Please keep your SiriusXM reviews factual and intelligent. The more professional and thoughtful your review the more helpful it will be to other readers. Thank you! 🙂
User Review for Sirius XM satellite radio service
Dishonest sales practices
I submitted to BBB today - I called Sirius xm in January of 2016 to order radio service for our car for my husband's birthday. Our car is not equipped for Sirius, so the representative said they could send us the radio. When I asked if it was difficult to install, she said "no, it's easy." When I asked her how to install it, she assured me the instructions came with the radio, but would not tell me how. I asked if the radio would simply attach to the dashboard, she said it could, or we could place it between the seats. She would not give me any other details about installation. She talked me into a 6-month plan that offered a small discount over month-to-month. When we received the radio kit, not only was it difficult to install, but a large part of it attaches outside of the car. We live in an area where theft is common. There is no way we could use this kit without having it stolen. My husband called Sirius in March to cancel based on this, but they refused, saying he had to keep paying for 6 months total although we were'nt able to use it. I called today, citing dishonest sales practices, but they refused to give any refund.
Horrible customer service
Called to have billing corrected only to find out I was being charged for service for a car I never owned. 48 minutes to finally get someone to agree it was a mistake. Completed follow up survey sent by XM only to receive a call back asking why I was dissatisfied . Agent who called me was clueless and kept stated that I had activated service. After a wasted 10 minutes attempting to reiterate that I never owned the vehicle, she just didn't get it. Wish there was an alternative for satellite radio. XM was so much better before the merger
Daily Issues
The listening experience anywhere outside of your vehicle is awful. I pay extra on a monthly basis in order to listen online. I would say on a daily basis there are technical difficulties or streaming issues. The new Sirius online listening site looks great but that is about all it does. I've been putting up with it for a while now and it only seems to be getting worse. I get that technical issues will happen, but Im thinking about switching to a different service because I'm sick of paying for a service that has technical issues on a daily basis.
I have been listening 2 Major League Baseball on the SiriusXM app for years........ all of the sudden no more Major League Baseball. For some stupid reason I need to activate a radio to get the all access pass. I received no notification. So now I have to wait till a radio is shipped to me before I can listen 2 Major League Baseball. So I'm going to miss a week of baseball games
BEWARE!!!!
Beware that they are now automatically renewing, even though they turn off service on the due date. To cancel is impossible. I just spent 65 minutes on the fone with the non English speaking rep. All he did was read from a script and could not understand that I owe nothing because it was not activated. Now they are going to send my account to a bill collector! With my recording of the conversation, this will be to disprove fraud on their part.
DO NOT GIVE THEM A CREDIT CARD NUMBER!!!!!
Of course it will cost an extra $2 to have a paper bill sent. But if you must use this service, pay the extra $2, otherwise your credit card will be billed forever!
I bought a car. SiriusXm was an option. I didn't want it. They won't leave me alone. Letters, emails, phone calls. What do they not understand...I DON'T WANT YOUR SERVICE. How many times do I have to tell them.LEAVE ME ALONE!!!!!!!!!! I had to rate them a 1 because that was my only option. Car dealers...stop inflicting this nonsense on your customers. I will never buy another car with this harassment. 2016 Subaru.
Listener 'Care'? no.. it's 'Ignore'
Tried to rate ZERO stars- because XM service is awful. I bought a new sub when my girlfriend\'s ran out. All was fine until a month later she traded the car in and got one with no XM capability. So I\'m on the site trying to transfer to a new radio for $49.99 and am getting frustrated so I call... big mistake. Couldn\'t understand him as he read his script again and again, no matter what I said. He insisted the 49.99 radio would cost ME 79.99 because I had no subscription because the DEALER cancelled it. HOw did someone other than me cancel it? I paid for it. Back to the rereading of the script... so after explaining the situation at least four times via phone, chat, email, phone I just asked for a refund. Only getting back $141, because the royalties and activation fees are not refundable. Bullshit! DO NOT BUY ANYTHING FROM THESE SCAM ARTISTS. Paying for a sub to Pandora One, which doesn\'t require a special radio and works flawlessly with the Bluetooth in the new car.
Blatantly Misled
Have had this service on another vehicle for the past 2 years. Recently purchased a new vehicle which had the free 3 months service. The trial period expired and we were offered a 12 month subscription for $110. The only way I was going to purchase this was if the Nascar channel was included. The representative assured me it would be and that we would receive every channel we had with the trial offer. Needless to say, we had to call back and were told that we would have to upgrade to another package to get the Nascar channel. The manager we talked to only said "sorry this happened to you; hopefully it won't happen to another customer. Of course I cancelled and will do my best to keep anyone I know from paying for their service.
BAD BAD CUSTOMER SERVICE
No reception, so i tried to cancel when my subscription was up. The so-called service reps were impossible to understand. They had a script and they would just repeat it. So frustrating- i had to put it on speaker phone so my office mates could help understand what they were saying. My whole office just laughed! i cancelled my credit card! Do not get involved - not worth the amount of work.
end of lease cancelled service
lease ended on my chevy cruze 7-1-16
received a renewal bill in the mail for $82.32
on 7-14-16 called to cancel service on car told the person at xm that I had a replacement car coming but it wouldn't be delivered for 21-30 days
she adjusted my bill to $6.07 for use from 6-5-16 to 6-14-16
come on i9 know its only $6 but get realyou going to risk loosing a customer for $6