NOTE: this page is for classic HughesNet satellite internet. If you are using the new HughesNet Gen4, please visit our Gen4 review page.
It To A Friend?: HELL NO!!!!!
CHARGE YOU EXTRA DOLLARS, WITHOUT NOTICE OF ANY KIND AND LIES ABOUT IT WHEN YOU GET A REPRESENTATIVE!!! REFUSES TO REFUND THE EXTRA DOLLARS THAT YOU PROVE IS A FALSE CHARGE!!! CHARGE EXTRA DOLLARS TO CHANGE A DUE DATE, NOT FURTHER BUT 12 DAYS CLOSER!!! TOO MANY INCOMPETENT CREATURE THEY'VE HIRED!!! TALKING TO THOSE IN THE PHILIPPINES IS TOO DIFFICULT AND THEN THEY SEND YOU TO TEXAS TO TALK TO A SUPERVISOR!!! FORTUNATELY THEY ONLY 1/2 AS INCOMPETENT AS THE PHILIPPINES, BUT EASIER TO UNDERSTAND!!!!! HUGHES NET HAS BECOME A COMPANY THAT IS TOO DIFFICULT TO WORK WITH BEYOND THE INSTALLATION STAGE!!! 1.5 BILLION DOLLAR REVENUES AND THE WANT TO SCREW A (100%) DISABLED ELDERLY MARINE(71) OUT OF $30.00 IS CHICKENSHIT!!!!!!!!!!
Slow internet
It To A Friend?: No
Speed nowhere near advertised,,,,,not even the lowest speed advertised,,,called 2 times to fix problem , each time supposedly they “ reset everything “,,, still not up to par,,,a 56.6 dial up modem is quicker
slow internet
It To A Friend?: No
I purchased as a bundle not happy with internet I am happy with tv service. with this internet service you can't download free movies on dish, and you have to have a internet service to download free movies, didn't know this until I called and asked about it. tv service didn't tell me this. too slow internet service. also music and face book sometimes don't load downloading just tries and tries and I just give up. this was purchased as a bundle tv service should have made sure the internet service was fast enough. I have one year before contract runs out.
WORST WIFI EVER!!!
It To A Friend?: NO!!!
Wifi is constantly dropping off and is the slowest I've ever had in my 63 years. Sometimes it won't even load an internet site/page. Forget streaming anything. Customer service reps act like they could care less. After 6 months the system just stopped working. It was 3 days before a repair person could get there to reset it. Although he said he could have been here in an hour. There's a 2 year contract, with a $250 cancellation fee. Which is looking better and better every day.
Info you can use!
It To A Friend?: NEVER!
I have only been a Hughesnet customer since Feb.13, 2019 and I want to get as far away from this company as I can so I have filed complaints online with the following agencies and individuals.
First I filed an online complaint with the Texas Attorney General's office. Ken Paxton's office says they cannot address individual complaints but they do watch for trends and that may trigger some action on their part, so contact your state's AG.
Next, I sent a copy of the AG's complaint to the office of my State Representative. I am in contact with his local assistant who is working with me to find every agency we can who may be able to help.
3rd, I filed an online complaint with my Congressman.
4th, I filed an online complaint with the Federal Trade Commission (FTC). They have a consumer protection division that handles cases like this.
Last, I filed an online complaint with the BBB and since I didn't have the right address for the company, they sent it along to:
BBB of Greater Maryland
502 South Sharp Street, Suite 1200
Baltimore, MD 21201-2445
Please pass on this information.
It To A Friend?: NO!!!?
Customer service not good.speed very bad and freezes up all the time . Will not work in bad weather.
Horrible
It To A Friend?: No
The installation of the internet was just not explained prior to the service at my home. He couldn’t install it because of the shape of my roof. He needed my landlords permission to put a metal rod in the ground or a specific piece with the dish on my roof. Also, his van was very run down looking and didn’t have the company’s name on it. It didn’t seem to be very professional. In addition to that I can shed with the 1877 number and it will take a week to get the money back
Horrible
It To A Friend?: I would not reccomend to an enemy!!
If I could give it a negative number I would. Worst service and fine print in the Industry. Horrible company to deal with and their sales people are snake oil sales people.
Rediculous Scam
It To A Friend?: Absolutely not
Terrible service. Was promised speed of 25 mbps and unlimited GBs. Oops my bad I guess I missed the fine print. Data never lasts more than 5 days whether I use it or not. Speed drops to.25 mbps or less for 3/4 of a month. I was told by the installer it would never be below 10 mbps. I can't watch fire stick without constant buffering and that is before they drop my speed. I canceled my automatic payment and WILL NOT pay their terminiation fee of 300+. Come and get me.
Would not get
It To A Friend?: No way
Rating -0 wish every day that I had got my internet thought some other company.what a joke hughsnet is it takes about 1 hour to watch a 30 minute show it does so much buffering.