NOTE: this page is for classic HughesNet satellite internet. If you are using the new HughesNet Gen4, please visit our Gen4 review page.
How is it that they can continue to market internet service. Why are we required to give them any star for the rating field?
I am so mad! Now we are having to purchase / restore tokens for data. I purchased some a couple hours ago, said it was successful BUT it still has NOT shown up. This is so wrong on so many levels. We have been a loyal customer all this time, never had this happen until now. They get their money every month like clock work! SICK OF IT!!!!
We pay for unlimited access monthly. Hughesnet gets their money EVERY month and just got it last week. Have not been able to get on hardly at all this week. Took an exam last week, got booted off 6 times. Made a 60 on exam due to time running out for class. TIRED OF THIS CRAP
Switched from Wildblue to Hughesnet in 2009. Was very satisfied at the beginning due to unsatisfactory service. Customer service is extremely poor, always get it is a problem with your equipment. When on the phone with tech support one time, was told to unplug tower and when told to replug we did not. Tech informed us everything was working, and there was not problem. When we told him we were still holding the plug, he had to change his story! Now 5 years in, they are telling us they no longer support Gen3 and we are going to be forced to pay $399 to upgrade where new customers can get the special deals and breaks. Nothing beats treating existing customers like crap! I personally think they are screwing with speeds to force you into upgrade. Looking for something else.... so done!
I originally had this service set up for my grandfather who lived in a rural area. He had been using dial up because he refused to spend the money for initial set up and monthly charges. I covered all of the cost for set up ($600-ish) and told him and my grandmother that I would cover the other half. My grandfather died 2 years later, we cancelled the service, sent back all that was theirs, and they continued to bill for 6+ months- even though we called them and alerted them of their error numerous times. When they finally stopped, we asked them to mail a refund check- which they eventually did… In my grandfather's name. They refuse to reissue it in my grandmother's name, even if proper documentation is sent to them. My grandmother is also ill- and it will be more than inconvenient to go handle this with the bank. HughesNet staff and managers are extremely unhelpful and rude. I have been dealing with them for a year with all of this mess and not one time have I spoken with someone who was kind or seemed to care at all.
Find another option, do not deal with this company!!!!
constantly have to reboot modem
Not to happy .constantly reboot modern every time I want to go on .
HUGHESNET IS THE WORSE INTERNET PROVIDER EVER!!
Where do I begin telling what is wrong with this service?
•I am paying $63.12/month for 10 GB of data!
•I was told that the rain affected the speed of my internet.
•I was told that data was being used by my Wi-Fi connected devices – laptop, iPad - even when they are off.
•Automated “customer service” on the phone is a joke. There is no service provided.
•The internet is incredible slow. I had dial up in 1997 that was faster.
•When the speed test was run by an agent, it was faster than any time I performed the same speed test. How do they make that happen?
•Hughesnet provides its service in outlying areas and therefore does whatever they want because they are most likely the only provider available.
INVESTIGATE ANY OTHER PROVIDER BEFORE SIGNING UP WITH HUGHSNET!
HughesNet for 37862
Last weekend we rented a cabin in the Smoky Mountains of East Tennessee. The cabin advertised WiFi/Interent access – which we knew might be problematic.
Upon arrival, we found that the owners were using HughesNet as the ISP. Connectivity speed was so slow, we took several measurements.
9/5/2014 1:58 PM GMT
Download: 0.08 Mb/s (That’s not a mistake ---
The worst service ever
Try reading the Hughes blogs before you buy. Everyone is having the same problems. They have HORRIBLE customer service. They know everyone is slow and it is their fault, but they try to blame it on your equipment. I have an upgraded package, but I get speeds of 100 kbps when I should have 1000 kbps. They don't care. They want you hooked with a contract and then give you the runaround. They also try a hard sell for the Gen4, which also has terrible reviews. Save your money and go with dial-up since it is faster and cheaper. Their customer service rep also told me it was illegal for me to write about their lack of service on the internet. I reminded him that in the U.S. we have freedom of speech, so heed this warning and do not buy!!!!!
This service is the worst
I would not recommend it to my worst enemy