Sirius XM

Sirius radio came pre-installed on my 2016 Mustang. The reception quality is so bad that I cannot listen to it for more than a few minutes because it cuts out for no apparent reason. It cuts out under most bridges as well. I am still in the free trial period, but I listen to my local FM stations anyway due to this ongoing, annoying problem. I correctly used the word ongoing, because this is an exact repeat of this reception issue that I encountered on my new 2010 Fusion. Six years ago, I reported the problem and took the car back to the dealer for inspection, which proved fruitless. Strange enough, when you consider that I was a very early subscriber to the old XM radio back in 2001 and continuing for 6 years with no reception problems whatsoever. Since the acquisition of XM by SIRIUS, I have bought these two new vehicles with the included trial periods, as I have previously mentioned. How can this product still be on the market, and who in the world would actually pay for such an inconsistent signal. I am baffled beyond belief.

Any channel is just another playlist repeat every couple of hours. Why pay for it when you can listen to a couple of commercials. Just more programming. They constantly call and send letters, make it stop!!

I had to upgrade my car radio kenwood dnx 692 at that time I couldn't use my old sirius adapter, what I soon noticed was poor signal quality which siriusxm knows about and they don't know if this issue will ever be remedied. Next I lost most of the stations that I had bought in the first place, there remedy is to pay extra to get the service which I have already paid for. Biggest complaint is they are trying to deceive new costumers into buying there outdated product, finally the reliability of a signal is not much better than fm radio which is free

The price has just gotten out of control. I called and spoke to the 1st customer care person and told her to cancel service on the renewal date. She had to go thru her written script before she transferred me to the rudest man with an accent unrecognizable and very hard to understand. I gave him the date for renewal from the Sirius paperwork and told him to cancel it on that date.. Then the promotional offers started after the 3rd one and over 12 minutes on the phone I got exasperated, in which I was told drama wasn't necessary. I hung up on that rude person. I am sure I will have to start all over again but DAMN!

I was really upset to find a large charge on my credit card bill. We had been on a 3 year plan and I guess it ran out. Instead of sending me an invoice like a NORMAL company, they took my credit card and charged me for another 3 year plan. I was pretty irate when I called.

I have had a nightmare experience with Sirius xm, I suggest people read and believe the reviews. When trying to resolve an issue I was hung up on three times, after being on the phone each time for over 30 minutes. The next day I finally got to speak with a young lady in Canada, rather than the Philippines, she was polite and seemed to understand my dilemma, after 10 minutes she transferred me to the cancellation dept., you guessed it, Juan from the Dominican republic. If these people have a credit card number BEWARE they are going to use it to rip you off. If they have a credit card number, cancel it and get a new one.

If you are thinking of subscribing I would say-don`t give them your c.card #. I quit today because I can`t tolerate so much buck-passing on the telephone when there is trouble. If you must, pay them with paper, NOT your c.card.

I canceled XM over a year ago and they STILL send me junk mail asking me to sign back up 🙁

There were reasons I canceled:
-too much song/playlist repition
-too much DJ talk
-too many commercials
-too pricey

I will NOT be rejoining and I hope they will finally stop sending me mail!!!

I am only giving it 1 star, because they will not let you leave it blank....

I have always loved the idea of siriusxm radio, until I found out how easy it was to get someone elses login information and credit card information.
Today I was going to sign up with them, but it said I had an existing account, so I sent for an password reset, no questions asked. It sent it to my email...
I go to login and the password was right but the login was wrong (I had thought maybe I made something up just so no one would guess it) so I sent for my username to be retreived... NO QUESTIONS ASKED...

I had logged into someone elses account ((completely different emails between me and said person, so how did this not send a red flag)) that they had paid for, it had all their information on it, Name, Address, Phone Number, CREDIT CARD INFORMATION....
Why do they noy have a security check before sending this stuff to random emails? I could have easily stole every bit of information, but instead I contacted her and the XM people to alert them, and all they wanted me to do was sign up for my own...
That is not the problem and it will NEVER be because I will NOT risk purchasing something from someone who doesn't protect its customers properly.

one cannot cancel online; when you call, you are transferred to a "specialist" in order to cancel; the "specialist" transfers you to the cancellation department, and then you get disconnected.