it started giving me a message that I needed to check my antenna connection no matter what I entered. The tech kept talking to me as if I had Sirius through my regular radio. He never did figure out what an Onyx even was. He read to me from a manual that obviously was not designed for an Onyx. After giving me absolutely no suggestions of any kind finally asked me what I wanted him to do and I stated I wanted help troubleshooting my antenna and my Onyx. He said he could not do that and sent me to the product sales department in order to buy all new equipment. To top the experience off I asked the sales department for a number I could call to lodge a complaint against the tech department and she gave me a number that turned out to be a number used by Groupon! I like SiriusXM enough that I will give it one more chance, but if I ever have an interaction like I just had again I am cancelling all 3 of my accounts!
used This Service?: Several years •
It To A Friend?: No •
Customer Service is AWFUL. I was set up on auto-draft and my debit card changed. I started receiving multiple calls a day and was practically harassed into giving them the information on their time/not mine. I work with children at a job where I cannot be on the phone. I told the rep that and asked if they could call me after work (1.5 hours after the time they were calling me). The rep continued to tell me about how I was delinquent and was going to receive fees. All I needed to do was give them a new card number. I was then annoyed and asked to speak with a supervisor and he hung up on me. I decided then to cancel the account and had to call back (you cannot do it online) and they made me speak with several people, tried to keep lowering the rate but wouldn't let me cancel. I practically had to beg to cancel the subscription. I enjoyed the radio (not the ads). I thought the whole point of Satellite Radio was not having ads and I'm so sick of hearing about 'Bole & Branch Sheets" when I'm paying $240/year to NOT have ads. The principal alone of all this BS makes me NOT want to be a supporter of this company any longer.
used This Service?: 10 mo •
It To A Friend?: No •
only gave it 1 star because i cant give them a zero took over 30 minutes to cancel service. they just keep trying to sell you some else.
used This Service?: 10 years or more •
It To A Friend?: Maybe •
Just turned on the love channel (70) and they had Barry Manilow as DJ. Terrible, when you want to listen the great love songs, and instead you get blather from Barry
Best To Avoid
used This Service?: 11 years •
It To A Friend?: No! •
service Bundle?: No
With them for several years and finally opted to cancel. Too many other options out there. So called fully 10 days before due for auto-renew and they cancelled, or so they said. Provided "confirmation number" and all.
Then, on the day after our subscription was supposed to have ended I get an email with a bill. Basically it says that I need to phone in to update my billing information and that I still owed for the renewal since I didn't cancel.
So I call them again. First guy, clearly not in US, takes my info and waste my time for about 10 minutes. Then transfers me to another rep, also not in US, who takes info down and "cancels".
When I asked her about my previous confirmation number it didn't matter. No record on file of previous call.
1. Do NOT provide them with an active credit card or bank account. Period.
2. Do NOT sign on for autopay or automated renewal.
3. Best to just avoid them. Just not worth the hassles frankly and like FTD this company has become one to avoid.
Customer service reps
used This Service?: 10 yrs •
It To A Friend?: Yes •
service Bundle?: Yes
I called yesterday during the day and had to speak to a call center in India. They couldn't understand what I was saying and had to transfer me to another rep that I couldn't understand what he was saying. Why do companies have to go the cheap route and not hire people in the US?
used This Service?: 0 •
It To A Friend?: No •
I called for help setting up my radio in my new car. Aggressive up sales. I would also call it deceptive and would warn you to stay away. Yes, Howard Stern is great but....they need to clean up their business model.
Thankfully I escaped!
used This Service?: Less than two months •
It To A Friend?: No •
Where to begin?
Feb 3, 2018 I bought a new Jeep. There was no mention of SXM on the window sticker. The radio was on FM when I took delivery. Nobody mentioned SXM. I found out about it when I received the letter in the mail.
I tried it, but it was stuck on the preview channel. I had to call them to get it turned back on. I park my jeep during the week because I commute by bicycle. Every Friday it was back stuck on channel 1 again. I read about the problem on the internet (a lot of people have it). I lost my patience and told them to keep it.
I read about how they stalk customers. I went online and deleted my account as best I could.
Today is Feb 3, 2019. I have not heard from SXM, and I could never be more pleased with that!
I am trying to get the radio swapped out with one that does not contain an SXM receiver because the stupid message keeps popping up asking me to subscribe.