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User Review for Sirius XM satellite radio service
My radio was due for renewal but the credit card didn't process for the LARGE amount, so I receive a phone call to collect the renewal. I didn't agree with they price of the plans so I didn't renew and the next thing I know my credit card had been charged several small charges each month, for 3 months, when I called to get a refund for non authorized charges from Sirius Xmas they said I was suppose to have CANCELLED the radio subscription....go figure....so I did and I won't use them ever again!!!! THIEVES!!!!
Overcharged and Still Cut Off
Traded in my car in Dec. 2012, and called Sirius to have the change made in early 2013, dropping my no-longer owned vehicle from my account...or so I thought. Despite SiriusXM charging my credit card for $349.33 in May, $155.94 in June, and $176.77 in July they proceeded to discontinue my service at the end of July. Today, I open a letter that says my account is active and includes a new channel line-up and I notice they have my OLD car listed as the account radio! I call Listener Care, who finally takes the time to see there are 2 accounts and he merges them into one and gets my service reactivated. While on the phone, I discover all the charges that have hit my credit card and discuss this with the agent. He says I've already filed a dispute for charges (which I have NOT) and that my bank should already be processing the credit. He advises me to call my bank. I call my credit card company and they have no record of any disputed charges, and no record of SiriusXM processing or requesting a refund. I go back to Listener Care and get placed on hold multiple times, after having to go through the entire story again only to have him say he will open an investigation. Meanwhile, I take a look at Consumer Affairs reviews and see that the 3 most recent (August 2015) reviews are all similar scenarios of overcharging credit cards on file and NOT issuing proper refunds. Isn't this the very definition of fraudulent activity and/or theft?
Removal of channel 69
Channel 69 is the reason I am willing to pay for XM radio. Without it, there is no consistently beautiful music, and unless it comes back to XM, I no longer believe spending this kind of money is worth it. Cancellation coming.
called three times to order a new radio kit could not get any communication service every different person I talked too had a different price so I ended up not ordering ill have look somewhere else terrible service
Lost its way
Started in 2006 with just Sirius as all I wanted was uninterrupted music. Since 2006, the service has added so many DJ's who narcissistically drone on and they say commercial free but they are constantly self promoting their other channels. Additionally, my two favorite channels have a DJ named Madison who is absolutely the most annoying person I've ever heard. I have the replay unit so I can scroll past things I don't want to hear but then the service will update the unit and I lose all my recorded info. Sometimes it's talk radio and I miss all that info. I have three letters for you...MTV. Once MTV showed videos but never does now. Satellite radio with Sirius XM has lost its way.
Offered Service then take it away
This is not my first time speaking with their "Listener Care" people, and being told one thing and delivered something else. Today I called, wanting to know why my 12 month Online service was not activated any longer, after 3 months of it working. I was told I don't have Online in my plan and must pay extra. I explained that it was offered to me as an incentive when I signed up for XM in vehicle and it had been working. Why is it not working now? Then, the typical response; "the sales person must have given you the wrong information." I would call this a type of bait and switch, misleading marketing in order to get your business, or in the least, you cannot trust Sirius XM people. It didn't matter what the facts are, Listener Care just repeated their illogical explanation.
Double price when specials run out
Price doubled when all specials were off. Called to get a better deal. Be prepared for a horrible 1/2 hour circle conversation that is all based on minimal savings if you allow them to keep your credit card on file for auto PAYMENT next time. Called on june 4th to cancell service. recieved an e-mail saying I had a credit of $15. Still recieved calls and mailings. Called to cancel again. Got confirmation number. No record of my June 4th call or e-mail $15 credit. Started a whole new 1/2 circle conversation that they can get my bill in half now if I give them credit card info and agree to auto renewal payments. Won't mail this new price to you. Only available over the phone with your card being on file. Total scam to make a commission sale for their employee. These calls may be moimnitored for quality and traing purposes. I DARE THEM TO PLAY BACK ONE OF MY CALLS TO SOMEONE WHO CARES ABOUT THEIR CUSTOMERS.
I love it
I dont pay for the radio my dad does, but i know it can get pretty exspensive to where he cant pay it and it shuts off. Honestly, I love it. I like the options it has. I love that i have multiple stations for the type of music I listen to. I never/rarely hare commercials. People are saying that the host \"talk to much\", but sirius cant change that. Thats there job and that has to deal with the actual radio station and sirius is just the provider. I live in an area where we really dont get good radio stations, so if we dont have sirius we end up just not listening to the radio. Siri is really good too because of the fact that it has radio stations for everyone in the family.
I'm ok with the content, but subscribers should be very careful about signing up. First, I signed up online with a promo code. The promo code prices and taxes showed up fine, but they charged my credit card full price anyway.
So I called up the sub number, and they wanted my information and credit card number again. They said they would cancel the online registration and charge the right amount......after they finally admitted that it was a "mistake" online. Sorry, I don't buy that. The full price flashed up on the screen for less than a second before moving on to the next page and the credit card was charged.
Then, after getting it supposedly straight, they had another "free" offer. They were going to send a free radio and only after activation will they charge $9.99/month. "Ok sir?" Ok what? Does that mean they automatically activate the "free" radio? You bet. "Ok" means you just subscribed to another $9.99/month service. So she wanted to send the radio and "suspend" that service. No thanks, keep the radio. "Ok sir, it will be here whenever you want it." Sheesh, I never wanted it to begin with.
Final recommendation. If you subscribe for a year, use a card that expires before renewal. I suspect they will automatically charge you full shot without asking to you renew.
These are sleazy and deceptive business practices. This is probably my last year with them.
sirius radio not worth cost
The music selection on sirius is not worth the money. I would estimate that about 75% of the music is what I would call the "B side" of records. For those old enough to remember records (45's) the B side was always a song that wasn't very good. After 3 years I am hearing the same songs, and the same comedians (comedy stations) and most are mediocre at best. They now have a James Taylor channel, a Johnny Cash channel, etc. Imagine an entire radio channel playing one singer's music - non-stop!!
I kept hoping the music selection would improve, but after 3 years, no improvement.
Also, although they say no commercials, some stations do have commercials. Then there are the stations like the 60's on channel 6, which actually has decent music, but sadly you wait a long time to hear it as there is a disc jockey (not the least bit entertaining!!) who talks about 70% of the time!
If you like talk radio maybe you would like sirius, I can't comment on those stations as I don't listen to them.
Anyway, Sirius radio needs a real shake-up!